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Senior Call Center Representative Jobs in San Ramon, CA

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18.50 - $23/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Planet Fitness

Call Center Representative

Oakland, CA

$17.75 - $22.25/hr

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in San Ramon, CA

Senior Call Center Representative information

See San Ramon, CA salary details

$13

$25

$39

How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in San Ramon, CA is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.46 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in San Ramon, CA? The most popular types of Call Center Representative jobs in San Ramon, CA are:
What are popular job titles related to Senior Call Center Representative jobs in San Ramon, CA? For Senior Call Center Representative jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in San Ramon, CA look for? The top searched job categories for Senior Call Center Representative jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Senior Call Center Representative jobs? Cities near San Ramon, CA with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Call Center Representative

Bath Planet

San Leandro, CA • On-site

$17.75 - $22.25/hr

Other

Posted 10 days ago

Job description

Join our team of Exceptional Customer Success Representatives!

We’re looking for an energetic, professional Call Center Representative to join our growing remodeling company!

If you thrive in a fast-paced environment,  have a genuine desire to make a difference in people's lives,  love connecting with people, and have strong call center experience, we want to hear from you.

Position: Part-Time Call Center Representative

Location: In-office – Oakland, CA (near Alameda, CA)

Schedule:  The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.

What You’ll Do:

  • Handle a high volume of both outbound and inbound calls

  • Follow up with homeowners regarding remodeling inquiries

  • Schedule consultations and support our sales team

  • Maintain accurate records in our system

  • Represent our company with professionalism and enthusiasm

R equirements :

  • Previous call center experience (required)

  • Strong, clear, confident phone presence

  • Excellent listening skills

  • Energetic personality with a friendly voice and positive attitude

  • Comfortable in a fast-paced environment

  • Computer literate and able to navigate multiple systems

  • Self-motivated and able to work independently at times

  • Patience and empathy

  • A personality where your smile can be heard through the phone

  • Reliable and punctual

  • Reliable method of transportation is a must

This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.

If you’re driven, upbeat, and ready to grow with a winning team, apply today!

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