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Senior Call Center Representative Jobs in Michigan

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

... call center metrics while providing excellent and consistent customer service • De-escalate situations involving dissatisfied borrowers or their representatives, offering patient assistance and ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

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Senior Call Center Representative information

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How much do senior call center representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior call center representative in Michigan is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.21 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Michigan?

The most popular types of Call Center Representative jobs in Michigan are:

What are popular job titles related to Senior Call Center Representative jobs in Michigan?

For Senior Call Center Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Michigan look for?

The top searched job categories for Senior Call Center Representative jobs in Michigan are:

What cities in Michigan are hiring for Senior Call Center Representative jobs?

Cities in Michigan with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,832 per year, or $20.1 per hour.

Call Center Representative

New Oakland Family Centers

Southfield, MI • On-site

$18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.
Reports to: Director of Clinical Resources / Call Center Supervisor / Call Center Manager
Compensation: Hourly Employee; $18 hour. Commensurate with experience.
Position Summary
The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center's services by professionally responding to all incoming inquiries and requests. The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes. Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.
Key Responsibilities
  • Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.
  • Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
  • Verify Medicaid insurance and assists with other billing matters when required.
  • Communicate clearly and professionally with consumers and staff, providing pre-visit instructions, directions, and relaying provider instructions.
  • Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
  • Assist with completing and overseeing data entry into tri-county dispatch system.
  • Assist with providing coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
  • Process medication refill requests accurately and efficiently, ensuring timely response to consumer and pharmacy inquiries.
  • Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
  • Participate in team meetings, support a collaborative environment, and provide flexible coverage.
  • Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and coordination skills, with the ability to work effectively with diverse populations.
  • Proficiency in data entry and electronic medical records (EMR) systems preferred.
  • Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills
  • Strong multitasking abilities, with effective time and project management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and accuracy.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

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