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Senior Call Center Representative Jobs in Delaware

Schell Brothers

Warranty Representative

Rehoboth Beach, DE

$15 - $19.50/hr

Schell Brothers Delaware Division is looking for an energetic and positive Customer Care Team Member (Warranty Representative) who has the ability and desire to interact closely with our customers to ...

Simon Eye

Patient Service Representative

Wilmington, DE · On-site

$17 - $21.50/hr

Patient Service Representative Simon Eye and Center for Advanced Eye Care are partner practices ... At least 2 years of experience providing exceptional customer service, preferably in a call center ...

Home Genius Exteriors

Sales Representative

Georgetown, DE · On-site

$90K - $225K/yr

Hybrid work schedule in Delaware As a full-time, W-2 Outside Sales Representative, you'll meet with ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

Home Genius Exteriors

Sales Representative

Greenwood, DE · On-site

$90K - $225K/yr

Hybrid work schedule in Delaware As a full-time, W-2 Outside Sales Representative, you'll meet with ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

Home Genius Exteriors

Sales Representative

Georgetown, DE · On-site

$90K - $225K/yr

Hybrid work schedule in Delaware As a full-time, W-2 Outside Sales Representative, you'll meet with ... No cold calling - all appointments are pre-qualified by our call center * Medical, dental & vision ...

Home Genius Exteriors

Sales Representative

Christiana, DE · On-site

$90K - $225K/yr

Hybrid work schedule in Delaware As a full-time, W-2 Outside Sales Representative, you'll meet with ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

Home Genius Exteriors

Sales Representative

Christiana, DE · Hybrid

$90K - $225K/yr

Hybrid work schedule in Delaware As a full-time, W-2 Outside Sales Representative, you'll meet with ... No cold calling - all appointments are pre-qualified by our call center * Medical, dental & vision ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call ...

USO

Center Operations Manager

DE · On-site

Coach and mentor USO Center staff and oversee volunteers' schedule, activities, recruitment ... Military, local community leadership, partners and donors, and media representatives to enhance ...

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Senior Call Center Representative information

See Delaware salary details

$12

$23

$35

How much do senior call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for senior call center representative in Delaware is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Delaware?

The most popular types of Call Center Representative jobs in Delaware are:

What are popular job titles related to Senior Call Center Representative jobs in Delaware?

For Senior Call Center Representative jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Delaware look for?

The top searched job categories for Senior Call Center Representative jobs in Delaware are:

What cities in Delaware are hiring for Senior Call Center Representative jobs?

Cities in Delaware with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,036 per year, or $23.1 per hour.

Patient Service Representative / Medical Receptionist (Part Time)

Center for Advanced Eye Care

Wilmington, DE • On-site

$16 - $19.50/hr

Part-time

Re-posted 7 days ago

Job description

Center for Advanced Eye Care and Simon Eye are partner practices with a combined 32 Optometrists, 8 Ophthalmologists, and 185 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.  
As a Patient Service Representative / Medical Receptionist every patient visit starts with you. In our fast-paced environment, you will greet and check-in all patients for appointments while delivering the WOW experience and top-notch customer service our patients have come to expect. We’re looking for a dynamic and customer-focused individual. This role combines both call center responsibilities and front desk duties, providing a unique and rewarding opportunity to engage with patients both over the phone and in person.
What You’ll Do:
  • PSR Duties:
    • Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
    • Schedule patient appointments, including outbound annual appointment reminders
    • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
    • Perform patient verifications
    • Contact patients via telephone to confirm upcoming appointments
 
  • Receptionist Duties:
    • Accurately enter and communicate patient charges
    • Collect co-payments from patients as required by insurance guidelines
    • Review registration information on file, verify insurance plan information
    • Update and maintain patient insurance and demographic information
    • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Center for Advanced Eye Care departments when needed
    • Schedule patient appointments
    • Communicate with providers and staff throughout daily events
What You'll Need:
  • At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
  • Excellent communication skills, both written and verbal.
  • Proficiency in using computer databases including typing accuracy.
  • Ability to work quickly and accurately while maintaining a positive patient experience.
  • Strong problem-solving skills and a proactive approach to resolving issues.
  • High Level of professionalism and friendly approachable demeanor.
  • Strong organizational skills and attention to detail.
  • Ability to work two evenings per week and two Saturdays per month to meet patient needs.

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