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Senior Call Center Representative Jobs in Delaware

Sallie_mae

Manager, Call Center Operations

New Castle, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Deliver clear, data-driven reporting and insights to senior leadership, including performance ... Experience in collections, call center operations, financial services, or other performance-based ...

Sallie Mae

Manager, Call Center Operations

New Castle, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver clear, data-driven reporting and insights to senior leadership, including performance ... Experience in collections, call center operations, financial services, or other performance-based ...

Casella Home Office

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Senior Level: 2-4+ years of progressively complex experience in the customer service and client ...

New

Casella Waste Systems, Inc.

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Senior Level: 2-4+ years of progressively complex experience in the customer service and client ...

Casella Waste Systems, Inc.

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Senior Level: 2-4+ years of progressively complex experience in the customer service and client ...

Casella Waste Systems, Inc.

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Senior Level: 2-4+ years of progressively complex experience in the customer service and client ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Mister Sparky of Delaware

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Delaware

Senior Call Center Representative information

See Delaware salary details

$12

$23

$35

How much do senior call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior call center representative in Delaware is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Delaware? The most popular types of Call Center Representative jobs in Delaware are:
What are popular job titles related to Senior Call Center Representative jobs in Delaware? For Senior Call Center Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Delaware look for? The top searched job categories for Senior Call Center Representative jobs in Delaware are:
What cities in Delaware are hiring for Senior Call Center Representative jobs? Cities in Delaware with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,036 per year, or $23.1 per hour.

Representative - Call Center Agent (Full Time)

Bally's Corporation

Dover, DE • On-site

$16/hr

Full-time

Re-posted 19 days ago

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Responsibilities:
  • Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
  • Ability to lead the call without impacting actually listening to the voice of the customer.
  • Ability to quickly and accurately input information into various systems.
  • Seeks and acts upon opportunities to up-sell accommodations.
  • Maintains guest confidentiality at all times when reviewing information.
  • Registers guests in player tracking software for select invitational events.
  • Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests.
  • Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager.
  • Must have a clear speaking voice, be comfortable with phone work and date entry.
  • Needs to be able to type information into computer while speaking to customer on the phone.
  • Promotes positive and productive motivation within the department.
  • Respond to all guest inquiries professionally, courteously and promptly.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.
  • Will handle hotel room reservations and casino offers. Handles additional offers for special events as required.
  • Handles guest room deposits via credit cards that are placed on reservations.
  • Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
  • Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
  • Assists with overflow calls from other properties as required.
  • Maintains an effective and professional manner with all customers.
  • Performs filing assignments as directed.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors and guests.
  • Follows all relevant policies and procedures.
  • Performs other duties as assigned.

Qualifications:
  • High school diploma, GED or equivalent work experience required.
  • Strong computer literacy skills.
  • Must have excellent written and oral English communication skills, and telephone etiquette skills.
  • Prior call center or customer service experience preferred.
  • Must possess excellent hospitality and guest relations skills.
  • Must be able to report to work on time as scheduled.
  • Must be proactive and work well under pressure in a fast paced environment.
  • Must be able to respond calmly and make rational decisions when handling guest conflicts.
  • Must have outstanding coordination and organizational skills with the ability to multi-task.
  • Must be able to work a varied shift schedule, including weekends and holidays.
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must have the ability to work well with fellow employees - must be a team player.

Work Environment:
  • Must be available to work weekends, holidays, and nights as scheduled
  • Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.

Additional Benefits:
  • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:
  • $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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