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Senior Call Center Manager Jobs in Michigan (NOW HIRING)

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

Air Conditioning Contractors of America

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

Reports to Sr. Director, Revenue Cycle Summary/Objective The Appointment Call Center Manager is responsible for the overall leadership, performance, and strategic oversight of the neurology practice ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Assists the Sr. Operations Manager with daily operations. * Reviews daily reports to identify ... Proficient in Call Center Policy, state & Court computer systems * Provides accurate information to ...

Eaton

Senior Contact Center Manager

Galesburg, MI · On-site

$97K - $143K/yr

The Senior Contact Center Manager is responsible for developing a contact center culture of ... Minimum 7 years technical experience in field service support, contact center, call center ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Manager General Purpose: Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The ...

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Senior Call Center Manager information

See Michigan salary details

$24.8K

$84.6K

$159.1K

How much do senior call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior call center manager in Michigan is $84,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a senior call center manager?

A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a senior call center manager?

To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.

What are the typical challenges a senior call center manager might face?

Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.

What are popular job titles related to Senior Call Center Manager jobs in Michigan?

For Senior Call Center Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Manager jobs in Michigan look for?

The top searched job categories for Senior Call Center Manager jobs in Michigan are:

What cities in Michigan are hiring for Senior Call Center Manager jobs?

Cities in Michigan with the most Senior Call Center Manager job openings:

Senior Call Center Manager jobs near you
Infographic showing various Senior Call Center Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $84,633 per year, or $40.7 per hour.

Call Center Manager

Port Huron, MI • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

Full-time

Re-posted 12 days ago

Job description

Call Center Manager – Port Huron, MI
Join a Growing Leader in Bath Remodeling & Accessibility Solutions

At Mobility Remodelers, we’re redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs. Born from a desire to raise industry standards, we’ve earned a reputation for unmatched quality and workmanship across our full line of acrylic bath and shower systems.

We’re currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team in Port Huron, MI. This is a key leadership role where you’ll help drive our continued growth, develop a high-performing team, and ensure outstanding service and efficiency in every customer interaction.

What You’ll Do:

  • Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions

  • Recruit, hire, train, and coach a team of Call Center Representatives

  • Manage inbound and outbound calls with a focus on service and sales

  • Coordinate with our sales team to optimize appointment setting and territory coverage

  • Monitor performance metrics and drive results to meet weekly and monthly targets

  • Handle escalated customer issues with professionalism and poise

What We’re Looking For:

  • Proven leadership experience in a call center or customer service environment

  • Strong communication, problem-solving, and organizational skills

  • Ability to thrive in a fast-paced setting and lead by example

  • Proficiency with CRM and scheduling tools

  • Availability to work evenings and weekends as needed

Why Join Us?

We offer a competitive salary plus performance-based bonuses, along with the opportunity to make a meaningful impact in a growing company with a mission-driven culture.

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