Senior Business Process Associate Jobs in Toronto, ON

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as a Senior Business Risk Manager, reporting to Director, Strategy and Transformation, and be part of our talented and growing team!

About the role:

The Senior Manager, Business Risk Management (BRM) - Deposits operates within the Deposits line of business as a First Line of Defence, providing independent, objective risk management advice, insight, and oversight. The role partners closely with business leadership and enterprise control functions to ensure that risks arising from deposit taking activities are identified, assessed, mitigated, monitored, and reported in alignment with the Company's risk appetite, regulatory expectations, and strategic objectives.

Key Responsibilities:

Business Risk Management & Oversight

• Lead and oversee all Business Risk Management activities across the Deposits line of business.
• Partner with Deposits leadership to ensure effective processes are in place to identify, assess, mitigate, monitor, analyze, and report on risks.
• Provide credible, independent challenge and advisory support on emerging risks, control gaps, and material issues.
• Act as a trusted advisor to senior management, presenting clear recommendations to strengthen risk management practices and decisionmaking.
• Lead the development and execution of the Deposits BRM strategy, aligned with enterprise risk priorities.
• Lead CDIC and AML/TF reporting and annual requirements

Risk & Control SelfAssessments (RCSAs)

• Support and lead risk and control selfassessments, new initiative risk assessments, postimplementation reviews, compliance assessments, and CEO/CFO certifications.
• Facilitate processlevel RCSAs, business process mapping, control design and operating effectiveness assessments.
• Identify and analyze key risks, root causes of control deficiencies, and systemic issues.
• Ensure remediation action plans are sustainable, riskbased, and tracked to timely completion.

Key Risk Indicators (KRIs) & Risk Reporting

• Define, develop, and maintain relevant KRIs and supporting KPIs for inherent and emerging risks within Deposits.
• Ensure data integrity, governance, and adequate controls over KRI/KPI calculation and reporting.
• Design and deliver clear, insightful risk reporting to management committees and senior leadership.
• Analyze trends and risk signals to proactively identify areas of heightened exposure.

Operational Risk Events (OREs)

• Oversee the identification, assessment, classification, and reporting of operational risk events.
• Ensure robust root cause analysis is performed and that corrective actions effectively prevent recurrence.

• Monitor and report on ORE trends and systemic issues impacting the Deposits business.

Issue Management & Assurance

• Oversee tracking and resolution of issues arising from RCSAs, OREs, KRIs, Internal Audit, regulatory reviews, and external examinations.
• Ensure adequacy of evidence supporting issue closure and maintain strong governance over issue management processes.
• Coordinate with ERM and ORM to maintain centralized issue tracking and reporting.

Frameworks, Policies & Governance

• Support the implementation and ongoing maintenance of the Company's ERM framework within Deposits.
• Provide input into risk management policies, frameworks, standards, and methodologies.
• Develop and maintain operating procedures tailored to the Deposits business.
• Ensure alignment with regulatory expectations applicable to deposittaking institutions.

Stakeholder Leadership & Culture

• Build and maintain effective working relationships with Deposits leadership, ERM, ORM, Compliance, Internal Audit, and other control functions.

• Promote a strong risk and compliance culture through training, coaching, and awareness initiatives.
• Support the business in demonstrating the value of risk management insights to improve controls, efficiency, and outcomes.
• Ensure adherence to Business Continuity requirements within the line of business.

People & Resource Leadership

• Provide oversight, guidance, and direction to BRM resources supporting the Deposits line of business.
• Ensure appropriate prioritization, coordination, and delivery of risk management activities.

What we're looking for:

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related discipline.

• Professional risk, audit, or compliance designation preferred.

Years of Experience:

• Minimum 8+ years of progressive experience within a regulated Canadian financial institution.

• Demonstrated experience in Business Risk Management, Operational Risk, Internal Audit, Compliance, or Operational Effectiveness.

• Strong experience facilitating RCSAs, risk assessments, issue management, and seniorlevel reporting.

• Proven ability to operate effectively in a firstline risk leadership role.

Additional Qualifications, Certifications, Skills:

• Deep understanding of risk management frameworks and regulatory environments.

• Strong analytical, problemsolving, and critical thinking capabilities.

• Excellent written and verbal communication skills, including executivelevel presentations.

• Proven relationshipbuilding and influencing skills.

• Ability to work independently and collaboratively in a fastpaced, deadlinedriven environment.

• Selfmotivated, resultsoriented, and committed to adding value.

• Consistently demonstrates and reinforces organizational values.

• Bilingualism (French/English) considered an asset.

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life's big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $125,000 - $135,000 , plus the opportunity to earn an annual incentive bonus tied to performance.

• This posting is for an existing vacancy within our organization.

• Artificial intelligence may be used in parts of the recruitment process.

• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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