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The Director, GMNS Strategic Risk U.S./Global, is part of the Risk & Business Operations team within Global Strategy, Operations & Performance (GSOP). GSOP serves as a Center of Excellence for Global Merchant & Network Services (GMNS), driving enterprise-level strategy, performance management, and operational execution
About the Role
The GMNS Strategic Risk team is a project-based group responsible for addressing key business questions that integrate strategic insight, detailed planning, and disciplined execution with a focus on delivering risk mitigation, remediation, and operational resilience across GMNS. The team also leads cross-business strategic program implementations that align to GMNS priorities.
The Director will play a central role in shaping and delivering key initiatives and will oversee these cross-functional projects to ensure compliance, process rigor, in particular to meet evolving US regulatory and operational demands. The Director will report to the Vice President, GMNS Business Operations and Strategic Projects.
Responsibilities

• Oversee the project management of priority regulatory, compliance and operational initiatives from inception through launch, collaborating with cross-functional partners.
• Establish workstream and governance structures and develop tracking mechanisms to communicate progress against regulatory deadlines as well as internal policy guidance.
• Apply innovative, strategic thinking to synthesize insights, customer needs, and market dynamics to inform business recommendations around remediation and mitigation efforts.
• Create structure in an ambiguous and evolving regulatory environment, ask the right questions, and synthesize complex inputs to guide strategic direction.
• Build strong stakeholder relationships and effectively communicate recommendations to GMNS partners and Senior Leadership.
• Maintain a pipeline of projects and initiatives in partnership with GMNS leaders.
• Foster collaboration and a culture of continuous learning.
• Hire, lead, develop, and manage a team of three Managers.

Qualifications

• Proven experience in project management with a strong sense of urgency and focus on results.
• Experience in working on US regulator findings across 1st, 2nd or 3rd Line Of Defense, delivering against regulatory change and actions. Ability to demonstrate an understanding of regulator demands, anticipate their evolving focus, and be able to develop sustainable responses to these demands.
• Strong relationship management capabilities with internal and external partners.
• Proven experience in risk management, remediation, and regulatory execution across multiple markets and functions.
• Exceptional written and verbal communication skills, with the ability to translate regulatory and operational complexity into actionable strategies for stakeholders across levels.
• Highly motivated, strategic thinker with demonstrated success leading cross-functional teams and delivering complex programs in a global, matrixed environment.
• Strong operational background, with ability to develop pragmatic solutions that can be implemented within AXP's control framework.
• Self-starter with high intellectual curiosity, initiative, drive, and attention to detail.
• Bachelor's Degree is required.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.