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Sendero Jobs (NOW HIRING)

Central Health

Supervisor, User Support

Austin, TX · On-site

$60 - $80/hr

... CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely ...

Central Health

Supervisor, User Support

Austin, TX

... CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely ...

Central Health

Case Manager, Registered Nurse

Austin, TX · On-site

$80 - $100/hr

Active and unrestricted state Registered Nursing License in good standing AND All Sendero Case Managers will be expected to obtain their Commission for Case Manager Certification (CCMC) #J-18808 ...

Netflix

Event Planning Specialist

Beckwourth, CA · On-site

Create and distribute the Sendero Ranch newsletter to keep stakeholders informed of key developments and highlights. * Oversee and coordinate vendor relationships to successfully execute event ...

Netflix

Event Planning Specialist

Beckwourth, CA · On-site

Create and distribute the Sendero Ranch newsletter to keep stakeholders informed of key developments and highlights. Oversee and coordinate vendor relationships to successfully execute event details ...

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How much do sendero jobs pay per year?

As of Sep 9, 2026, the average yearly pay for sendero in the United States is $135,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $142,500.00 per year, depending on experience, location, and employer.

What is a Sendero?

In a professional context, 'Sendero' commonly refers to Sendero Consulting, a management consulting firm that provides business and technology consulting services. Sendero helps organizations improve their operations, implement new technologies, and manage change effectively. The firm works with clients across various industries to develop strategies, optimize processes, and support large-scale transformation projects.

What are the key skills and qualifications needed to thrive as a Sendero consultant, and why are they important?

To thrive as a Sendero Consultant, you need strong analytical and problem-solving skills, a relevant bachelor's degree (such as business or engineering), and experience in project management or consulting. Familiarity with business process mapping tools, data analysis software, and project management systems like Microsoft Project is typically expected. Excellent communication, adaptability, and teamwork are distinctive soft skills in this role. These competencies are crucial for delivering effective client solutions, managing complex projects, and building lasting professional relationships.

What are some common challenges faced by consultants at Sendero, and how does the company support team members in overcoming them?

Consultants at Sendero often face challenges such as adapting to diverse client environments, managing multiple projects concurrently, and delivering high-quality solutions under tight deadlines. Sendero addresses these challenges by promoting a strong culture of mentorship, offering robust training programs, and encouraging open communication within teams. Employees are supported by approachable leadership and have access to resources that promote professional growth, making it easier to navigate complex client needs and project demands.

What is the difference between Sendero vs Interpreter?

AspectSenderoInterpreter
CredentialsTypically requires certification in assistive technology or related fieldsRequires language proficiency certification or interpretation credentials
Work EnvironmentAssistive technology centers, schools, healthcare facilitiesConferences, hospitals, legal settings, community events
Industry UsageAssistive technology and rehabilitation servicesLanguage services across various sectors
Common Search IntentSendero vs InterpreterSendero vs Interpreter

Sendero specialists focus on assistive technology solutions, while interpreters facilitate communication between languages. Both roles require specific certifications and serve different industry needs, but they may overlap in healthcare or educational settings where communication and technology support are essential.

More about Sendero jobs

What cities are hiring for Sendero jobs?

Cities with the most Sendero job openings:

What states have the most Sendero jobs?

States with the most job openings for Sendero jobs include:

What job categories do people searching Sendero jobs look for?

The top searched job categories for Sendero jobs are:

Sendero jobs near you
Infographic showing various Sendero job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $135,000 per year, or $64.9 per hour.

Supervisor, User Support

Austin, TX • On-site

Central Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Central Healthexternal

$60 - $80/hr

Other

Re-posted 23 days ago

Job description

Overview

The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational activities of the Service Desk in support of CommUnityCare (CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other Joint Tech staff and/or vendors as needed. The User Support Supervisor will also perform other duties as assigned.

Responsibilities

Essential Functions

  • Supporting and guiding User Support Technicians through coaching, scheduling, training, work assignment/review, and performance management.
  • Learn and apply ITIL Practices for continual improvement of service delivery.
  • Oversee the incident and request management process in ServiceNow, ensuring all tickets are logged, prioritized, documented, and resolved according to established procedures.
  • Identify and report skill gaps and execute training plans in partnership with the User Support Manager and Training team.
  • Apply critical thinking to thoroughly analyze incidents and requests and participate in root cause analysis.
  • Recognize opportinuties for and develop departmental standard operating procedures, processes, and knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.
  • Manage day-to-day queue performance, workload distribution, and staffing adjustments to ensure service levels are consistently met.
  • Recognize opportunties for and help facilitate escalations quickly and professionally, minimizing business impact and providing a calm, reassuring, and customer-focused experience.
  • Assist with and/or complete projects, continual improvement initiatives, and reporting requirements as required by the User Support Manager.
  • Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.
  • Partner with the User Support Manager to continuously improve the quality, empathy, and clarity of user interactions using Q&A practices and CSAT.
  • Work outside of standard business hours when needed.
Qualifications

REQUIRED EDUCATION:

High School Diploma or equivalent (higher degree accepted)

MINIMUM EXPERIENCE:

  • 3 years of user support service desk experience - Required
  • 1 year of supervisory, lead, or team point-of-contact experience - Required

REQUIRED LICENSURE/CERTIFICATIONS:

  • ITIL Foundation 4 or 5 (within 3 months of hire)
  • CompTIA A+ (upon hire)
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