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Self Storage Customer Service & Rental Agent

Lexington, KY · On-site

$17 - $18/hr

A Lexington, KY based company that has been in the self-storage business for over 50 years is ... experience a plus. Benefits: * - Health Insurance * - Dental Insurance * - Life Insurance ...

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How much do self storage plus jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for self storage plus in the United States is $27.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $33.65 per hour, depending on experience, location, and employer.

What does a self storage plus employee do?

A Self Storage Plus employee typically manages storage rental units, assists customers with selecting and renting storage spaces, processes payments, and ensures the facility is clean and secure. They may also handle inquiries, resolve issues, and perform regular inspections of the property. Employees often provide customer service both in-person and over the phone, helping customers with move-ins, move-outs, and general questions about storage options.

What are some typical daily responsibilities for a self storage plus facility manager?

A Self Storage Facility Manager at Self Storage Plus typically oversees property operations, handles customer inquiries and rentals, processes payments, and ensures the facility is secure and well-maintained. Daily tasks may also include conducting site inspections, managing unit inventory, addressing tenant concerns, and coordinating with maintenance staff. The role involves a mix of administrative work, customer service, and occasional physical activity, making it both varied and engaging for those who enjoy a dynamic work environment.

What are the key skills and qualifications needed to thrive as a self storage manager, and why are they important?

To thrive as a Self Storage Manager, you need strong organizational skills, basic property management knowledge, and often a high school diploma or equivalent. Familiarity with facility management software, point-of-sale systems, and basic bookkeeping tools is typically required. Excellent customer service, problem-solving abilities, and strong communication skills help build trust with customers and efficiently handle inquiries or conflicts. These competencies are crucial for maintaining smooth operations, maximizing occupancy, and ensuring a positive customer experience.

What is the difference between Self Storage Plus vs Property Manager?

AspectSelf Storage PlusProperty Manager
CredentialsMinimal, often customer service experienceVaries, may include real estate or management certifications
Work EnvironmentStorage facilities, customer service areasResidential, commercial properties, or mixed-use
Industry UsageStorage and self-storage industryReal estate, property management sector
Common Search/ComparisonYesYes

Self Storage Plus primarily focuses on managing self-storage facilities, emphasizing customer service and facility maintenance. Property Managers oversee various types of real estate properties, including residential and commercial spaces, often requiring additional certifications. While both roles involve property oversight, Self Storage Plus roles are specialized within the self-storage industry, whereas Property Managers have broader real estate responsibilities.

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Infographic showing various Self Storage Plus job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $56,614 per year, or $27.2 per hour.

Self Storage Customer Service & Rental Agent

Local Self Storage Company

Lexington, KY • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

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Job description

A Lexington, KY based company that has been in the self-storage business for over 50 years is looking for Site Managers for our self-storage facilities in Lexington. Persons selected will work in both the office and outside on the property.
Job responsibilities include:
- Providing outstanding customer service in person, over the phone and via e-mail.
- Renting storage units.
- Making sure our property is clean, welcoming and customer-ready at all times.
- Working alone and in conjunction with other managers.
- Cleaning units, office, hallways and outside areas of the business.
- Performing daily lot checks.
- Processing payments, balancing cash, and preparing daily deposits.
- Performing collection efforts on past due accounts.
- Full time includes every other weekend.
Qualifications:
- High school diploma is required; college experience is preferred.
- Computer skills -- Word, Excel, Outlook.
- Ability and willingness to perform cleaning duties.
- Excellent verbal and written communication skills.
- Customer service experience a plus.

Benefits:

  1. - Health Insurance
  2. - Dental Insurance
  3. - Life Insurance
  4. - Vision Insurance
  5. - 401(k) with employer match
  6. - Paid Vacation / Sick Time