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Self Service Jobs in Virginia (NOW HIRING)

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All JobsSelf Service JobsSelf Service Jobs in Virginia

Self Service information

See Virginia salary details

$12

$22

$38

How much do self service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for self service in Virginia is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.16 per hour, depending on experience, location, and employer.

What is a self service job?

Self service jobs are positions that involve assisting customers in utilizing self-service technologies or processes, such as kiosks, checkouts, or online platforms, to complete transactions or access services independently. Employees in these roles may help customers navigate self-service systems, troubleshoot issues, and ensure a smooth experience. Common industries with self service jobs include retail, hospitality, banking, and transportation. These positions require strong customer service skills and the ability to provide technical support.

What are some common challenges faced by professionals in self-service roles, and how can they be addressed?

Professionals in self-service roles, such as those managing self-checkout kiosks or digital support platforms, often encounter challenges related to troubleshooting technical issues and assisting customers who may be unfamiliar with the technology. To address these challenges, it's important to remain patient, communicate clearly, and stay up-to-date with training on new systems or updates. Additionally, collaborating closely with IT and customer service teams helps ensure that issues are resolved quickly and that the customer experience remains positive.

What are the key skills and qualifications needed to thrive as a self service specialist?

To thrive as a Self-Service Specialist, you need knowledge of customer service principles, problem-solving aptitude, and familiarity with self-service technologies, often supported by a high school diploma or equivalent. Experience with CRM systems, self-service kiosks, and ticketing platforms is commonly required. Strong communication, patience, and adaptability help you support users and resolve issues effectively. These skills ensure smooth customer interactions, maximize system efficiency, and enhance overall user satisfaction.

What is the difference between Self Service vs Customer Service Representative?

AspectSelf ServiceCustomer Service Representative
Required credentialsBasic computer skills, sometimes certifications in softwareHigh school diploma, communication skills, sometimes certifications in customer service
Work environmentOnline platforms, kiosks, remoteCall centers, retail stores, offices
Employer and industry usageRetail, banking, telecom, e-commerceRetail, telecom, banking, hospitality

Self Service involves customers using digital tools or kiosks to perform tasks independently, reducing direct interaction. Customer Service Representatives provide direct assistance through calls or in-person interactions. Both roles are essential in customer support, but Self Service emphasizes automation and self-help options, while Customer Service Representatives focus on personalized support.

What are popular job titles related to Self Service jobs in Virginia?

For Self Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Self Service jobs in Virginia look for?

The top searched job categories for Self Service jobs in Virginia are:

Self Service jobs near you
Infographic showing various Self Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,500 per year, or $22.8 per hour.

ServiceNow Customer Service Management (CSM) Developer (373)

iTech AG

Arlington, VA • On-site, Remote

$62 - $85.50/hr

Full-time

Re-posted 12 days ago

Job description

Description
OVERVIEW
iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.
This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences.
ROLES AND RESPONSIBILITIES
  • Design, configure, develop, and support ServiceNow CSM applications and workflows
  • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences
  • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal
  • Configure and support customer self-service and AI-assisted support experiences
  • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow
  • Support implementation and configuration of Now Assist for CSM capabilities
  • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms
  • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions
  • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
  • Support testing, deployments, upgrades, and production releases
  • Troubleshoot platform defects, workflow issues, and performance bottlenecks
  • Develop technical documentation, implementation guides, and knowledge transfer materials
  • Follow ServiceNow development standards, governance processes, and security best practices
  • Other duties as assigned

MINIMUM QUALIFICATIONS
  • 3+ years of ServiceNow development experience
  • Experience implementing or supporting ServiceNow Customer Service Management (CSM)
  • Strong understanding of ServiceNow platform architecture and development
  • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace
  • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs
  • Experience working in Agile/SAFe delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively with technical and non-technical stakeholders

EDUCATION AND CERTIFICATIONS
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

PREFERRED QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field
  • Experience with ServiceNow Now Assist for CSM and generative AI capabilities
  • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow
  • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities
  • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center
  • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives
  • Experience designing customer self-service and AI-assisted support experiences
  • Familiarity with knowledge management and AI grounding best practices
  • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules
  • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments
  • Exposure to Agile, DevSecOps, and human-centered design practices

SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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