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Security Operations Center Manager Jobs in Chicago, IL

1872 Consulting

Security Operations Analyst

Chicago, IL · On-site

... Operation Center (SOC) Key Performance Indicators (KPI). • Provide secondary support for the log management and Security Information and Event Monitoring (SIEM) solutions. • Provide secondary ...

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Security Operations Center Manager information

See Chicago, IL salary details

$36.1K

$81K

$144.8K

How much do security operations center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for security operations center manager in Chicago, IL is $81,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a Security Operations Center Manager?

A Security Operations Center (SOC) Manager is a professional responsible for overseeing the daily operations of a security operations center, where security analysts monitor, detect, and respond to cybersecurity threats. The SOC Manager leads and manages the team, develops security policies and procedures, and ensures the organization’s digital assets are protected from cyber attacks. They also coordinate incident response efforts, manage security tools and technologies, and report on security posture to leadership. Their role is critical in maintaining the overall security and resilience of an organization’s IT infrastructure.

What are the key skills and qualifications needed to thrive as a Security Operations Center Manager?

To thrive as a Security Operations Center (SOC) Manager, you need strong knowledge of cybersecurity principles, incident response, and risk management, typically backed by a degree in information security or computer science and several years of security experience. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and certifications such as CISSP or CISM is highly valued. Leadership, critical thinking, and effective communication are crucial soft skills for managing teams and coordinating responses to threats. These competencies ensure the SOC operates efficiently, mitigates security risks, and maintains organizational resilience against cyber threats.

What are some common challenges faced by Security Operations Center Managers, and how can they be addressed?

Security Operations Center (SOC) Managers often face challenges such as managing high alert volumes, ensuring effective communication between teams, and staying updated with evolving cyber threats. Addressing these challenges involves implementing efficient incident triage processes, fostering a collaborative team environment, and investing in continuous training and automation tools. Regularly reviewing and updating response protocols also helps maintain operational effectiveness and team morale.

What is the difference between Security Operations Center Manager vs Security Analyst?

AspectSecurity Operations Center ManagerSecurity Analyst
CertificationsCISSP, CISM, GIAC certifications often preferredCompTIA Security+, GIAC Security Essentials (GSEC)
Work EnvironmentLeads SOC team, manages security operationsMonitors security alerts, analyzes threats
Employer & Industry UsageCommon in large enterprises, government agenciesFound across various industries, including finance, healthcare

The Security Operations Center Manager oversees the entire security team and operations, focusing on strategy and management. In contrast, the Security Analyst primarily monitors security systems and responds to threats. Both roles require relevant certifications and are integral to cybersecurity teams, but they differ in scope and responsibilities.

What are the most commonly searched types of Security Operations Center jobs in Chicago, IL?

The most popular types of Security Operations Center jobs in Chicago, IL are:

What are popular job titles related to Security Operations Center Manager jobs in Chicago, IL?

For Security Operations Center Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Security Operations Center Manager jobs in Chicago, IL look for?

The top searched job categories for Security Operations Center Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Security Operations Center Manager jobs?

Cities near Chicago, IL with the most Security Operations Center Manager job openings:

Security Operations Center Manager jobs near you
Infographic showing various Security Operations Center Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 86% In-person, 8% Hybrid, and 6% Remote job distribution, with an average salary of $81,012 per year, or $38.9 per hour.

Specialist, Security Operations Center

Walgreens

Deerfield, IL • On-site

Full-time

Re-posted 4 days ago

Key responsibilities

  • Responds to alarms and emergencies by following established procedures, providing instructions, documenting events, and coordinating with law enforcement, fire departments, and other resources.

  • Monitors threats and risks to company assets, people, and brand by analyzing intelligence from news, social media, and other sources, and recommends proactive solutions.

  • Provides oversight of employee travel safety, conducts threat assessments, and supports emergency response and business resiliency efforts through intelligence and documentation.

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,228 frontline employees who took The Breakroom Quiz

97th of 113 rated pharmacies

Job description


Job Summary:
Responsible for triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Center (SOC) through alarm systems, internal incident reporting, and situational awareness. Provides support, direction, and documentation to assist in emergency response and recovery efforts. Responsible for monitoring and analyzing intelligence across multiple data systems including government sources, news, and social media to identify and mitigate risk to Company operations and travel through targeted communications to impacted business units and respective stakeholders.
Job Responsibilities:
  • Responds to alarms received for Security, Fire, and safety including: Following established procedures to determine the severity and validity of the alarm, providing instruction and support to employees and customers, contacting Law Enforcement and Fire Departments, detailed documentation of event and actions, contacting site employees, other company resources and service providers, for continual follow-up to ensure the situation is resolved.
  • Responds to emergencies reported to the SOC through inbound phone calls, emails, and social media including: Following established procedures to determine the severity of incident, providing instruction and support, preparing detailed documentation of event and actions, escalation and notification of applicable resources to assist in recovery efforts (internal resources, service providers, etc.) and continual follow-up to ensure timely recovery efforts.
  • Monitors all types of threats and risks to Company assets, people, and brand. Identifies and mitigates these risks through continuous monitoring of news, social media, and other sources of intelligence to determine the potential operational impact of social unrest, weather events, natural disasters, infrastructure issues, and road closers, etc. Creates summaries of threats and recommends proactive solutions including documenting and escalating risks to Company leadership.
  • Monitors Company employee travelers domestically and internationally to insure safety and security. Provides oversight of domestic and foreign travel assistance programs for employees including briefings and training. Conducts threat assessments and risk analysis of Company employee and assets. Provides feedback on vendors providing transportation and assistance around the world.
  • Responds to system support issues reported via phone, email, and ticket process for Security, Fire, and Safety equipment by troubleshooting system problems and recommending corrective action.
  • Follows Corporate Emergency Response Team action plans and supports Business Resiliency efforts by providing intelligence and documentation used for decision making, and communication to local stakeholders.
  • Responds to customer service and information requests from various departments, monitored sites, and federal, state, and local authorities.
  • Operates within the National Fire Protection Association guidelines and also within UL Certification policy and facility guidelines to enable the Security Operations Center to pass required annual UL inspection.
  • Provides input and suggests improvement to guidelines and procedures to enhance the quality of service and support to improve customer satisfaction. Active participation in coaching session and self-review of performance.
  • Maintains awareness of the Security Operations discipline including Government organizations (FEMA, DHS), and alarm monitoring organizations (The Monitoring Association).
  • Meets assigned quality metrics and service level goals.
  • Perform other duties as assigned.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • High School/ GED and at least 1 year of experience in Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience with Emergency Response protocols and processes (public or private sector).
  • Excellent customer service skills
  • Must have the ability to communicate information both verbally and in writing in a professional, concise, detailed, and accurate fashion.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
  • Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
  • Participate in job related training programs and meetings to continually refresh and update knowledge.
  • Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Preferred Qualifications
  • Bachelor's degree.
  • At least 2 years of experience in a Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
  • At least 1 year of experience working with government and/or law enforcement agencies.
  • Experience responding to burglar, fire, or other emergency signaling devices.
  • Experience operating Security and Fire alarm systems, such as CCTV, Burglar Panels, and Fire Panels.
  • Experience executing emergency response protocols and processes.
  • Experience utilizing open source intelligence sources to identify risk and build situational awareness.
  • Experience operating geographic information systems (GIS) to map hazards and visualize risk.
  • Experience with National Fire Protection Association Codes such as NFPA Code 72.
  • Experience with UL Certification Standards such as UL 827 or UL 1981.
  • Bilingual skills are preferred.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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