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Security Operations Center Analyst Jobs in Chicago, IL

BDO USA

SOC Analyst

Oak Brook, IL · On-site

The SOC Analyst is part of the Managed Services team and serves as the primary responder to security events within the Security Operations Center. The ideal candidate would have strong problem ...

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$17

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$72

How much do security operations center analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for security operations center analyst in Chicago, IL is $38.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $45.10 per hour, depending on experience, location, and employer.

What is a security operations center analyst?

Security Operations Center (SOC) Analysts are cybersecurity professionals who monitor, detect, and respond to security threats within an organization’s IT environment. They analyze security alerts, investigate incidents, and coordinate responses to mitigate risks and protect sensitive data. SOC Analysts use specialized tools to track suspicious activities, implement security measures, and ensure compliance with security policies. Their work is crucial in defending organizations against cyberattacks and maintaining overall information security.

What does a security operations center analyst do?

A security operations center analyst works on the cybersecurity team at an organization to proactively defend the organization's database, website, servers, and network. In this role you control the security alerts and ensure that each alert is taken care of before the threat of hackers gaining access to your company's information is realized. You may run an investigation if you see similar threats repeatedly to see who is attempting to attack your systems and why. Your other duties may include keeping and analyzing a security log, coordinating with other analysts or security team members, and assessing company vulnerability.

What skills make an effective security operations center analyst?

To thrive as a Security Operations Center Analyst, you need a strong understanding of cybersecurity principles, network protocols, and incident response, often backed by a relevant degree or certifications like CompTIA Security+ or CISSP. Familiarity with SIEM tools (e.g., Splunk, QRadar), intrusion detection systems, and ticketing platforms is essential for effective monitoring and analysis. Attention to detail, analytical thinking, and clear communication help SOC Analysts excel in identifying threats and collaborating with IT teams. These skills are crucial to quickly detecting, investigating, and mitigating security incidents, protecting organizational assets from cyber threats.

What are the most common challenges security operations center analysts face during daily operations?

Security Operations Center (SOC) Analysts often deal with a high volume of alerts, many of which may be false positives, requiring keen analytical skills to prioritize genuine threats. Staying updated on evolving cyber threats and attack patterns is another challenge, as adversaries continuously adapt their tactics. Additionally, SOC Analysts frequently work in high-pressure environments where quick, accurate decision-making is crucial, and collaboration with IT, incident response teams, and management is essential to ensure coordinated defense efforts.

What is the difference between Security Operations Center Analyst vs Security Analyst?

AspectSecurity Operations Center AnalystSecurity Analyst
CertificationsCompTIA Security+, CEH, CISSP (preferred)CompTIA Security+, CISSP, CISA (preferred)
Work EnvironmentMonitoring security alerts in a SOC, 24/7 shiftsAnalyzing security data, conducting risk assessments
Employer & Industry UsagePrimarily in security operations centers, cybersecurity firmsVarious industries including finance, healthcare, government

The Security Operations Center Analyst focuses on real-time monitoring and incident response within a SOC environment, often working in shifts. In contrast, a Security Analyst typically conducts broader security assessments, policy development, and risk analysis across organizations. Both roles require similar certifications and are integral to cybersecurity teams, but their daily tasks and work settings differ.

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Security Operations Center Analyst jobs near you
Infographic showing various Security Operations Center Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $79,046 per year, or $38 per hour.

Specialist, Security Operations Center

Deerfield, IL • On-site

Walgreens
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees

5.5

Company rating: 5.5 out of 10

Based on 2,219 frontline employees who took The Breakroom Quiz

98th of 113 rated pharmacies

Recommended by students

Respectful managers

Uninterrupted breaks

Learn more about Walgreensexternal

Full-time

Re-posted 27 days ago

Job description


Job Summary:
Responsible for triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Center (SOC) through alarm systems, internal incident reporting, and situational awareness. Provides support, direction, and documentation to assist in emergency response and recovery efforts. Responsible for monitoring and analyzing intelligence across multiple data systems including government sources, news, and social media to identify and mitigate risk to Company operations and travel through targeted communications to impacted business units and respective stakeholders.
Job Responsibilities:
  • Responds to alarms received for Security, Fire, and safety including: Following established procedures to determine the severity and validity of the alarm, providing instruction and support to employees and customers, contacting Law Enforcement and Fire Departments, detailed documentation of event and actions, contacting site employees, other company resources and service providers, for continual follow-up to ensure the situation is resolved.
  • Responds to emergencies reported to the SOC through inbound phone calls, emails, and social media including: Following established procedures to determine the severity of incident, providing instruction and support, preparing detailed documentation of event and actions, escalation and notification of applicable resources to assist in recovery efforts (internal resources, service providers, etc.) and continual follow-up to ensure timely recovery efforts.
  • Monitors all types of threats and risks to Company assets, people, and brand. Identifies and mitigates these risks through continuous monitoring of news, social media, and other sources of intelligence to determine the potential operational impact of social unrest, weather events, natural disasters, infrastructure issues, and road closers, etc. Creates summaries of threats and recommends proactive solutions including documenting and escalating risks to Company leadership.
  • Monitors Company employee travelers domestically and internationally to insure safety and security. Provides oversight of domestic and foreign travel assistance programs for employees including briefings and training. Conducts threat assessments and risk analysis of Company employee and assets. Provides feedback on vendors providing transportation and assistance around the world.
  • Responds to system support issues reported via phone, email, and ticket process for Security, Fire, and Safety equipment by troubleshooting system problems and recommending corrective action.
  • Follows Corporate Emergency Response Team action plans and supports Business Resiliency efforts by providing intelligence and documentation used for decision making, and communication to local stakeholders.
  • Responds to customer service and information requests from various departments, monitored sites, and federal, state, and local authorities.
  • Operates within the National Fire Protection Association guidelines and also within UL Certification policy and facility guidelines to enable the Security Operations Center to pass required annual UL inspection.
  • Provides input and suggests improvement to guidelines and procedures to enhance the quality of service and support to improve customer satisfaction. Active participation in coaching session and self-review of performance.
  • Maintains awareness of the Security Operations discipline including Government organizations (FEMA, DHS), and alarm monitoring organizations (The Monitoring Association).
  • Meets assigned quality metrics and service level goals.
  • Perform other duties as assigned.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • High School/ GED and at least 1 year of experience in Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience with Emergency Response protocols and processes (public or private sector).
  • Excellent customer service skills
  • Must have the ability to communicate information both verbally and in writing in a professional, concise, detailed, and accurate fashion.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
  • Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
  • Participate in job related training programs and meetings to continually refresh and update knowledge.
  • Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Preferred Qualifications
  • Bachelor's degree.
  • At least 2 years of experience in a Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
  • At least 1 year of experience working with government and/or law enforcement agencies.
  • Experience responding to burglar, fire, or other emergency signaling devices.
  • Experience operating Security and Fire alarm systems, such as CCTV, Burglar Panels, and Fire Panels.
  • Experience executing emergency response protocols and processes.
  • Experience utilizing open source intelligence sources to identify risk and build situational awareness.
  • Experience operating geographic information systems (GIS) to map hazards and visualize risk.
  • Experience with National Fire Protection Association Codes such as NFPA Code 72.
  • Experience with UL Certification Standards such as UL 827 or UL 1981.
  • Bilingual skills are preferred.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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