Security Control Center Operator Jobs in Phoenix, AZ

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Position Summary

We are seeking a detail-oriented and highly responsive Security Operations Center (SOC) Operator to support 24/7 security operations in a dynamic, fast-growing public techbio environment.

The SOC Specialist is responsible for monitoring physical security systems, responding to alarms and incidents, and supporting laboratory and facility-related emergency coordination. This role serves as the first line of detection and response to protect employees, facilities, research environments, and intellectual property.

Job Responsibilities

Monitoring & Incident Response

• Monitor access control systems, CCTV platforms, intrusion detection systems, and environmental/life safety alarms.

• Respond to alarms and alerts in accordance with established SOPs and escalation protocols.

• Dispatch security personnel, facilities teams, or emergency responders as appropriate.

• Provide real-time situational awareness during incidents.

• Document all incidents accurately and thoroughly in incident management systems.

Access Control & Credentialing Support

• Process badge access requests in accordance with company policy and approval workflows.

• Conduct access audits and ensure compliance with access governance standards.

• Deactivate access credentials in alignment with HR offboarding procedures.

• Troubleshoot access control issues and coordinate with technical teams when needed.

CCTV & Investigative Support

• Retrieve and review surveillance footage to support investigations or incident inquiries.

• Export and preserve video evidence following chain-of-custody procedures.

• Maintain awareness of camera functionality and report system issues.

Laboratory & Facility Emergency Support

• Monitor and escalate lab-related environmental alarms (e.g., temperature, freezer alerts, power interruptions, life safety systems).

• Coordinate with Facilities, EHS, and lab operations during emergencies.

• Support business continuity and emergency response procedures.

Operational Excellence

• Follow established playbooks, escalation matrices, and compliance standards.

• Participate in shift handoffs and provide detailed briefings to incoming operators.

• Identify potential security risks or process improvements and escalate appropriately.

• Maintain confidentiality and professionalism when handling sensitive matters.

Required Qualifications

• High School diploma or equivalent required.

• 2-5 years of experience in a security operations center (SOC), physical security, dispatch, emergency communications, or a related operational field.

• Hands-on experience using access control systems, CCTV platforms, and alarm monitoring software.

• Ability to assess, triage, and prioritize multiple incidents simultaneously in a fast-paced environment.

• Strong situational awareness and ability to identify potential risks or anomalies.

• Demonstrated technical aptitude and comfort learning new security systems and tools.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general internet-based business applications.

• Exceptional attention to detail and accuracy in documentation.

• Strong communication skills, both written and verbal.

• Proven sound judgment under pressure and during critical incidents.

• High levels of reliability, accountability, and professionalism.

• Ability to work collaboratively within a team-oriented environment.

• Ability to work rotating shifts, including nights, weekends, and holidays, as operational needs require.

Preferred Qualifications

• Experience in biotech, life sciences, healthcare, or other regulated environments.

• Prior experience in a 24/7 operations environment.

• Knowledge of incident management systems and evidence handling procedures.

• Professional security training or certifications (e.g., ASIS certifications or similar).

Physical Demands

• Must possess ability to sit, stand, and/or work at a computer for long periods of time.

• Ability to work extended hours during implementations and on-call rotations.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• Ability to work rotating shifts, including nights, weekends, and holidays as required
• Shift available:
  • Friday, Saturday, Sunday 5 pm - 5 am AZ time

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check( applicable for certain positions) and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.