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Secret Shopper Restaurant Jobs (NOW HIRING)

Five Guys

Crew Member

Silverdale, WA · On-site

$16.66/hr

From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...

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Secret Shopper Restaurant information

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$11

$18

$43

How much do secret shopper restaurant jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?

AspectSecret Shopper RestaurantMystery Customer Retail
CredentialsNo formal certifications requiredNo formal certifications required
Work EnvironmentRestaurants, cafes, food service locationsRetail stores, shopping centers, boutiques
Employer & IndustryFood service industry, market research firmsRetail industry, market research firms
Search & Comparison IntentCompare to mystery customer retail rolesCompare to secret shopper restaurant roles

Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.

How do I become a secret shopper for restaurants?

To become a secret shopper for restaurants, you can sign up with reputable mystery shopping companies that specialize in restaurant evaluations. These companies typically require you to complete an application, pass a background check, and complete training or guidelines before conducting assignments, which often involve visiting restaurants, observing service and food quality, and submitting detailed reports. Having good observational skills, attention to detail, and the ability to follow specific instructions are important for success in this role.

What are some common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?

Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.

How much does a mystery shopper get paid?

A secret shopper restaurant employee typically earns between $10 and $25 per assignment, depending on the complexity and location. Payments can be hourly or per visit, and some companies offer additional incentives or bonuses for detailed reports and frequent evaluations.

What are the key skills and qualifications needed to thrive as a Secret Shopper in the restaurant industry, and why are they important?

To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.

How to become a Chick-fil-A secret shopper?

To become a Chick-fil-A secret shopper, you typically need to register with third-party mystery shopping companies that contract with Chick-fil-A or similar restaurants. These companies often require you to complete a profile, pass a background check, and complete training or orientation before conducting evaluations of the restaurant's service and cleanliness. Payment is usually provided after submitting detailed reports based on your visits.

What is a secret shopper at a restaurant?

A secret shopper at a restaurant is a person hired to visit the establishment anonymously and evaluate service quality, cleanliness, and overall customer experience. They typically complete detailed reports and may use specific evaluation forms or tools to provide feedback to the restaurant management.

What are Secret Shopper Restaurants?

Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.
More about Secret Shopper Restaurant jobs
What cities are hiring for Secret Shopper Restaurant jobs? Cities with the most Secret Shopper Restaurant job openings:
What states have the most Secret Shopper Restaurant jobs? States with the most job openings for Secret Shopper Restaurant jobs include:
What job categories do people searching Secret Shopper Restaurant jobs look for? The top searched job categories for Secret Shopper Restaurant jobs are:
Secret Shopper Restaurant jobs near you
Infographic showing various Secret Shopper Restaurant job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, 61% Part Time, and 8% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $38,119 per year, or $18.3 per hour.

Shift Manager - Hiring Immediately

Five Guys NY

Manhattan, NY

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Shift Manager

$19-20/hr Plus an extra average of $2 in tips per hour

What we offer: 
● Daily/Weekly tips 
● Pay rate includes secret shopper bonus
● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 
● Complimentary meal and drinks per shift 
● Commuter benefits 
● Insurance Plan ( Medical, Dental & Vision) 
● Paid time off 
● 401K program 
● Referral bonus for bringing new members in to the team 
● Opportunities for advancement 

Shift Leaders support the General Manager (GM) and Assistant General Manager (AGM) in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams.
Managers provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties. 

Schedule: 
● Available to work days and nights 
● Available to work weekends and holidays 
● Variable schedule, per the needs of the business 


Qualifications 
  • 1+ year fast casual restaurant management experience
  • NY: Level 1 ServSafe Certification 
  • 18+ years of age 
  • Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks) 
  • Function in a fast-paced and noisy kitchen environment 
  • Tolerance to temperature fluctuations 
  • Work with hazardous substances such as hot oil 
  • Read, write, speak, and understand basic English 
  • Communicate clearly 
  • Lead a team effectively 
  • Use a basic computer system (ex. cash register) 
  • Maintain general knowledge of FGNY: locations, transportation, management team, etc. 
  • Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates 
Responsibilities: Will be discussed during the interview and/or orientation 

EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired. 

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