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Secret Shopper Restaurant Jobs (NOW HIRING)

Five Guys NY

Shift Manager - Hiring Immediately

Syracuse, NY

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

Five Guys NY

Shift Manager - Hiring Immediately

Liverpool, NY

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we offer: ● Daily/Weekly tips ● Pay rate includes secret shopper bonus ● Weekly secret ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

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Secret Shopper Restaurant information

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How much do secret shopper restaurant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.

What is a secret shopper restaurant?

Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.

What skills and qualifications are needed to thrive as a secret shopper in the restaurant industry?

To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.

What are common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?

Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.

What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?

AspectSecret Shopper RestaurantMystery Customer Retail
CredentialsNo formal certifications requiredNo formal certifications required
Work EnvironmentRestaurants, cafes, food service locationsRetail stores, shopping centers, boutiques
Employer & IndustryFood service industry, market research firmsRetail industry, market research firms
Search & Comparison IntentCompare to mystery customer retail rolesCompare to secret shopper restaurant roles

Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.

How much do you get paid for being a secret shopper?

Secret shopper restaurant jobs typically pay between $10 and $25 per assignment, depending on the complexity and location. Payments can be in cash, gift cards, or reimbursements, and some companies offer additional incentives for detailed reports and consistent performance.

What are the requirements to be a secret shopper restaurant?

To be a secret shopper for a restaurant, candidates typically need good observational skills, attention to detail, and the ability to provide honest, objective feedback. Some companies may require a minimum age, reliable transportation, and the ability to visit locations during specific hours. Prior experience in customer service or reporting can be beneficial but is not always necessary.
More about Secret Shopper Restaurant jobs

What cities are hiring for Secret Shopper Restaurant jobs?

Cities with the most Secret Shopper Restaurant job openings:

What states have the most Secret Shopper Restaurant jobs?

States with the most job openings for Secret Shopper Restaurant jobs include:

What job categories do people searching Secret Shopper Restaurant jobs look for?

The top searched job categories for Secret Shopper Restaurant jobs are:

Secret Shopper Restaurant jobs near you
Infographic showing various Secret Shopper Restaurant job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,119 per year, or $18.3 per hour.

Shift Manager - Hiring Immediately

Five Guys NY

Rochester, NY

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Shift Manager

$17.50-18/hr + tips an extra average of $2 in tips per hour

The pay rate includes $19.50 - $20.50/hr Plus an extra average of $2 in tips per hour, the pay rate includes secret shopper bonus
What we offer: 
● Daily/Weekly tips 
● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 
● Complimentary meal and drinks per shift 
● Commuter benefits 
● Insurance Plan ( Medical, Dental & Vision) 
● Paid time off 
● 401K program 
● Referral bonus for bringing new members in to the team 
● Opportunities for advancement 

Shift Leaders support the General Manager (GM) and Assistant General Manager (AGM) in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams.
Managers provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties. 

Schedule: 
● Available to work days and nights 
● Available to work weekends and holidays 
● Variable schedule, per the needs of the business 


Qualifications 
  • 1+ year fast casual restaurant management experience
  • NY: Level 1 ServSafe Certification 
  • 18+ years of age 
  • Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks) 
  • Function in a fast-paced and noisy kitchen environment 
  • Tolerance to temperature fluctuations 
  • Work with hazardous substances such as hot oil 
  • Read, write, speak, and understand basic English 
  • Communicate clearly 
  • Lead a team effectively 
  • Use a basic computer system (ex. cash register) 
  • Maintain general knowledge of FGNY: locations, transportation, management team, etc. 
  • Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates 
Responsibilities: Will be discussed during the interview and/or orientation 

EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired. 

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