Crew Member
FL · On-site
$11 - $14.50/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
FL · On-site
$11 - $14.50/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1780
Mililani, HI · On-site
$16/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1780
Mililani, HI · On-site
$16/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Shift Manager
Orlando, FL · On-site
$13 - $16.50/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Orlando, FL · On-site
$13 - $16.50/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Crew Member-1790 Kapolei
Kapolei, HI · On-site
$16/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1790 Kapolei
Kapolei, HI · On-site
$16/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Lexington, KY · On-site
$13 - $20/hr
Pay: $13-20/hr (all-in average - base + cash tips + credit card tips + secret shopper bonuses ... Job Type: Full-time, Part-time If you want a restaurant job where the pay grows with how hard you ...
Crew Member
Lexington, KY · On-site
$13 - $20/hr
Pay: $13-20/hr (all-in average - base + cash tips + credit card tips + secret shopper bonuses ... Job Type: Full-time, Part-time If you want a restaurant job where the pay grows with how hard you ...
Crew Member
Merritt Island, FL · On-site
$11 - $14.25/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Merritt Island, FL · On-site
$11 - $14.25/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1344
Burlington, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1344
Burlington, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program called the Secret Shopper ...
Quick apply
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program called the Secret Shopper ...
Shift Manager
Orlando, FL · On-site
$14 - $17.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Orlando, FL · On-site
$14 - $17.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Kissimmee, FL · On-site
$13.25 - $16.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Kissimmee, FL · On-site
$13.25 - $16.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Orlando, FL · On-site
$14 - $17.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Shift Manager
Orlando, FL · On-site
$14 - $17.75/hr
... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$11.25 - $14.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1419
Lakewood, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1419
Lakewood, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Daytona Beach, FL · On-site
$11.50 - $15.25/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Daytona Beach, FL · On-site
$11.50 - $15.25/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Kissimmee, FL · On-site
$10 - $13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Kissimmee, FL · On-site
$10 - $13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orange City, FL · On-site
$10.50 - $13.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orange City, FL · On-site
$10.50 - $13.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$10.50 - $13.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member
Orlando, FL · On-site
$10.50 - $13.75/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1658
Monroe, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Crew Member-1658
Monroe, WA · On-site
$17.13/hr
From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...
Secret Shopper Restaurant information
See salary details
$12.32 is the 25th percentile. Wages below this are outliers.
$11.06 - $13.99
58% of jobs
$13.99 - $16.91
4% of jobs
$16.91 - $19.84
5% of jobs
$21.09 is the 75th percentile. Wages above this are outliers.
$19.84 - $22.77
18% of jobs
$22.77 - $25.70
13% of jobs
$25.70 - $28.63
1% of jobs
$28.63 - $31.56
0% of jobs
$31.56 - $34.48
0% of jobs
$34.48 - $37.41
0% of jobs
$37.41 - $40.34
0% of jobs
$40.34 - $43.27
1% of jobs
$11
$18
$43
How much do secret shopper restaurant jobs pay per hour?
As of Sep 13, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.
What is a secret shopper restaurant?
Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.
What skills and qualifications are needed to thrive as a secret shopper in the restaurant industry?
To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.
What are common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?
Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.
What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?
| Aspect | Secret Shopper Restaurant | Mystery Customer Retail |
|---|---|---|
| Credentials | No formal certifications required | No formal certifications required |
| Work Environment | Restaurants, cafes, food service locations | Retail stores, shopping centers, boutiques |
| Employer & Industry | Food service industry, market research firms | Retail industry, market research firms |
| Search & Comparison Intent | Compare to mystery customer retail roles | Compare to secret shopper restaurant roles |
Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.
How hard is it to become a secret shopper restaurant?
Becoming a secret shopper for a restaurant typically involves completing an application and sometimes passing a background check. No formal qualifications are usually required, but good observational skills and attention to detail are important. The process is generally straightforward and varies by company, with assignments often available to those who meet the criteria.
What are the requirements to be a secret shopper restaurant?
To be a secret shopper for a restaurant, candidates typically need good observational skills, attention to detail, and the ability to provide honest feedback. Some companies may require a minimum age, reliable transportation, and the ability to visit locations during specific hours. Prior experience in customer service or reporting can be beneficial but is not always necessary.
More about Secret Shopper Restaurant jobs
What cities are hiring for Secret Shopper Restaurant jobs?
Cities with the most Secret Shopper Restaurant job openings:
What states have the most Secret Shopper Restaurant jobs?
States with the most job openings for Secret Shopper Restaurant jobs include:
What are popular job titles related to Secret Shopper Restaurant jobs?
For Secret Shopper Restaurant jobs, the most frequently searched job titles are:
Crew Member
FL • On-site
Five Guys
• Food Services and Drinking Places • 1 - 5K employees1,001 - 5,000 employees
$11 - $14.50/hr
Full-time
Medical, Dental, Vision
Re-posted yesterday
Five Guys rating
6.3
Based on 393 frontline employees who took The Breakroom Quiz
Job description
Five Guys Burgers and Fries is interviewing for crew members. Ranked #1 burger in America not only for our delicious food but also for our exceptional employees. We have a unique work environment and open kitchen design. From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding dining experience. Our restaurants are fun and loud with lots of team communication and great classic rock music playing. Yes, you are encouraged to sing along! Family-owned, we are fanatical about fresh ingredients, food safety, cleanliness, and customer service. No freezers in our restaurants. Earn, learn and grow your career with Five Guys.
What we offer you:
What we offer you:
- Flexible hours and schedules to meet your needs.
- Competitive base pay, excellent potential bonus, and TIPS. Our crew members average $2/hr in tips.
- Opportunities to learn and grow your career.
- A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously.
- A fast-paced, high-energy environment.
- Work with fresh, high-quality ingredients.
- Free Meals while you work.
- Medical, Dental, and Vision based on eligibility.
What Five Guys employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Five Guys
Sourced by ZipRecruiter
Five Guys Burgers and Fries started with humble beginnings 25 years ago in Northern Virginia. With the exception of opening over 1,000 additional restaurants, we have not changed much. We are a family led company that has a very clear vision of what we do. We serve outstanding, fresh burgers and fries in extremely clean restaurants with great customer focused service. You'll love our dynamic team environment and being recognized for your contributions to your team's success. Plus, you'll be amazed at how quickly your career will grow!
Industry
Food services and drinking places and traveler accommodation
Company size
1,001 - 5,000 Employees
Headquarters location
Lorton, VA, US