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Secret Shopper Restaurant Jobs (NOW HIRING)

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Mystery Shopper

Canton, OH · On-site

$18/hr

Join our team as a Secret Shopper! This role involves visiting various restaurants and convenience stores, evaluating customer service, and providing detailed feedback. It's a great way to earn extra ...

North Star Dining

Be Seen First

Restaurant General Manager

Orlando, FL · On-site

$60K - $65K/yr

Execute and maintain secret shopper + brand standards * Build a culture of accountability, energy, and ownership What We're Looking For * 2+ years of restaurant or fast-casual management experience

Five Guys

Restaurant Crew Member

Manhattan, NY · On-site

$14 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * Complimentary meal ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Manhattan, NY · On-site

$14 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Manhattan, NY · On-site

$14 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Rochester, NY · On-site

$12.25 - $15.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Manhattan, NY · On-site

$14 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Brooklyn, NY · On-site

$13.75 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Victor, NY · On-site

$12.25 - $15.25/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Restaurant Crew Member

Manhattan, NY · On-site

$14 - $17.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys

Crew Member

Lexington, KY

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all ... Job Type: Full-time, Part-time If you want a restaurant job where the pay grows with how hard you ...

Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all ... Job Type: Full-time, Part-time If you want a restaurant job where the pay grows with how hard you ...

Five Guys

Crew Member

Clarksville, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

Five Guys

Crew Member/Cashier

Eldersburg, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

Five Guys Burgers and Fries

Crew Member

Clarksville, MD · On-site

$15/hr

... Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Five Guys Enterprises LLC is an American fast casual restaurant ...

Five Guys

Crew Member/Cashier

Mount Airy, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

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Secret Shopper Restaurant information

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How much do secret shopper restaurant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.

What is a secret shopper restaurant?

Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.

What skills and qualifications are needed to thrive as a secret shopper in the restaurant industry?

To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.

What are common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?

Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.

What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?

AspectSecret Shopper RestaurantMystery Customer Retail
CredentialsNo formal certifications requiredNo formal certifications required
Work EnvironmentRestaurants, cafes, food service locationsRetail stores, shopping centers, boutiques
Employer & IndustryFood service industry, market research firmsRetail industry, market research firms
Search & Comparison IntentCompare to mystery customer retail rolesCompare to secret shopper restaurant roles

Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.

How hard is it to become a secret shopper restaurant?

Becoming a secret shopper for a restaurant typically involves completing an application and sometimes passing a background check. No formal qualifications are usually required, but good observational skills and attention to detail are important. The process is generally straightforward and varies by company, with assignments often available to those who meet the criteria.

What are the requirements to be a secret shopper restaurant?

To be a secret shopper for a restaurant, candidates typically need good observational skills, attention to detail, and the ability to provide honest feedback. Some companies may require a minimum age, reliable transportation, and the ability to visit locations during specific hours. Prior experience in customer service or reporting can be beneficial but is not always necessary.
More about Secret Shopper Restaurant jobs

What cities are hiring for Secret Shopper Restaurant jobs?

Cities with the most Secret Shopper Restaurant job openings:

What states have the most Secret Shopper Restaurant jobs?

States with the most job openings for Secret Shopper Restaurant jobs include:

What are popular job titles related to Secret Shopper Restaurant jobs?

For Secret Shopper Restaurant jobs, the most frequently searched job titles are:

Secret Shopper Restaurant jobs near you
Infographic showing various Secret Shopper Restaurant job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,119 per year, or $18.3 per hour.

Secret Shopper - Alcohol & Tobacco Compliance

Columbus, OH • On-site

LaborMAX Staffing - Columbus
See more jobs at LaborMAX Staffing - Columbusexternal

$18/hr

Other

Posted 8 days ago

Job description

Secret Shopper – Alcohol & Tobacco Compliance


Pay: $18.00 per hour + Mileage Reimbursement


Schedule: Flexible assignments

Job Overview

Looking for flexible work that gets you out and about? We are hiring Secret Shoppers to visit assigned businesses, including restaurants, gas stations, and other locations, to complete alcohol and tobacco compliance checks.

Shoppers will follow provided guidelines, observe age-verification procedures, and accurately document their observations after each visit. This is a great opportunity for dependable individuals who enjoy working independently and are looking for flexible work.

No previous secret shopper experience is required.


Responsibilities

  • Visit assigned businesses as directed
  • Follow the instructions provided for each assignment
  • Observe and document age-verification procedures
  • Complete an accurate report after each visit
  • Maintain professionalism and confidentiality
  • Travel to multiple assigned locations as needed

Requirements

  • Applicants must be at least 21 years old to be eligible for this position.
  • Valid driver's license
  • Reliable personal transportation
  • Ability to travel to assigned locations
  • Strong attention to detail
  • Ability to follow instructions and complete reports accurately
  • Dependable and punctual
  • Comfortable working independently

Compensation & Benefits

  • $18.00 per hour
  • Mileage reimbursement
  • Flexible work assignments
  • No previous secret shopper experience required

Preferred Qualifications

Previous experience in secret shopping, auditing, inspections, compliance, or customer service is a plus, but not required.


Apply today! This is a great opportunity for dependable individuals looking for flexible work while helping businesses maintain proper age-verification practices.

Company Description

At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.