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Secret Shopper Restaurant Jobs (NOW HIRING)

Five Guys

Crew Member

Silverdale, WA · On-site

$16.66/hr

From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...

Five Guys

Shift Manager

Fort Lauderdale, FL · On-site

$16.50/hr

... restaurant in the General Manager's absence: ensuring compliance with company standards in all ... Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and ...

North Star Dining

Be Seen First

Restaurant Shift Manager Orange City

Orange City, FL · On-site

$18/hr

Previous restaurant or leadership experience preferred * AMAZING PERSONALITY AND SMILING FACES ... Bonus opportunities (Secret Shopper Bonus paid on every check if you get a 100) * Flexible ...

North Star Dining

Be Seen First

Restaurant Shift Manager International Drive

Orlando, FL · On-site

$18/hr

Previous restaurant or leadership experience preferred * AMAZING PERSONALITY AND SMILING FACES ... Bonus opportunities (Secret Shopper Bonus paid on every check if you get a 100) * Flexible ...

North Star Dining

Be Seen First

Restaurant Shift Manager Sunrise City

Kissimmee, FL · On-site

$18/hr

Previous restaurant or leadership experience preferred * AMAZING PERSONALITY AND SMILING FACES ... Bonus opportunities (Secret Shopper Bonus paid on every check if you get a 100) * Flexible ...

Chick-Fil-A

Guest Experience Director

Santee, CA · On-site

$26 - $28/hr

Owns the restaurant's guest experience standards and ensures consistent hospitality execution. * Oversees Customer Experience Monitor (CEM), Secret Shopper evaluations, Host standards, and Recipe ...

Five Guys

Shift Manager

Daytona Beach, FL · On-site

$14.50 - $18.25/hr

... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...

Five Guys

Shift Manager

Orlando, FL · On-site

$14 - $17.75/hr

... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...

Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Pay: $13-20/hr (all-in average - base + cash tips + credit card tips + secret shopper bonuses ... Job Type: Full-time, Part-time If you want a restaurant job where the pay grows with how hard you ...

Five Guys

Shift Manager

Celebration, FL · On-site

$13.25 - $16.75/hr

... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...

Five Guys

Shift Manager

Orlando, FL · On-site

$14 - $17.75/hr

... restaurant teams to WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that ...

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All JobsSecret Shopper Restaurant Jobs

Secret Shopper Restaurant information

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$11

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$43

How much do secret shopper restaurant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.

What is a secret shopper restaurant?

Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.

What skills and qualifications are needed to thrive as a secret shopper in the restaurant industry?

To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.

What are common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?

Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.

What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?

AspectSecret Shopper RestaurantMystery Customer Retail
CredentialsNo formal certifications requiredNo formal certifications required
Work EnvironmentRestaurants, cafes, food service locationsRetail stores, shopping centers, boutiques
Employer & IndustryFood service industry, market research firmsRetail industry, market research firms
Search & Comparison IntentCompare to mystery customer retail rolesCompare to secret shopper restaurant roles

Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.

How hard is it to become a secret shopper restaurant?

Becoming a secret shopper for a restaurant typically involves completing an application and sometimes passing a background check. No formal qualifications are usually required, but good observational skills and attention to detail are important. The process is generally straightforward and varies by company, with assignments often available to those who meet the criteria.

What are the requirements to be a secret shopper restaurant?

To be a secret shopper for a restaurant, candidates typically need good observational skills, attention to detail, and the ability to provide honest feedback. Some companies may require a minimum age, reliable transportation, and the ability to visit locations during specific hours. Prior experience in customer service or reporting can be beneficial but is not always necessary.
More about Secret Shopper Restaurant jobs

What cities are hiring for Secret Shopper Restaurant jobs?

Cities with the most Secret Shopper Restaurant job openings:

What states have the most Secret Shopper Restaurant jobs?

States with the most job openings for Secret Shopper Restaurant jobs include:

What are popular job titles related to Secret Shopper Restaurant jobs?

For Secret Shopper Restaurant jobs, the most frequently searched job titles are:

Secret Shopper Restaurant jobs near you
Infographic showing various Secret Shopper Restaurant job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,119 per year, or $18.3 per hour.

Crew Member

Silverdale, WA • On-site

Five Guys
Food Services and Drinking Places • 1 - 5K employees
Learn more about Five Guysexternal

$16.66/hr

Full-time

Re-posted 20 days ago

Five Guys rating

6.3

Company rating: 6.3 out of 10

Based on 393 frontline employees who took The Breakroom Quiz

Job description

Job Requirements
The pay for this position starts at $16.66/hour +Tips +Bonus
Five Guys Burgers and Fries is interviewing for crew members. Ranked #1 burger in America not only for our delicious food but also for our exceptional employees.
We have a unique work environment and open kitchen design. From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant.
We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding dining experience.
Our restaurants are fun and loud with lots of team communication and great classic rock music playing. Yes, you are encouraged to sing along
Family owned, we are fanatical about fresh ingredients, food safety, cleanliness and customer service. No freezers in our restaurants.
Earn, learn and grow your career with Five Guys.

What Five Guys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Five Guys logo

About Five Guys

Sourced by ZipRecruiter

Five Guys Burgers and Fries started with humble beginnings 25 years ago in Northern Virginia. With the exception of opening over 1,000 additional restaurants, we have not changed much. We are a family led company that has a very clear vision of what we do. We serve outstanding, fresh burgers and fries in extremely clean restaurants with great customer focused service. You'll love our dynamic team environment and being recognized for your contributions to your team's success. Plus, you'll be amazed at how quickly your career will grow!

Industry

Food services and drinking places and traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Lorton, VA, US

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