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Secret Shopper Restaurant Jobs (NOW HIRING)

Five Guys

Crew Member

Clarksville, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

Five Guys

Crew Member/Cashier

Eldersburg, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

Five Guys

Crew Member/Cashier

Mount Airy, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time ... Company Introduction Five Guys Enterprises LLC is an American fast casual restaurant chain focused ...

Five Guys NY

Crew Member - Hiring Immediately

Ithaca, NY

$16.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * Complimentary meal ... restaurant, including the cash register area, grill, dressing station, fry station, lobby and ...

Five Guys NY

Shift Manager - Hiring Immediately

Albany, NY

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

Five Guys NY

Shift Manager - Hiring Immediately

Buffalo, NY

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

Five Guys

Crew Member

Silverdale, WA · On-site

$16.66/hr

From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. We also have a unique bonus program, called the Secret Shopper ...

Five Guys NY

Shift Manager - Hiring Immediately

Amsterdam, NY

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we offer: ● Daily/Weekly tips ● Pay rate includes secret shopper bonus ● Weekly secret ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

Five Guys NY

Shift Manager - Hiring Immediately

Syracuse, NY

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

Five Guys NY

Shift Manager - Hiring Immediately

Buffalo, NY

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● ... managing a restaurant within the policies and guidelines of the company to ensure guest ...

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Showing results 21-40

All JobsSecret Shopper Restaurant Jobs

Secret Shopper Restaurant information

See salary details

$11

$18

$43

How much do secret shopper restaurant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for secret shopper restaurant in the United States is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $21.88 per hour, depending on experience, location, and employer.

What is a secret shopper restaurant?

Secret Shopper Restaurants are establishments that hire individuals, known as secret shoppers or mystery diners, to visit their locations anonymously and evaluate various aspects of the customer experience. These shoppers assess elements such as food quality, service, cleanliness, and overall atmosphere, then report their findings to the management or a third-party company. The feedback is used to identify strengths and areas for improvement, ensuring that the restaurant maintains high standards and delivers a consistently positive experience for all guests.

What skills and qualifications are needed to thrive as a secret shopper in the restaurant industry?

To thrive as a Secret Shopper in restaurants, you need keen observational skills, attention to detail, and the ability to follow specific evaluation criteria, typically supported by a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps for submitting feedback is often required. Strong written communication, discretion, and time management are essential soft skills that distinguish top performers. These skills ensure accurate, unbiased feedback that helps restaurants improve service quality and customer experience.

What are common challenges faced by secret shoppers in restaurant evaluations, and how can they be managed?

Secret shoppers in restaurants often face challenges such as maintaining anonymity while gathering detailed observations, managing time efficiently during visits, and accurately recalling service details without taking obvious notes. To overcome these, many secret shoppers develop discreet ways to record information, such as using their phone after the visit to jot down notes or memorizing key points to report later. Consistently practicing observation skills and preparing a checklist of what to look for before each assignment can also help ensure thorough, unbiased evaluations.

What is the difference between Secret Shopper Restaurant vs Mystery Customer Retail?

AspectSecret Shopper RestaurantMystery Customer Retail
CredentialsNo formal certifications requiredNo formal certifications required
Work EnvironmentRestaurants, cafes, food service locationsRetail stores, shopping centers, boutiques
Employer & IndustryFood service industry, market research firmsRetail industry, market research firms
Search & Comparison IntentCompare to mystery customer retail rolesCompare to secret shopper restaurant roles

Secret Shopper Restaurant and Mystery Customer Retail both involve evaluating customer service and store or restaurant quality. The main difference lies in their work environment: one focuses on food service locations, while the other targets retail stores. Both roles typically do not require formal certifications and are used by market research firms to gather customer experience data.

How much do you get paid for being a secret shopper?

Secret shopper restaurant jobs typically pay between $10 and $25 per assignment, depending on the complexity and location. Payments can be in cash, gift cards, or reimbursements, and some companies offer additional incentives for detailed reports and consistent performance.

What are the requirements to be a secret shopper restaurant?

To be a secret shopper for a restaurant, candidates typically need good observational skills, attention to detail, and the ability to provide honest, objective feedback. Some companies may require a minimum age, reliable transportation, and the ability to visit locations during specific hours. Prior experience in customer service or reporting can be beneficial but is not always necessary.
More about Secret Shopper Restaurant jobs

What cities are hiring for Secret Shopper Restaurant jobs?

Cities with the most Secret Shopper Restaurant job openings:

What states have the most Secret Shopper Restaurant jobs?

States with the most job openings for Secret Shopper Restaurant jobs include:

What job categories do people searching Secret Shopper Restaurant jobs look for?

The top searched job categories for Secret Shopper Restaurant jobs are:

Secret Shopper Restaurant jobs near you
Infographic showing various Secret Shopper Restaurant job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,119 per year, or $18.3 per hour.

Crew Member/Cashier

Five Guys Burgers and Fries

Sykesville, MD

$15 - $16/hr

Full-time

Re-posted 2 days ago

Five Guys rating

6.3

Company rating: 6.3 out of 10

Based on 388 frontline employees who took The Breakroom Quiz

15th of 106 rated fast food restaurants

Job description

Salary: $15+ base pay to start PLUS Secret Shop Bonuses, Free Meals, and Tips!!!

Our Mission:

To deliver a preeminent Five Guys Burgers and Fries experience through focused engagement with our teams, a culture of continued learning, and a dedication to world class customer service.

Be a Part of Something Great!

Crew members will be trained in cashiering, dressing burgers, grilling, and working the fry station. Cleaning is required for all staff and crew members. 

Apply to be a Crew Member and receive:

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals!

Full-time & Part-Time positions are available.

Supervisory positions are also available. 

Five Guys Enterprises LLC is an American fast casual restaurant chain focused on hamburgers, hot dogs, and French fries, and headquartered in Lorton, Virginia, an unincorporated part of Fairfax County.

What Five Guys employees say

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