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TELEMATICS OPERATOR

Department: Corporate - Safety

Location: Corporate HQ – Cerritos, CA

Classification: Full-Time, Non-Exempt

Salary: $18.00 - $23.00 per hour

Reports To

Telematics Supervisor

Position Summary

Ecology Auto Parts Inc. is looking to fill the role of a Telematics Operator as we continue to grow our Safety team. This is a fast-paced role with the opportunity for professional growth. The Telematics Operator is responsible for remotely monitoring our various sites and facilities companywide in order to ensure the safety and security of the company's assets. Our operators utilize various surveillance monitoring software to monitor the cameras, identify potential breaches or unauthorized access, and respond to alerts and emergency situations in a timely manner. The Telematics Operator also plays a role in developing and implementing surveillance protocols and procedures, maintaining accurate records of incidents, and regularly reviewing surveillance camera footage to identify potential risks or vulnerabilities. Strong attention to detail, proficiency in technology and computer skills, and the ability to work in a team environment are essential for success in this position. Flexibility in working hours, including nights, weekends, and holidays, may be required.

Responsibilities

• Monitor surveillance cameras for potential breaches or unauthorized access
• Monitor the company's facilities and assets to ensure their safety and security
• Utilize a variety of surveillance monitoring software to view and control surveillance cameras
• Respond to surveillance alerts and emergency situations in a timely manner
• Maintain accurate and detailed records of all surveillance incidents and actions taken
• Assist with the development and implementation of surveillance protocols and procedures
• Regularly review surveillance camera footage and identify potential risks or vulnerabilities
• Handle Customer Service driver support calls
• Other duties as assigned

Qualifications/Knowledge/Critical Skills

• High school diploma or equivalent
• Strong proficiency in computer and technology skills, including experience with general surveillance monitoring software
• Ability to focus and maintain attention to multiple sites throughout the entirety of a shift
• Excellent communication skills and ability to work well in a team environment
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Familiarity with Windows 11 operating system and multiple monitor setups
• English/Spanish bilingual highly preferred

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Occasional travel may be required

Compensation

The Telematics Operator position offers a competitive hourly rate ranging from $18 to $23, dependent on experience and qualifications. In addition to the financial components, we provide valuable benefits, including medical, dental, and vision insurance, a 401k plan with employer matching, generous paid time off, and life insurance coverage. The final compensation will be contingent upon the candidate's relevant experience, qualifications, and skills, underscoring our commitment to offering a competitive remuneration to attract top talent in the industry.

Schedule

PLEASE NOTE: Exact schedule to be determined before official hire date.Second Shift 4 PM - 12:30 AM PSTThird Shift 12:00 AM - 8:30 AM PST

PLEASE NOTE: This job description is not exhaustive and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ecology Auto Parts Inc. is committed to providing a workplace and culture of respect, diversity, equity, inclusion, and belonging. We are dedicated to ensuring equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Should you have a disability or specific needs requiring accommodation, please inform us.

Thank you for your interest in opportunities with Ecology Auto Parts, Inc. We appreciate the enthusiasm and professionalism demonstrated by individuals seeking to join our team.

Please be advised that Ecology Auto Parts, Inc. does not engage with or entertain solicitations from third-party recruiting firms for our hiring needs. We have a dedicated internal recruitment team managing our talent acquisition process. We kindly request that third-party recruitment firms refrain from submitting candidates for our open positions. Ecology Auto Parts, Inc. will not consider or entertain candidates represented by headhunter agencies for our current requisitions. Our commitment to fair and equitable hiring practices includes working directly with candidates who apply through our official channels. We believe in fostering a transparent and direct relationship with potential team members.

We appreciate your understanding and compliance with this policy. If you are interested in joining Ecology Auto Parts, Inc., please visit our official careers page here: EAP, Inc. | Career Center for a list of our current job opportunities and application instructions.