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Seasonal Remote Inbound Customer Service Jobs in Rhode Island

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Seasonal Remote Inbound Customer Service information

What is the difference between Seasonal Remote Inbound Customer Service vs Seasonal Remote Outbound Customer Service?

AspectSeasonal Remote Inbound Customer ServiceSeasonal Remote Outbound Customer Service
Primary RoleHandling incoming customer inquiries, support, and issue resolutionMaking outgoing calls to promote products, follow up, or gather customer feedback
Work EnvironmentRemote, home-based, with customer service softwareRemote, home-based, with telephony and CRM tools
Required SkillsCommunication, problem-solving, patienceCommunication, persuasion, persistence
Common CertificationsCustomer service certification often preferredCustomer service skills, sales training beneficial

Both roles are seasonal, remote, customer-facing positions, but inbound roles focus on assisting customers with their inquiries, while outbound roles involve proactive outreach. Understanding these differences helps job seekers choose the right seasonal remote customer service position based on their skills and preferences.

What are popular job titles related to Seasonal Remote Inbound Customer Service jobs in Rhode Island?

For Seasonal Remote Inbound Customer Service jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Seasonal Remote Inbound Customer Service jobs in Rhode Island look for?

The top searched job categories for Seasonal Remote Inbound Customer Service jobs in Rhode Island are:

What cities in Rhode Island are hiring for Seasonal Remote Inbound Customer Service jobs?

Cities in Rhode Island with the most Seasonal Remote Inbound Customer Service job openings:

Seasonal Remote Inbound Customer Service jobs near you

Customer Service Rep - Senior

Warwick, RI • Remote

Tailored Management
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Tailored Managementexternal

$20/hr

Contractor

Medical, Dental, Vision

Posted 22 days ago

Job description

Customer Care Advocate

Location: Warwick, RI
Pay Rate: $20.00/hour on W2
Start Date: September 28, 2026
Contract:6+ Month Contract (Potential Extension & Conversion)
Benefits: Weekly Pay | Health, Dental & Vision Insurance Available

Position Overview

MetLife is seeking Customer Care Advocates to join its Global Customer Solutions & Operations (GCSO) team. In this fully remote role, you will provide exceptional inbound customer support by assisting customers with insurance products, claims, billing, enrollments, and policy-related inquiries. The ideal candidate is customer-focused, empathetic, and enjoys solving problems while delivering an outstanding service experience.

Basic Qualifications
  • Minimum 2 years of customer service experience.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule between 8:00 AM 8:00 PM EST, Monday through Friday, including overtime and schedule changes based on business needs.
  • Strong computer, multitasking, and communication skills.
  • Ability to work independently in a remote environment.
Key Responsibilities
  • Handle inbound customer calls and emails regarding insurance products and benefit plans.
  • Research policy information, claims, billing, enrollments, and plan details.
  • Process customer transactions accurately and route complex requests to the appropriate departments.
  • Deliver exceptional customer service through active listening, empathy, and effective communication.
  • Navigate multiple computer systems while documenting customer interactions.
  • Assist customers with Accident, Critical Illness, Hospital Indemnity, Group Accident, and Retiree Dental benefits.
  • Support customer service campaigns and ensure timely follow-up on customer requests.
  • Maintain professionalism while meeting quality, productivity, and customer satisfaction goals.
  • Participate in training and continuous improvement initiatives.
Preferred Qualifications
  • Previous Call Center experience.
  • Insurance or Financial Services experience.
  • Experience with claims, benefits, or policy administration.
  • Some college coursework, trade school, or professional certification.
  • Strong analytical, problem-solving, and keyboarding skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
Ideal Candidate
  • Passionate about helping customers and resolving issues.
  • Strong active listening and interpersonal skills.
  • Comfortable working in a fast-paced, high-volume contact center.
  • Able to multitask across multiple computer systems while maintaining accuracy.
  • Professional, dependable, and committed to delivering an exceptional customer experience.
#TMCA
Tailored Management logo

About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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