Seasonal Onsite It Support Technician Jobs in Waterloo, ON

The Director of IT Governance is responsible for assessing, identifying, establishing, and maintaining IT Governance frameworks, ensuring operational excellence through a comprehensive IT Risk Registry and standardized governance processes across the organization. This role supports the enterprise and leads a team focused on IT process governance, training, documentation management, and compliance with industry standards including COBIT and ITIL. The position provides strategic direction for IT Governance initiatives while ensuring effective management of major incidents, problems, changes, and IT risks. This role is the main contact for internal and external audits, working closely with Internal Audit, Finance, and IT Security & Business Continuity Teams.

Strategic Leadership and Planning

• Participates and provide input in the creation of 1 to 3 year IT strategic plans (Enterprise and Business Unit specific)
• Develop and execute the IT Governance strategy in alignment with MCAP's organizational objectives
• Lead and mentor a team of IT Governance professionals
• Partner with IT Leadership to ensure IT Governance frameworks support business and IT goals
• Promote and apply a risk-aware culture at MCAP
• Demonstrate leadership by embedding accountability, transparency, and evidence-based decision-making
• Liaise with IT Teams to deploy, maintain, and enforce IT Governance processes and procedures
• Manage business unit requests, following standard approval and prioritization processes
• Identify gaps and improvements in support of IT Governance and overall corporate risk management

IT Process & Governance Management

• Lead the establishment and maintenance of IT Governance frameworks aligned with COBIT standards
• Develop and Maintain the IT Risk Registry Framework, establish and ensure consistent use of a risk identification and assessment process, and co-ordinate with staff to operationalize risk monitoring and reporting
• Oversee major incident, problem, and change management processes
• Direct IT policy and procedure development and maintenance
• Lead the internal IT process audit program
• Manage IT risk and control documentation processes

Stakeholder Management

• Build and maintain relationships with senior leadership
• Partner with audit, risk, and compliance teams
• Collaborate with architecture and security teams
• Engage with external auditors and assessors
• Guide IT teams on IT Governance requirements

Audit & Controls Leadership

• Direct IT's internal audit program for process compliance and control effectiveness
• Partner with Internal Audit and Corporate Controls teams to coordinate IT-related audits
• Oversee documentation and evidence collection for SOC1, financial statement, and regulatory audits
• Lead remediation efforts for IT process and control findings
• Ensure IT controls are properly designed, documented, and tested
• Manage IT's quarterly control attestation process
• Drive continuous improvement based on audit observations

Operational Leadership

• Champion the company's Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry
• Recruit and develop the right people that believe in and reflect in their behavior MCAP's Values and culture
• Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP's objectives
• Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner
• Establish and maintain an effective system of communication throughout the business unit.
• Ensure a continuous improvement culture is established and encouraged
• Assist in the definition of Corporate Guiding Principles and Architectural Standards
• Assist with the strategic advancement of IT Methodologies and selection of MCAP's Solution Delivery Toolkit
• Determine, define and support the metrics and measures required to ensure the success of MCAP IT overall
• Work with LOB management to set and manage the Information Technology budget for the Business Unit
• Ensure compliance with standards, procedures, and methodologies and work with auditors to assess same
• Capture, track, and report on IT Measures and Metrics
• Work with Project Budgets and System Budgets up to 1.5M
• Signing Authority (based on authority matrix)