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Seasonal Humana Customer Service Representative Jobs in Indiana

US630

Customer Service Representative

Franklin, IN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

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Seasonal Humana Customer Service Representative information

What is a Seasonal Humana Customer Service Representative?

Seasonal Humana Customer Service Representatives are temporary employees who assist Humana members and customers during peak seasons, such as Medicare open enrollment periods. They handle incoming calls, answer questions about health insurance plans, resolve customer concerns, and provide information on benefits and services. These roles require strong communication skills, customer service experience, and the ability to navigate computer systems. Seasonal representatives play a crucial role in ensuring customers receive timely and accurate support during busy times.

What skills and qualifications are needed to be a Seasonal Humana Customer Service Representative?

To excel as a Seasonal Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, proficiency in Microsoft Office, and experience with call center technology are typically required. Exceptional interpersonal skills, patience, and adaptability help you deliver excellent customer experiences, especially during high-volume periods. These competencies ensure efficient issue resolution and customer satisfaction, which are critical for Humana's service standards.

What challenges do Seasonal Humana Customer Service Representatives face during peak enrollment periods?

Seasonal Humana Customer Service Representatives often experience high call volumes and must efficiently assist customers with a wide range of questions about health insurance plans, enrollment, and coverage details, especially during open enrollment periods. Managing multiple complex inquiries while maintaining accuracy and a positive demeanor can be demanding. However, comprehensive training and supportive team structures help representatives succeed in meeting customer needs and company standards. The fast-paced environment also offers valuable experience in problem-solving and communication, which can be beneficial for future roles within the company.

What is the difference between Seasonal Humana Customer Service Representative vs Part-Time Humana Customer Service Representative?

AspectSeasonal Humana Customer Service RepresentativePart-Time Humana Customer Service Representative
DurationTemporary, seasonal employmentOngoing, part-time position
Work EnvironmentCall centers, remote options during peak seasonsCall centers, remote work possible
CredentialsCustomer service experience, basic health insurance knowledgeCustomer service skills, health insurance familiarity
Employer UsageHired during open enrollment or high-volume periodsYear-round part-time support for members

Seasonal Humana Customer Service Representatives work temporarily during busy periods like open enrollment, focusing on high-volume customer interactions. In contrast, Part-Time Humana Customer Service Representatives have ongoing roles, providing consistent support throughout the year. Both roles require customer service skills and health insurance knowledge but differ mainly in duration and employment stability.

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The most popular types of Humana Customer Service Representative jobs in Indiana are:

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Cities in Indiana with the most Seasonal Humana Customer Service Representative job openings:

Seasonal Humana Customer Service Representative jobs near you

Customer Service Representative (Seasonal)

Balance Claims

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative (CSR) – Seasonal In Office – Indianapolis, IN

Balance Platforms is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for inbound client communication and internal task coordination.

This role is centered around handling inbound phone calls, routing requests, and ensuring all communication is properly captured and directed to the appropriate team members. The CSR plays a key role in keeping workflows organized and ensuring nothing falls through the cracks.

This is a seasonal, in-office role with the potential to transition into a full-time position based on performance and company needs.

What You'll Be Responsible For
  • Answer and manage inbound client phone calls in a professional and efficient manner
  • Triage incoming requests and route them to the appropriate internal teams (Sales, Account Management, Production, or Admin)
  • Create and assign tasks to ensure all client communication is documented and followed up on
  • Provide basic file status updates when appropriate and escalate more complex requests
  • Make outbound calls to clients when additional follow-up is needed to support file progression
  • Support the Admin team by ensuring communication gaps are minimized and follow-ups are initiated when needed
Performance Expectations
  • Maintain consistent responsiveness to inbound calls throughout the day
  • Accurately capture and route client requests with minimal errors or rework
  • Ensure every interaction results in a clear next step (task created, routed, or escalated)
  • Follow established workflows and documentation standards consistently
  • Contribute to keeping projects moving by initiating follow-up calls when needed
Qualifications
  • Strong verbal communication skills and professionalism on the phone
  • High attention to detail and organizational ability
  • Ability to manage multiple conversations and tasks throughout the day
  • Basic computer proficiency (experience with CRM systems such as HubSpot is a plus)
  • Prior customer service or administrative experience preferred but not required

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