Seasonal Customer Service Freight Forwarding Jobs

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Senior Director, Freight Forwarding Finance - Americas is responsible for ensuring the financial health, cash discipline, and profitability oversight of the Freight Forwarding business across the Americas. The role exists to address a critical gap in freight-forwarding-specific financial leadership, providing regional standards, oversight, and escalation while execution remains with country organizations.

KEY ACCOUNTABILITIES

REPORTING & INTERFACES

• Functional reporting: Regional CFO
• Key interfaces: Regional Freight Forwarding Leadership, Country CFOs, Treasury, FP&A, Credit & Risk, Global Finance

KEY OBJECTIVES

• Protect and improve working capital, credit quality, and cash conversion
• Ensure consistent application of financial policies, controls, and standards
• Enable profitable, risk-adjusted growth of the Freight Forwarding business
• Establish profitability transparency by trade lane, customer, and product

CREDIT & WORKING CAPITAL GOVERNANCE

• Own regional oversight of credit policy application and approval discipline
• Ensure credit decisions are supported by financial substance (GP, exposure, risk)
• Establish regional visibility and escalation for AR aging and overdue exposure

CASH MANAGEMENT & BILLING DISCIPLINE

• Enforce consistent and timely billing and cash application practices
• Monitor cash conversion and intervene where performance deteriorates
• Partner with Treasury to align payment terms and exposure management

GOVERNANCE & OVERSIGHT

• Act as regional owner for Freight Forwarding financial policies and controls
• Identify and close control gaps that create financial or reputational risk
• Serve as escalation point for unresolved financial issues

PROFITABILITY, FINANCIAL REPORTING & CONTROLING

• Drive profitability transparency and margin monitoring
• Align revenue recognition, charge code usage, and bad debt provisioning
• Lead regional budgeting and rolling forecasting for Freight Forwarding
• Establish and maintain standardized financial reporting frameworks to ensure accuracy, transparency, and compliance with corporate guidelines
• Design and monitor key performance indicators to measure financial performance and operational efficiency

STRATEGIC & CROSS-FUNCTIONAL SUPPORT

• Finance lead for Freight Forwarding growth initiatives
• Bridge between country organizations, Freight Forwarding leadership, and global finance

QUALIFICATIONS, EXPERIENCE & SKILLS

• Senior business leader with full P&L ownership experience in freight forwarding or logistics, with proven track record operating at the intersection of commercial and financial decision-making
• Experience in capital allocation, investment evaluation, and risk-adjusted growth decisions, with deep understanding of freight forwarding economics, margin drivers, and working capital dynamics
• Demonstrated ability to lead without direct line authority in complex matrix organizations and experience partnering closely with CFO organizations, Treasury, and FP&A to drive outcomes
• Improved AR visibility and reduction in overdue receivables
• Faster billing and improved cash conversion
• Consistent application of credit and financial policies
• Increased confidence in Freight Forwarding financial controls
• ~USD 250m revenue business with strong growth ambitions
• Working-capital-intensive, multi-country environment
• Uneven finance maturity across countries; high execution and risk exposure

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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