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Description

The Wellness Program Coordinator is responsible for providing excellent customer service to members and guests at Cooper Fitness Center. This position works collaboratively with the Wellness Program Director to deliver high-touch, personalized experiences to improve overall health outcomes and member experience. The Wellness Program Coordinator organizes wellness challenges, annual screenings, and educational events while supporting the fitness floor, and service desk. Operational responsibilities are listed but not limited to the items listed below.

The Wellness Program Coordinator supports Cooper Fitness Center's mission to improve the quality and quantity of members' lives by integrating wellness programming.

Hours: Monday through Friday, 40 hrs/wk

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized

Essential Duties and Responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:

Service Desk / Customer Service (15 hrs/week)

Provide exemplary customer service to members, guests, vendors, and fellow teammates.

Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual. 

Responsible for processing point of sale transactions, laundry distribution to members, reserving tennis courts, private Pilates and other classes, locked locker and other locker room issue resolution.

Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication.

Communicate with marketing to compile, stratify and relay member anniversaries on a monthly cadence. 

Have complete knowledge and understanding of all services and products while educating clientele in these areas.

Attend all mandatory staff meetings and service-related events.

Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual. 

Support the mission statement and core values.

Cooper Quest/Wellness Program (up to 10 hrs/week) 

Coordinate all aspects of the Wellness Program in partnership with the Wellness Program Director, including scheduling, assessments, member communications, and reporting.

Report directly to Wellness Program Director and provide weekly feedback on customer experience and areas for improvement within operations. 

Assist in planning and implementing Wellness Program challenges, Myzone initiatives, and seasonal engagement campaigns.

Manage Myzone users, troubleshoot issues, and coordinate Myzone communication with members.

Collaborate with Marketing on communication materials for events and wellness programming.

Accurately report and upload monthly member points through Perkville and report metrics to Wellness Program Coordinator. 

Fitness Floor (up to 15 hrs/week)

Actively circulate fitness floor.

Lead core conditioning classes at appropriate times.

Assist members and guests in operating Power Plate vibration training.

Facilitate member-to-member and member-to-staff introductions

Organize the weight room and surrounding cardiovascular areas. 

Replace weights onto racks.

Clean/sanitize all equipment seats/pads and exercise mats; contact housekeeping if additional cleaning is needed. 

Remove broken/worn equipment items from fitness floor and document appropriately. 

Enforce CFC and weight room policies (i.e. shirts, closed-toed shoes required, kids policies).

Stock supplies and equipment as needed.

Requirements

The ideal Wellness Program Coordinator candidate should possess:

Experience in customer service environment (hotel, spa, fitness, retail) with strong ability to recommend and educate the clientele on programs and services.

Excellent customer service required.

Minimum of two years' coursework towards a bachelor's degree in exercise science, kinesiology or related field required.

Must be able to lift and carry up to 75 pounds.

CPR Certification required or 30 days to complete training upon hire.

What we provide:

A culture focused on improving the quality and quantity of peoples' lives

Competitive pay

Complimentary Cooper Fitness Membership for you and your spouse

401(k) matching

Health benefits

Generous holidays - including your birthday!

Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!

Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives

Quarterly reimbursements available toward the purchase of athletic wear and supplies

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.