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How much do seasonal agent support representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for seasonal agent support representative in Renton, WA is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Seasonal Agent Support Representative, and why are they important?

To thrive as a Seasonal Agent Support Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Excellent communication, adaptability, and problem-solving abilities help you excel in fast-paced, high-volume environments. These skills ensure efficient support for agents, leading to improved customer satisfaction and smooth business operations during peak seasons.

What are Seasonal Agent Support Representatives?

Seasonal Agent Support Representatives are customer service professionals hired on a temporary basis, typically during peak seasons, to assist agents in handling increased workloads. Their main responsibilities include answering inquiries, resolving issues, processing orders, and providing general support to ensure smooth operations. They work closely with agents and customers to deliver efficient and positive service experiences during busy periods, such as holidays or sales events. These roles are ideal for individuals seeking short-term employment and offer valuable experience in customer support environments.

What are some common challenges faced by Seasonal Agent Support Representatives, and how can they be managed?

Seasonal Agent Support Representatives often face challenges such as quickly learning company systems, adapting to fluctuating call volumes, and managing frequent policy updates during peak seasons. To manage these, it’s helpful to prioritize effective communication with your team, proactively seek clarification when needed, and utilize available training resources. Maintaining flexibility and a positive attitude will help you adapt smoothly and provide excellent support to agents, even during the busiest periods.
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Seasonal Agent Support Representative jobs near you
Player Support Producer II

Player Support Producer II

AgreeYa Solutions

Mercer Island, WA • On-site

Other

Posted 29 days ago

Job description

Job Summary:

Objective:
As a Player Support Producer, you will be the bridge between Player Support (PS) and client, ensuring that player experiences are seamless, effective, and impactful. By acting as the voice of the player, you'll collaborate with cross-functional teams across Operations, Product, Technology, and Publishing to shape product design, manage projects, and resolve live incidents. Your role is pivotal in driving PS initiatives, optimizing processes, and ensuring our products deliver the best player experiences.
Responsibilities
Represent Player Support (PS) to internal teams, acting as a trusted consultant on the player impact of their work based on historical data and expertise.
Participate in early product design discussions to anticipate and mitigate player pain points, driving improvements in schedules, costs, and outcomes.
Proactively collaborate with Product Operations and PS Initiative teams to identify optimization opportunities, resolve inefficiencies, and enhance product and team outcomes.
Act as the product owner for key focus areas, setting priorities and strategic objectives for projects.
Manage projects, allocate resources, and oversee scope changes to ensure timely delivery of objectives.
Escalate live incidents or degraded services to appropriate teams and coordinate the resolution process.
Serve as the subject matter expert for assigned projects or initiatives, ensuring alignment with PS goals and providing strategic input on tools and resources.
Provide data analysis and reporting to Product teams and PS initiatives to inform decisions and improvements.

Required Qualifications
Education:
Bachelor's degree or equivalent work experience (technical, business, or social sciences background is a plus).
Experience:
Minimum 5 years of professional experience.
Strong background in the Player Support space.
3+ years in a Project Management, Product Management, or Production role.
Experience working with engineering teams directly.
Proven track record of shipping or managing customer service for multiple games/software products, ideally in a gaming environment.
Skills and Certifications:
Agile and project/product management certifications are a plus (e.g., CSPO, CSM, PMP).
Technical product management certifications are desired.
Experience working in Agile teams and frameworks.
Familiarity with supporting game teams or managing agent operations.
Key Competencies
Strong problem-solving skills with the ability to analyze player-impacting issues and propose data-driven solutions.
Exceptional communication and stakeholder management skills to build trust and alignment across teams.
Passion for player experience and deep understanding of its significance in product development.
Ability to work independently and as part of cross-functional teams in a fast-paced environment.

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