Customer Support Representative
$15.75 - $21.50/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
$15.75 - $21.50/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
$15.75 - $21.50/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Austin, TX · On-site
$15.50 - $21.25/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
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Austin, TX · On-site
$15.50 - $21.25/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Austin, TX · On-site
$15.50 - $21.25/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Quick apply
Austin, TX · On-site
$15.50 - $21.25/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Beaumont, TX · On-site
$13.75 - $18.75/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Quick apply
Beaumont, TX · On-site
$13.75 - $18.75/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Beaumont, TX · On-site
$13.75 - $18.75/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Quick apply
Beaumont, TX · On-site
$13.75 - $18.75/hr
This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer ...
Coppell, TX · On-site
$15 - $17/hr
Company Description HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national ... scripts, codes are incorrect, etc. Preferred: Techs with a background in retail or mail order ...
Coppell, TX · On-site
$15 - $17/hr
Company Description HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national ... scripts, codes are incorrect, etc. Preferred: Techs with a background in retail or mail order ...
Dallas, TX · On-site +1
$19 - $25.75/hr
Support the success of Southern Scripts and our clients through the development, presentation, and ... care. * The ability to balance compassion, integrity, discretion, and sound judgement, with a ...
Dallas, TX · On-site +1
$19 - $25.75/hr
Support the success of Southern Scripts and our clients through the development, presentation, and ... care. * The ability to balance compassion, integrity, discretion, and sound judgement, with a ...
$97K - $115K/yr
Company Description First IT Solutions Relevant Experience (Yrs): 12 + years of related work experience with 6+ years Project Management or related experience in a healthcare/specialty pharmacy ...
$97K - $115K/yr
Company Description First IT Solutions Relevant Experience (Yrs): 12 + years of related work experience with 6+ years Project Management or related experience in a healthcare/specialty pharmacy ...
Be Seen First
Houston, TX · On-site
$50 - $60/hr
Scripts Rx was established with a mission to change the way doctors, patients, and drug ... Counsel patients on treatment plans, interacting with prescribers and healthcare providers as ...
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Be Seen First
Houston, TX · On-site
$50 - $60/hr
Scripts Rx was established with a mission to change the way doctors, patients, and drug ... Counsel patients on treatment plans, interacting with prescribers and healthcare providers as ...
$15 - $20/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $15 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
$15 - $20/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $15 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
$15 - $20/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $15 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
Quick apply
$15 - $20/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $15 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
Overview The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
Overview The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
San Antonio, TX · On-site
$17.50/hr
Overview The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
San Antonio, TX · On-site
$17.50/hr
Overview The Healthcare Advocate serves as the frontline of Carenet's member and patient experience ... Follow approved scripts, workflows, and escalation procedures * Document member or patient ...
$14 - $15/hr
... script to determine which services the people might benefit from and refer them to health coaches ... are experience highly preferred Computer skills: general typing, data entry. Will be using ...
$14 - $15/hr
... script to determine which services the people might benefit from and refer them to health coaches ... are experience highly preferred Computer skills: general typing, data entry. Will be using ...
Jacksonville, TX · On-site
$16 - $17/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $16 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
Jacksonville, TX · On-site
$16 - $17/hr
Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule * Pay: $16 ... Comfortable using scripts and addressing patient objections * Team player with a positive attitude ...
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
San Antonio, TX · On-site
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
San Antonio, TX · On-site
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
San Antonio, TX · On-site
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
San Antonio, TX · On-site
$15.75 - $20.75/hr
* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answers and screens incoming calls, with appropriate ...
$95K - $99.8K
2% of jobs
$99.8K - $104.5K
2% of jobs
$104.5K - $109.3K
14% of jobs
$109.3K - $114K
4% of jobs
$116.8K is the 25th percentile. Wages below this are outliers.
$114K - $118.7K
5% of jobs
$118.7K - $123.5K
13% of jobs
The median wage is $126.1K / yr.
$123.5K - $128.2K
19% of jobs
$128.2K - $133K
14% of jobs
$135.3K is the 75th percentile. Wages above this are outliers.
$133K - $137.7K
6% of jobs
$137.7K - $142.5K
9% of jobs
$142.5K - $147.2K
13% of jobs
$95K
$126.3K
$147.2K
| Aspect | Script Care | Medical Scribe |
|---|---|---|
| Credentials | Typically requires medical terminology knowledge, certification not always mandatory | Often requires certification or training in medical documentation |
| Work Environment | Works alongside healthcare providers, often in clinics or hospitals | Works directly with physicians, usually in clinical or hospital settings |
| Employer & Industry | Hospitals, clinics, healthcare organizations | Hospitals, outpatient clinics, healthcare systems |
| Primary Role | Assists with documentation, ensuring accurate medical records | Transcribes and documents physician-patient interactions in real-time |
Both Script Care specialists and Medical Scribes work closely with healthcare providers to ensure accurate medical documentation. While Script Care roles focus on assisting with documentation and may require medical terminology knowledge, Medical Scribes typically transcribe physician-patient interactions directly, often requiring certification. Both roles are vital in healthcare settings, improving efficiency and record accuracy.
PURPOSE OF THE ROLE
The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.
KEY TASKS AND RESPONSIBILTIES
• Work with Customer Support Manager to set goals and objectives
• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Enter data accurately and timely into industry software
• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence
• Ensure that customer service performance standards and guarantees are met
• Utilize various company databases to access member information
• Abide by all rules, regulations and policies set forth by SCL
• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
QUALIFICATIONS
• High school diploma or equivalent; college degree preferred
• Customer service and inbound call center experience required
• Pharmacy Technician certification helpful
PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES
• Proficient in Microsoft Office suite and industry related software programs
• Proven ability to build relationships; must be service oriented
• Excellent verbal and written communication skills, internally and externally
• Pharmacy and/or Healthcare experience preferred, especially in a call center setting
• Demonstrated ability to analyze situations and resolve issues in a timely manner
• Able to work independently and collaboratively with other SCL personnel
• Bilingual in Spanish/English advantageous
• Must be able to work flexible hours pursuant with industry demand
• High attention to detail and able to work in a fast-paced environment
IN-OFFICE POSITION
Mon-Fri 9AM - 6PM with an occasional Saturday.
Sourced by ZipRecruiter
Pharmaceutical and medicine manufacturing
51 - 200 Employees
Beaumont, TX, US
1986