Scratch Jobs in Michigan (NOW HIRING)

RESTAURANT MANAGER - SCRATCH FOOD & BREWERY

Location: Northville, MI

Compensation: $55,000 - $60,000 annually

Employment Type: Full-Time

POSITION SUMMARY

The Restaurant Manager is responsible for the overall front-of-house operations. Their main objective is to ensure exceptional guest experiences, lead and develop the service team, drive sales performance, and maintain the highest standards of hospitality while ensuring compliance with all safety and operational regulations.

PRIMARY ACCOUNTABILITIES

• Oversee all front-of-house operations including dining room, bar, host stand, and guest services
• Supervise, coach, and develop front-of-house employees including servers, bartenders, hosts, and bussers
• Ensure consistent execution of service standards and guest satisfaction during all shifts
• Recruit, hire, train, and onboard new front-of-house team members
• Create and manage staff schedules to ensure proper coverage while controlling labor costs
• Monitor and manage inventory levels for bar, beverages, and front-of-house supplies
• Work with the kitchen manager and leadership team to coordinate service flow and menu execution
• Handle guest concerns and complaints with professionalism, empathy, and immediate resolution
• Ensure compliance with all health, safety, alcohol service, and sanitation regulations
• Maintain cleanliness and organization of all front-of-house areas
• Process daily sales reports, cash handling, and end-of-shift reconciliation
• Coordinate private dining events, large parties, and special occasions
• Drive sales through strategic upselling, promotional execution, and guest engagement
• Conduct pre-shift meetings to align team on daily specials, reservations, and service priorities
• Monitor labor costs and implement strategies to optimize productivity
• Maintain weekly and monthly sales and labor cost reports
• Perform opening and closing duties as assigned
• Perform all duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES

Education/Certifications:

• High school diploma or equivalent preferred
• An associate degree in hospitality related field or equivalent is preferred
• A valid driver's license is required
• NRA ServSafe Food and Alcohol certifications preferred
• TIPS or comparable alcohol service certification preferred

Experience:

• 2+ years previous restaurant management experience in casual dining or polished casual environment preferred
• Experience in high-volume restaurant operations preferred
• Craft beer or brewery restaurant experience a plus

Skills/Competencies:

• Superior people management skills, communication and listening skills required
• Must be self-motivated and detail oriented
• Have a passion for the brand and for teaching others
• Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required
• Ability to effectively communicate with others (e.g., with Team Members, Guests, Vendors, etc.) required
• Demonstrated time management and organizational skills required
• Superior listening skills and guest service orientation required
• Must be flexible and adaptable to change
• Required to work a flexible schedule including days, nights, weekends and holidays
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred
• Strong knowledge of beer, wine, and spirits with ability to make recommendations to guests
• Proficiency with POS systems and restaurant management software
• Ability to build relationships with guests and create a welcoming atmosphere
• Strong problem-solving skills and ability to remain calm under pressure
• Flexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needs

PHYSICAL REQUIREMENTS

When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WHAT WE OFFER

• Competitive salary of $55,000 - $60,000 based on experience
• Performance-based bonus opportunities
• Comprehensive benefits package
• Career advancement opportunities within a growing restaurant group
• Dynamic, team-oriented work environment
• Training and professional development

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