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Clinical Applications Specialist- Great Lakes/Ohio Valley Region (OH, WV, PA, KY, IN and MI)

ScottCare Cardiovascular Solutions is a market leader in cardiac rehabilitation telemetry and cardiac rhythm device management. Our mission is to facilitate improved patient care and clinical outcomes while reducing the overall cost of healthcare.

Based in Cleveland, Ohio, ScottCare is a division of Marmon Holdings, Inc.  Marmon Holdings, a Berkshire Hathaway company, comprises 11 industry groups, 30,000 team members, and more than 120 autonomous businesses with a total annual revenue of $10 billion.

Come join a team where People make the difference! As a part of Marmon Holdings, Inc and ScottCare, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Job Scope

The  Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams, ensuring seamless onboarding, effective system set-up, optimal product usage, and confident day-to-day use of ScottCare solutions.

This role is a hands‑on blend of fieldwork, technical execution, and customer engagement—partnering closely with sales, service, and technical teams to deliver reliable, compliant systems and a high‑quality customer experience.

If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.

Key Responsibilities

System Installation and Configuration

• Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics
• Provide comprehensive training for clinical end-users to ensure confidence and competence in product use.
• Pre-Staging, configuring, and validating products for installations and ensuring clinical readiness in live environments
• Partnering with hospital i.t teams to coordinate and ensure network and clinical readiness for product installation

Clinical Training and Customer Enablement 

• Provide structured training for all users on all levels on effective product use
• Adjust training content for site-specific needs, clinical, technical, or administrative users
• Reinforce proper and optimal product usage for clinical users based on clinical needs

Support & Troubleshoot

• Offer remote and in-person technical support, addressing equipment or operational issues with urgency and professionalism.
• Perform basic system repairs, educate customers on proper use and maintenance.
• Provide post-installation support remotely and on-site

Ongoing Support & Cross-Functional Collaboration

• Collaborate and support Sales, Customer Service, Engineering, QA/RA, and Product teams to:

• • Support complex installs and upgrades
  • Offer technical and clinical insight during pre-sales calls or product demonstrations
  • Identify product, workflow, or install standard improvements
  • Contribute feedback from the field.
  • Proactively communicate installation status, updates, and resolutions to customers.
  • Document and escalate complaints in compliance with FDA regulatory guidelines. Contribute to training program development and product improvement initiatives.
  • Support service projects, including software updates, tower installations, and customizations, when not in the field. 

Qualifications

Education: Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science

Experience:

• 2+ years in Field Technical Support or Sales
• 2+ years in Cardiac Rhythm Management (clinical or technical)
• Demonstrated track record of clinical support or sales success

Key Competencies

• Clinical Expertise – Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
• Customer Centricity- Committed to providing a positive customer experience from install to post-support.
• Technical Proficiency- Comfort with medical software, device troubleshooting and Microsoft Office Suite
• Communication- Excellent verbal and written communication skills tailored to various audiences.
• Problem Solving- Ability to assess issues quickly and propose effective, sustainable solutions.
• Adaptability- Thrives in a fast-paced, evolving work environment with shifting priorities.
• Team Collaboration- Works cross-functionally with sales, service, and engineering teams.
• Independence- Highly self-directed with excellent time management and accountability.

Work Environment & Travel

Primary Coverage Area: (OH, WV, PA, KY, IN and MI)

Must be open to extensive overnight travel (75-80%)

Work settings include hospital/clinical environments and remote support from the home office

What We Offer

• A comprehensive Total benefits package including Medical, dental, FSA, HSA, 401 K match and a host of voluntary and company paid benefits.
• The Opportunity to work at the intersection of clinical care and innovation
• A supportive, collaborative team with growth opportunities
• A Meaningful travel supporting health systems across North America