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Scm Production Support Analyst Jobs (NOW HIRING)

rxbenefits

Production Support Analyst

Birmingham, AL · On-site

Production Support Analyst: The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund ...

ECLARO

Production Support Analyst

Charlotte, NC · On-site

ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...

Uzurv

Production Support Analyst

Richmond, VA

As a Production Support Analyst, you will provide operational and technical support for critical business applications. You will serve as a key liaison between business users, development teams ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that ...

mThree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

Talan

Application Production Support Analyst

New York, NY · Hybrid

$13K/mo

Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution. * Monitor applications, perform troubleshooting, log analysis, and log ...

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Scm Production Support Analyst information

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How much do scm production support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for scm production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

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For Scm Production Support Analyst jobs, the most frequently searched job titles are:

Production Support Analyst

Birmingham, AL • On-site

rxbenefits
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about rxbenefitsexternal

Full-time

Re-posted 20 days ago

Job description

Production Support Analyst:


Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.

Primary Duties & Responsibilities:

  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:

  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus



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