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Sass Customer Service Manager Jobs (NOW HIRING)

CUSTOMER SERVICE MANAGER Morgantown, WV $75,000- $90,000 Our client is seeking an experienced Customer Service Manager to lead the day-to-day operations of the customer service department and ensure ...

New

CUSTOMER SERVICE MANAGER Morgantown, WV $75,000- $90,000 Our client is seeking an experienced Customer Service Manager to lead the day-to-day operations of the customer service department and ensure ...

New

Customer Service Manager

Parker, CO ยท On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

Wooster, OH ยท On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Cedar Hill, TX ยท On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New

Customer Service Manager

Morgantown, WV ยท On-site

$75K - $85K/yr

Customer Service Manager Salary: $75,000-$85,000 Location: Morgantown, WV Why This Opportunity Stands Out: โ€ข Lead and influence the customer experience strategy across a growing organization โ€ข ...

Customer Service Manager

Waterville, ME ยท On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Hyannis, MA ยท On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Palatine, IL ยท On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Manhattan, KS ยท On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

Waterville, ME ยท On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

Lawrenceville, NJ ยท On-site

$15.90 - $16.90/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

Sandusky, OH ยท On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

La Mirada, CA ยท On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Customer Service Manager

La Mirada, CA ยท On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Customer Service Manager

Modesto, CA ยท On-site

$78K - $85K/yr

Customer Service Manager Transdev is looking for a Customer Service Manager in Modesto, CA to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

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Sass Customer Service Manager information

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$58K

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How much do sass customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for sass customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Sass Customer Service Manager jobs?

For Sass Customer Service Manager jobs, the most frequently searched job titles are:

CUSTOMER SERVICE MANAGER

Morgantown, WV โ€ข On-site

Other

Posted 3 days ago

New


Job description

CUSTOMER SERVICE MANAGER
Morgantown, WV
$75,000- $90,000

Our client is seeking an experienced Customer Service Manager to lead the day-to-day operations of the customer service department and ensure a high level of service for both internal and external customers.

This position will oversee and support a team of Customer Service Representatives while serving as a key liaison between customers, Sales, Operations, and other internal departments. The ideal candidate is a strong people leader who is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced manufacturing environment.

OVERVIEW OF THE CUSTOMER SERVICE MANAGER ROLE:

  • Lead and manage the daily workflow and priorities of the Customer Service department.
  • Supervise, coach, and develop Customer Service Representatives to achieve department and company goals.
  • Establish, monitor, and track customer service goals and performance metrics.
  • Handle escalated customer inquiries, concerns, and complaints, ensuring timely and effective resolution.
  • Oversee customer requests related to orders, quotes, invoices, billing, payments, pricing, and company policies.
  • Serve as a primary liaison between customers and internal departments, including Sales, Operations, and Accounting.
  • Review and help resolve order issues, pricing discrepancies, billing concerns, and other customer-related matters.
  • Monitor customer accounts to ensure information, orders, and transactions are accurate and up to date.
  • Gather and utilize customer feedback to identify opportunities to improve service and processes.
  • Identify and implement process improvements that enhance efficiency and the overall customer experience.
  • Ensure customer inquiries and transactions are properly documented and followed through to completion.
  • Prepare and analyze customer service reports and performance metrics.
  • Assist with training and onboarding of customer service team members.
  • Promote a professional, collaborative, and customer-focused environment.
  • Ensure department activities are aligned with company policies, procedures, and objectives.

PREFERRED QUALIFICATIONS FOR THE CUSTOMER SERVICE MANAGER:

  • Bachelor's degree preferred; equivalent experience will be considered.
  • 3+ years of customer service experience, preferably within a manufacturing, industrial, or technical environment.
  • Previous customer service management or supervisory experience strongly preferred.
  • Strong leadership and team-building skills.
  • Excellent verbal and written communication skills.
  • Strong problem-solving, decision-making, and analytical abilities.
  • Highly organized and detail-oriented with the ability to manage multiple priorities.
  • Strong customer-service mindset with a commitment to customer satisfaction.
  • Proficiency with Microsoft Office, particularly Excel and Word.
  • Ability to work effectively with Sales, Operations, Accounting, and other internal teams.