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Director - Infrastructure, SAP Basis & Cloud Operations Strategy
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transfer.
Job Summary
We are seeking a senior Director-level Infrastructure leader with deep expertise in SAP Basis and Cloud Operations, who will shape the strategic direction of service delivery, operational excellence, and customer experience across our customer environments. This role focuses on defining, governing, and evolving the operating model for SAP and cloud services, while acting as a trusted executive advisor to customers/Customer facing unit and internal leadership teams.
The individual will bridge technology, delivery, and customer business outcomes, ensuring infrastructure services are aligned to long term transformation goals.
Key Responsibilities:
Executive Customer Strategy & Advisory -

• Serve as a senior strategic advisor to stakeholders within SAP NS2 and customer-facing unit
• Lead executive governance discussions on service health, transformation, and roadmap alignment
• Build and sustain long-term strategic partnerships with key customers

Service Strategy & Operating Model Design -

• Define and evolve the end-to-end service delivery and operations model
• Establish frameworks for service quality, reliability, and experience measurement
• Ensure alignment between:
• Customer expectations
• Delivery organization capability
• Infrastructure and platform strategy
• Drive standardization, scalability, and governance across SAP and cloud operations

Service Transformation & Continuous Improvement

• Own the service transformation agenda across accounts
• Define and track strategic service KPIs and experience metrics
• Drive enterprise-wide continuous improvement and maturity initiatives
• Lead initiatives in:
• Automation strategy
• Operational simplification
• Standardized service delivery models
• Eliminate systemic inefficiencies through structural and architectural improvements

Customer Insight & Organizational Influence

• Act as the voice of the customer at the executive and leadership level
• Capture and synthesize customer sentiment into strategic operational direction
• Influence internal leadership, delivery, and engineering teams on priority setting and investment decisions
• Ensure customer experience insights directly shape service roadmap and engineering focus

Leadership & Cross-Functional Influence

• Provide thought leadership across infrastructure, SAP, and cloud operations domains
• Mentor senior delivery and technical leaders on service strategy and customer engagement
• Partner with:
• Delivery leadership
• Engineering / architecture teams
• Account executives and customer success teams
• Drive alignment across global delivery organizations

Required Skills & Experience

• 15+ years of experience in enterprise infrastructure, SAP Basis, or cloud operations leadership
• Strong expertise in SAP ecosystems and enterprise-grade cloud platforms (AWS / Azure / GCP)
• Proven experience in customer-facing executive roles (CIO-level engagement preferred)
• Strong background in service strategy, IT governance, or infrastructure architecture
• Deep understanding of enterprise operating models and IT service management frameworks
• Exceptional ability to connect technology strategy with business outcomes
• Strong influence, communication, and stakeholder management skills at executive level
• Must be able to travel up to 40% of the time

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 176300-374200USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
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Requisition ID: 452199 | Work Area: Software-Development Operations | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 452199
Posted Date: May 20, 2026
Work Area: Software-Development Operations
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 40%
Location: