Sap Order Entry Jobs in Georgia (NOW HIRING)

Duluth, GA
Contract Duration: 12-36 months
Rate: Negotiable
Responsbilities:

• Excellent employment opportunity for a Customer Care Rep in the Duluth, GA area.
• Start date is not flexible.
• HYBRID schedule (T- TH)- candidates need to be comfortable with that. NO REMOTE
• Shift - Monday - Friday (closed weekends)
• Training: 6 weeks -100% in the office
• Follows all company and department policies as documented. Including working a rotating shift as assigned from one of the scheduled times below: 7:45AM may change to 8:00AM), 8:30AM, and 900AM. 1 hour lunch, Monday-Friday
• The shift bid will be based on performance and attendance during the training.
• Please do not submit anyone that is not able to work rotating shifts.
• There will be a weekly call quality review call.
• Retention Bonus (USD)$250 @ 45 days (successful completion of new hire training) and (USD)$ 250 @90 days
• office will be moved to Johns Creek, Ga in summer 2026
• As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs.
• The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience.
• The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution.
• The channels of service one may be handling include phone, email, and/or self-service.
• The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
• Within the company AH Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort.
• Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.
• Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with the Company AH Standards.
• Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of the Company AH.
• Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.
• Acquire and maintain understanding of processes, procedures, and the systems used for support.
• Document each interaction information on each interaction, so the information can be shared throughout the Company AH Communicates day-to-day work status updates within the team.
• Works cooperatively to find common ground across a diverse team to achieve mutual and independent goals.

Experience:

• High School Diploma is required
• Bachelor's degree from an accredited institution is preferred.
• Basic level of job-related knowledge and department goals and strategies
• Demonstrates strong competence in maneuvering the Company's customer platform and systems.
• Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care.
• Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care.
• Adapts existing processes to current method of task completion and may make recommendations; identifies opportunities for improving one's work environment
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to work in a close team environment.
• Must be able to work within a number of software applications including Microsoft, call center, and custom programs
• Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.
• Animal/Veterinary experience is a plus.
• Customer experience focus
• Ability to learn and comprehend abstract, complex, and technical information.
• Salesforce/SAP is a plus.