Salesforce Support Jobs in Texas (NOW HIRING)

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Job Description
The Senior Database Management Lead is responsible for the administration, maintenance, and optimization of The TSTC Foundation's constituent relationship management (CRM) database and related advancement systems. This role supports advancement operations and fundraising functions by ensuring data integrity, maintaining system reliability, developing reporting and analytics, and supporting effective use of donor and advancement data across the Foundation.
Working collaboratively with advancement leadership, development staff, and Foundation stakeholders, the Senior Database Management Lead manages database processes, supports user training and adoption, develops reports and insights, and helps align system functionality with fundraising, stewardship, and advancement operations priorities. The role also supports data governance, process consistency, and continuous improvement efforts that strengthen donor data management and operational effectiveness.
The Senior Database Management Lead serves as the Foundation's lead operational resource for CRM administration, donor data management, advancement reporting, and database support. Through strong analytical capability, systems administration, user support, and collaboration, this role contributes to effective fundraising operations, reliable advancement reporting, and the strategic use of donor and constituent data.
Anticipated salary range is $62-63k annually, based upon background, education and experience. Additionally, full state benefits and health insurance paid at 100% are available for this position.
Essential Functions
The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Salesforce for Nonprofits Database Administration
Administers, maintains, and supports The TSTC Foundation's Salesforce for NonProfits, Marketing Cloud, (within Salesforce), Omatic, GoFundMe Pro, and Awarded (scholarships) platforms and related board of directors or donor management systems. Oversees database setup, user support, data maintenance, and routine system administration activities to ensure data integrity, usability, reliability, and alignment with Foundation operations and fundraising needs.
Data Integrity & Database Maintenance
Maintains the accuracy, consistency, security, and integrity of donor and constituent records through data entry standards, routine audits, data hygiene practices, record updates, imports, exports, and ongoing maintenance activities. Supports backup processes, record quality controls, and database procedures which promote reliable advancement data, donor confidentiality, and reporting.
Donor Data Analysis & Advancement Reporting
Develops and maintains reports, dashboards, and data summaries related to donor activity, fundraising performance, engagement trends, campaign progress, and advancement operations. Analyzes donor and advancement data to identify patterns, support segmentation and prospecting efforts, and provide insights that inform fundraising strategy, stewardship, and leadership decision-making.
Salesforce Support, Training & User Adoption
Provides day-to-day Salesforce support for the TSTC Foundation users, including troubleshooting issues, responding to questions, maintaining user documentation, and supporting system adoption. Develops and delivers training, guidance, and user resources to promote consistent and effective use of advancement systems and donor data tools.
Process Improvement & System Optimization
Identifies opportunities to improve Salesforce database processes, reporting workflows, user experience, and advancement operations through system enhancements, process refinements, and improved data practices. Recommends and supports implementation of user-focused improvements that strengthen system effectiveness and alignment with development goals.
Cross-Functional Collaboration & Foundation Support
Collaborates with Advancement Operations, Development Officers, and Foundation leadership to support fundraising operations, reporting needs, events, campaigns, and institutional priorities. Participates in Foundation activities and works across functions to ensure advancement systems and donor data processes support organizational goals and operational consistency.
Education & Experience
Required Qualifications
Associate's degree in business, information systems, data management, analytics, communications, advancement operations, or a related field.
Three years of experience in database management, Salesforce for Nonprofits administration, advancement operations, information systems, business systems, or related operational support functions.
Experience developing reports, dashboards, or data summaries used to support operational planning, fundraising, or leadership reporting.
Experience maintaining data integrity, managing records, and supporting user adoption of business systems or database platforms.
Strong written and verbal communication skills and the ability to convey system, reporting, or data-related information clearly to diverse users and stakeholders.
Preferred Qualifications
Bachelor's degree in business, information systems, data management, analytics, communications, advancement operations, or a related field.
Four years of experience in database management, Salesforce for Nonprofits administration, advancement operations, information systems, business systems, or related operational support functions.
Experience supporting fundraising, donor relations, advancement services, nonprofit operations, or higher education development functions.
Experience with donor databases, (Salesforce, Raiser's Edge, etc.) reporting, fundraising analytics, or advancement data processes.
Experience developing training resources or supporting end-user training for Salesforce and/or CRM platforms.
Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.
Skills & Abilities
Ability to administer and maintain Salesforce for Nonprofits and other Foundation database systems in support of advancement operations and fundraising activities.
Ability to maintain data accuracy, integrity, and confidentiality across donor, constituent, and advancement records.
Ability to develop reports, dashboards, and data summaries which support fundraising, stewardship, and leadership decision-making.
Ability to analyze donor and advancement data, identify trends, and translate findings into actionable insights and recommendations.
Ability to provide end-user support, training, and guidance for database systems, reporting tools, and advancement processes.
Ability to manage multiple priorities, projects, and reporting needs in a fast-paced environment.
Ability to communicate clearly and effectively in written and oral formats with technical and non-technical stakeholders.
Core Competencies
Database Administration & Data Stewardship
Maintains strong oversight of Salesforce for Nonprofits operations, donor records, and advancement data practices to ensure information is accurate, secure, reliable, and aligned with fundraising and Foundation needs.
Analytical Thinking
Applies critical thinking and analytical skills to interpret donor and advancement data, identify trends, evaluate reporting needs, and support informed decision-making across fundraising and advancement operations.
Problem Solving
Identifies data, reporting, and system-related issues and develops practical solutions that improve database performance, reporting accuracy, user adoption, and operational effectiveness.
Collaboration & Customer Support
Works collaboratively with Advancement Operations staff, Foundation leadership, and internal stakeholders to support database use, reporting needs, and fundraising operations. Provides responsive service, guidance, and support to users of advancement systems and donor data tools.
Organization & Attention to Detail
Maintains strong organization and attention to detail across reporting, record maintenance, training materials, system support, and database administration responsibilities. Ensures work is completed accurately, timely, and in alignment with established standards.
Professionalism & Confidentiality
Demonstrates professionalism, discretion, and integrity in handling proprietary donor, constituent, and Foundation business information. Maintains confidentiality and ethical stewardship of sensitive donor data and records.
Extra Duties Statement
This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.
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This position may be considered for telework options based on eligibility under TSTC's Telework Policy aligned with State of Texas requirements.
Must be reachable during business hours through standard communication channels as required by the role.
Some duties may require work outside standard business hours during fundraising campaigns, events, reporting deadlines, database projects, or Foundation operational needs.
Full-time, FLSA-exempt position.
Periodic in-state travel to campuses, Foundation events, or meetings beyond the employee's designated or nearest base campus may be required based on business needs and will comply with TSTC and State of Texas requirements.
Position requires sustained attention to donor, constituent, advancement, and reporting information, including data requiring accuracy, confidentiality, and appropriate handling.
TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.
The role may require movement across campus, participation in meetings, and engagement with Foundation staff, donors, and institutional stakeholders to support organizational goals. Work is primarily performed in an office or professional environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the role.
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.