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Salesforce Support Administrator Jobs (NOW HIRING)

Sembi

Salesforce Administrator

Austin, TX · On-site +1

This role supports sales, marketing and customer operations through system configuration, reporting, process improvement, user support and data stewardship. The position will also grow to support ...

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases. Regards Varma 732-338-7524

Foundation Software

Senior Salesforce Administrator The Senior Salesforce Administrator plays a key role on our Salesforce team, helping design, build, and support solutions used across Foundation Software. We're ...

Batteries Plus

Salesforce Administrator

Hartland, WI · On-site

The Salesforce Administrator is responsible for the day-to-day management, configuration, support, and continuous improvement of the Salesforce CRM platform. This role works closely with Commercial ...

Batteries Plus

Salesforce Administrator

Hartland, WI · On-site

The Salesforce Administrator is responsible for the day-to-day management, configuration, support, and continuous improvement of the Salesforce CRM platform. This role works closely with Commercial ...

Batteries Plus

Salesforce Administrator

Hartland, WI · On-site

The Salesforce Administrator is responsible for the day-to-day management, configuration, support, and continuous improvement of the Salesforce CRM platform. This role works closely with Commercial ...

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Salesforce Support Administrator information

See salary details

$40.5K

$98.9K

$155K

How much do salesforce support administrator jobs pay per year?

As of Sep 10, 2026, the average yearly pay for salesforce support administrator in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Support Administrator?

Salesforce Support Administrators are professionals responsible for managing and maintaining an organization's Salesforce platform. They handle user account management, troubleshoot issues, configure system settings, and provide technical support to end-users. Their role also includes training staff, implementing system updates, and ensuring data integrity and security within Salesforce. By performing these tasks, they help organizations maximize the value of their Salesforce investment and maintain efficient business processes.

How does a Salesforce Support Administrator typically collaborate with other departments to resolve user issues?

A Salesforce Support Administrator regularly works with teams such as Sales, Marketing, and IT to resolve user issues and ensure the platform supports business processes. Collaboration often involves gathering input from end-users, understanding their workflows, and coordinating with technical teams to implement solutions or troubleshoot problems. This cross-departmental communication helps ensure that system updates or changes align with organizational needs and user expectations. Regular meetings, ticketing systems, and clear documentation are key tools used in these collaborative efforts.

What are the key skills and qualifications needed to thrive as a Salesforce Support Administrator, and why are they important?

To thrive as a Salesforce Support Administrator, you need a solid understanding of Salesforce platform administration, troubleshooting, and user management, typically supported by a Salesforce Administrator certification. Familiarity with tools like Salesforce Service Cloud, permission sets, and data management utilities is essential. Strong problem-solving abilities, communication skills, and patience help you effectively address user issues and collaborate with teams. These skills are vital to ensure system reliability, optimize user experience, and maintain efficient business operations.

What is the difference between Salesforce Support Administrator vs Salesforce Administrator?

AspectSalesforce Support AdministratorSalesforce Administrator
CertificationsSalesforce Certified Support AdministratorSalesforce Certified Administrator
Primary FocusSupporting users, troubleshooting issues, maintaining support casesConfiguring, customizing, and managing Salesforce platform
Work EnvironmentHelp desk, support teams, end-user trainingAdmin teams, project management, system configuration
Common UsageCustomer support, technical support rolesPlatform management, process automation

The Salesforce Support Administrator primarily focuses on assisting users, troubleshooting issues, and maintaining support cases, often working closely with support teams. In contrast, the Salesforce Administrator handles platform configuration, customization, and overall system management. While both roles require Salesforce certifications and involve working within the Salesforce environment, their core responsibilities differ, with the Support Administrator emphasizing user support and issue resolution.

How much do Salesforce Support Administrators get paid?

Salesforce Support Administrators typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, certifications, and location. Entry-level roles may start around $50,000, while experienced professionals with advanced skills can earn over $100,000 annually.

Is Salesforce Support Administrator still in demand?

Salesforce Support Administrators are in consistent demand due to the widespread use of Salesforce CRM across industries. They are needed to manage user support, troubleshoot issues, and maintain system configurations, often requiring familiarity with Salesforce tools and certifications like Salesforce Certified Administrator.

Is a Salesforce Support Administrator a good career?

A Salesforce Support Administrator is a valuable role that involves managing and troubleshooting Salesforce platforms, requiring skills in CRM tools, data management, and user support. It offers opportunities for career growth, certifications, and working in various industries that use Salesforce. The role typically involves a standard work schedule and ongoing learning to stay current with platform updates.

Is it hard to get a job as a Salesforce Support Administrator?

Getting a job as a Salesforce Support Administrator can be competitive, but having relevant skills such as Salesforce certifications, experience with CRM systems, and strong problem-solving abilities can improve your chances. Employers often look for candidates familiar with Salesforce tools, customer support, and troubleshooting, making technical knowledge and certifications valuable assets.

What states have the most Salesforce Support Administrator jobs?

States with the most job openings for Salesforce Support Administrator jobs include:

What are popular job titles related to Salesforce Support Administrator jobs?

For Salesforce Support Administrator jobs, the most frequently searched job titles are:

Salesforce Support Administrator jobs near you
Infographic showing various Salesforce Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Salesforce Administrator

Manhattan, NY • On-site

Cancer Research Institute Inc
Non-Profits • 11 - 50 employees
Learn more about Cancer Research Institute Incexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Manage daily administration of Salesforce, including user setup, roles, permissions, and data security.

  • Build and maintain reports and dashboards to provide actionable insights for fundraising, donor stewardship, and program delivery.

  • Support integrations of Salesforce with other nonprofit tools and manage data integrity through audits, deduplication, and validation processes.

Job description

About Us

The Cancer Research Institute (CRI), established in 1953 and headquartered in New York City, is the preeminent U.S. nonprofit organization dedicated to saving more lives by fueling the discovery and development of powerful immunotherapies for all cancers.

Guided by a world‑renowned Scientific Advisory Council that includes four Nobel laureates and 35 members of the National Academy of Sciences, CRI has invested over $517 million in support of research conducted by immunologists and tumor immunologists at the world's leading medical centers and universities and has contributed to many of the key scientific advances that demonstrate the potential for immunotherapy to change the face of cancer treatment. The Cancer Research Institute's research funding supports the entire continuum of basic discovery through early‑stage clinical development of novel cancer immunotherapies.

We are seeking a mission‑driven Salesforce Administrator to support our organization’s implementation and ongoing management of Salesforce Nonprofit Cloud (NPC). This role will be essential to ensuring a smooth launch and successful adoption across teams. The Salesforce Administrator will configure and maintain Salesforce, develop reports and dashboards that provide actionable insights, and support the integration of Salesforce to other tools. Partnering closely with fundraising, marketing and finance staff, this position will help streamline key development processes, ensuring Salesforce serves as a trusted source of truth for fundraising, donor engagement, and financial data. The ideal candidate combines strong Salesforce technical skills with a deep understanding of nonprofit fundraising operations and leverages AI‑enabled features and automation to help teams work smarter and strengthen relationships with donors and partners.

Responsibilities System Administration & Configuration
  • Manage daily administration of Salesforce: user setup, roles, permissions, and data security.
  • Configure custom objects, fields, page layouts, record types, flows, and validation rules.
  • Implement and optimize Nonprofit Cloud (NPC) features for fundraising and donor management.
  • Maintain sandbox and development environments, supporting testing and deployment of new functionality.
Reporting & Insights
  • Build and maintain reports and dashboards that provide actionable insights for fundraising, donor stewardship, and program delivery.
  • Partner with leadership to define key metrics and KPIs for tracking organizational performance.
  • Leverage Salesforce Einstein AI and other AI tools to surface trends, donor engagement opportunities, and predictive insights.
  • Ensure staff can “live in Salesforce” by developing intuitive dashboards that reduce the need for external spreadsheets.
Integrations & Data Management
  • Connect Salesforce to other nonprofit tools (e.g., GoFundMe Pro, Sage Intacct, marketing automation tools) to streamline operations.
  • Manage data integrity with regular audits, deduplication, and validation processes.
  • Support AI‑based integrations and automation for smoother workflows.
  • Explore and implement AI‑enabled integrations to improve donor engagement and operational efficiency.
Development Operations & Process Improvement
  • Oversee core development processes, including gift entry, acknowledgment letters, and tribute management.
  • Partner with individual giving, major gifts, and marketing teams to optimize workflows for donor cultivation and stewardship.
  • Ensure prospect management and pipeline tracking are accurate and actionable.
  • Identify opportunities to automate recurring fundraising tasks using Salesforce and AI tools.
  • Document and standardize processes across fundraising, finance, and communications teams.
Stakeholder Support & Training
  • Act as the primary point of contact for Salesforce support and troubleshooting.
  • Provide training, resources, and documentation to empower staff and ensure Salesforce adoption.
  • Translate program and fundraising needs into technical requirements and practical solutions.
Requirements
  • 4+ years of experience as a Salesforce Administrator.
  • Salesforce Administrator certification (ADM‑201).
  • Hands‑on experience with NPC in a nonprofit environment.
  • Strong understanding of nonprofit fundraising processes (gift processing, acknowledgments, donor stewardship).
  • Strong reporting and dashboard‑building skills.
  • Knowledge of Salesforce Flows, automation, and security best practices.
  • Familiarity with system integrations and third‑party tools.
  • Strong problem‑solving and analytical skills.
  • Experience using Salesforce AI tools (Einstein, GPT, or other AI‑enabled features).
  • Additional Salesforce certifications (Advanced Admin, Platform App Builder).
Benefits
  • 100% covered Health Insurance, Dental & Vision, Life Insurance, Long term & Short term disability
  • 403b
  • Paid Time off

We are proud to be an equal opportunity employer, committed to fostering a diverse, inclusive, and collaborative workplace. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected characteristic. We consider qualified applicants with criminal histories consistent with applicable laws and provide reasonable accommodations for individuals with disabilities.

We offer competitive compensation and benefits tailored to factors such as location, role complexity, and experience. For roles in Burlingame, CA or New York City, the estimated base salary range is 100K‑125K per year.

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