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Salesforce Service Desk Jobs (NOW HIRING)

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Accurately log and categorize queries using Salesforce, Jira, or equivalent ticketing systems

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Accurately log and categorize queries using platforms like Salesforce, Jira , or equivalent ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... Experience with Salesforce * ITIL Foundation certification * Experience with remote support tools ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... Salesforce as a ticketing tool Reviewing tools, calls, and reports to define trends of issues that ... Service Desk preferred and/or Deskside experience Experience in supporting multi-site and/or ...

CAI

Help Desk Manager

Trenton, NJ · On-site

$60 - $64/hr

Help Desk Manager Req number: R8418 Employment type: Full time Worksite flexibility: Hybrid Who we ... Oversee Salesforce Service Cloud operations, including case intake, triage, assignment, escalation ...

EK Associates

Be Seen First

Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

Support Analyst (Tier 1 Service Desk - Remote) Overview E.K. Associates is seeking experienced ... Navigation and workflow guidance within the Salesforce application * Data entry, record updates ...

Tryfacta

Desktop Technician

Albany, NY · On-site

$20 - $25.50/hr

Tryfacta is seeking a Service Desk Technician for our client in Albany, NY, 12203 . This is a ... Support NYSERDA approved applications including but not limited to Office 365, Windows, Salesforce ...

New

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Salesforce Service Desk information

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$40.5K

$98.9K

$155K

How much do salesforce service desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for salesforce service desk in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

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Service Desk Agent

Dallas, TX • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

$16.75 - $21.50/hr

Contractor

Re-posted 9 days ago

Job description

Job Title: Service Desk Agent
Location: Dallas, TX (Onsite)
Job Type: Contract
Duration: 6 Months
Job Overview
Our client is seeking experienced, customer-focused Service Desk Agents to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role providing responsive, empathetic, and technically informed assistance to residents and internal users. Ideal for individuals who are adaptable, tech-savvy, and committed to delivering service excellence during a major transition phase.
Key Responsibilities
  • Serve as the first point of contact for resident and public inquiries via phone, email, or chat
  • Accurately log and categorize queries using Salesforce, Jira, or equivalent ticketing systems
  • Collaborate with internal technical teams to triage issues and provide timely resolutions
  • Proactively minimize hold times and ensure a smooth experience for callers
  • Identify cases for escalation or follow-up, ensuring no query goes unresolved
  • Maintain clear documentation of all interactions and support activities
  • Help reduce call abandonment rates through process awareness
  • Stay current on evolving tools, systems, and internal workflows
Required Skills
  • Experience in a customer-facing technical support or contact center role
  • Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms
  • Strong communication, active listening, and troubleshooting skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Strong ownership mindset and adaptability to changing support demands
Preferred Skills
  • Experience supporting government or public-sector entities
  • Familiarity with ITIL, SLAs, and service desk processes
  • Ability to support flexible engagement models including ramp-up/ramp-down scenarios
Location & Work Model
Dallas, TX - Onsite
Engagement Details
6-month contract engagement.

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