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Salesforce Knowledge Jobs (NOW HIRING)

Sonsoft Inc

Salesforce Achitect

Cranston, RI · On-site

$54.25 - $72/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

Sonsoft Inc

SalesForce Architect

Phoenix, AZ · On-site

$68.50 - $85/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

Sonsoft Inc

Salesforce Achitect

Atlanta, GA · On-site

$53.25 - $70.75/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

Sonsoft Inc

Salesforce Achitect

Bellevue, WA

$62.75 - $83/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

Sonsoft Inc

Salesforce Achitect

Houston, TX · On-site

$53 - $70.25/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

Sonsoft Inc

Salesforce Achitect

Phoenix, AZ · On-site

$55 - $73/hr

Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.) * Strong technical foundation ...

AMEND Consulting

Salesforce Consultant

Cincinnati, OH · On-site

You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will ...

Sonsoft Inc

Salesforce Cloud Integration

Houston, TX · On-site

$66 - $81.75/hr

Strong knowledge of enterprise issues related to IT architecture. * At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively ...

LTS

Salesforce Platform Architect

$70.75 - $87.50/hr

Knowledge of AI/ML capabilities within the Salesforce ecosystem * Experience with Agile methodologies and project management tools What's in it for you? * The opportunity to support high visibility ...

AMEND Consulting

Salesforce Consultant

Cincinnati, OH · On-site

You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will ...

Sonsoft Inc

Salesforce Cloud Integration

Phoenix, AZ · On-site

$68.50 - $85/hr

Strong knowledge of enterprise issues related to IT architecture. * At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively ...

Sonsoft Inc

Salesforce Cloud Integration

Charlotte, NC · On-site

$67.50 - $83.50/hr

Strong knowledge of enterprise issues related to IT architecture. * At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively ...

Sonsoft Inc

Salesforce Cloud Integration

Phoenix, AZ · On-site

$68.50 - $85/hr

Strong knowledge of enterprise issues related to IT architecture. * At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively ...

Sonsoft Inc

Salesforce Cloud Integration

Seattle, WA · On-site

$78.50 - $97.25/hr

Strong knowledge of enterprise issues related to IT architecture. * At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively ...

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Salesforce Knowledge information

See salary details

$40.5K

$98.9K

$155K

How much do salesforce knowledge jobs pay per year?

As of Sep 9, 2026, the average yearly pay for salesforce knowledge in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is Salesforce Knowledge?

Salesforce Knowledge is a knowledge management feature within the Salesforce platform that allows organizations to create, manage, and share information both internally with employees and externally with customers. It helps users build a centralized repository of articles, FAQs, and documentation, making it easier for support teams and customers to find answers quickly. Salesforce Knowledge also supports multiple languages, article types, and publishing workflows, making it a powerful tool for improving customer service efficiency and consistency.

What are the key skills and qualifications needed to thrive as a Salesforce Knowledge Manager, and why are they important?

To thrive as a Salesforce Knowledge Manager, you need expertise in knowledge management principles, a solid understanding of Salesforce CRM, and relevant certifications such as Salesforce Administrator or Salesforce Knowledge User. Familiarity with Salesforce Knowledge, Service Cloud, and data analytics tools is typically required. Strong communication, attention to detail, and problem-solving abilities help you create, maintain, and optimize knowledge articles for users and support teams. These skills ensure efficient information sharing, improved user satisfaction, and streamlined business processes within the Salesforce ecosystem.

How do Salesforce Knowledge professionals typically collaborate with other departments to ensure effective knowledge management?

Salesforce Knowledge professionals often work closely with customer support, IT, and product teams to curate, update, and optimize the knowledge base. They facilitate regular feedback sessions with these departments to identify knowledge gaps and ensure articles are accurate and up-to-date. Collaboration may also involve training users on best practices for creating and using knowledge articles, as well as analyzing usage data to improve content relevance. This cross-functional teamwork is essential to maintaining a robust and user-friendly knowledge management system.

What is the difference between Salesforce Knowledge vs Salesforce Administrator?

AspectSalesforce KnowledgeSalesforce Administrator
Primary RoleManaging and maintaining knowledge base articles within SalesforceConfiguring, managing, and optimizing Salesforce platform functionalities
CertificationsSalesforce Knowledge Management certificationsSalesforce Administrator certification
Work EnvironmentCustomer support, service teams, knowledge managementIT, CRM administration, business process optimization
Usage in IndustryCustomer service, support centers, knowledge sharingSales, marketing, service cloud setup and management

Salesforce Knowledge focuses on creating and managing a knowledge base within Salesforce, primarily supporting customer service teams. Salesforce Administrators handle broader platform configurations, user management, and process automation. While both roles require Salesforce certifications, their core responsibilities differ, with Knowledge specialists concentrating on content management and Administrators on platform setup and maintenance.

What other helpful pages are available for Salesforce Knowledge?

Other pages related to Salesforce Knowledge:

Infographic showing various Salesforce Knowledge job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Salesforce Achitect

Cranston, RI • On-site

Sonsoft Inc
IT Services • 51 - 200 employees
Learn more about Sonsoft Incexternal

$54.25 - $72/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks
  • Strong SFDC knowledge and Integration components for SFDC ( Cloud integration, Cloud Security Aspects, SFDC APIs, Apex controllers, Apex Web Services, Apex callout etc.)
  • Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc
  • Experience in analyzing and reviewing technical architecture and coming up with architecture options and recommendations. Strong knowledge of enterprise issues related to IT architecture.
  • At least 3 years' experience in developing a technical strategy on Salesforce platform and be able to create and effectively demonstrate solutions that address customer requirements.
  • A proven functional/technical professional with at least 2 full lifecycle SalesForce.com implementations. Experience in defining and detailing architecture and ability to drive an independent project from an architectural stand point
  • Thorough understanding on the Salesforce development (Declarative, Apex Coding, Visual Force)
  • Thorough understanding on the Life Cycle of evelopment including Deployment/Packaging effectively using Metadata API, Change Set and Ant
  • Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
  • At least 2 years of experience in thought leadership, white papers and leadership/mentoring of staff and internal consulting teams
  • Experience and desire to work in a management consulting environment that requires regular travel
  • Complete understanding of governor limits
  • Implement SOAP ./ REST based web services
  • Develop Web Services classes on Force.com platform and WSDL Generation
  • Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
  • Fluent with SOSL and SOQL , Workflows
  • Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
  • Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
  • Customizations of Reports, Dashboards, Workflows, Approval Processes
  • Ability to be flexible with change
  • Good written and verbal communication skills a must
  • Ability to work closely within a team environment
  • Platform Dev1/2 or DEV 501 Certification
  • SOAP implementation of the APIs both Enterprise and Partner WSDL
  • Single Sign On
  • Java experience is a big plu
  • Analytical skills
  • Experience and desire to work in a management consulting environment that requires regular travel
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 12+ years of experience within the Information Technologies.
Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-

This is a Full-Time & Permanent job opportunity for you.

Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.

No OPT-EAD, H1B & TN candidates please.

Please mention your Visa Status in your email or resume.

** All your information will be kept confidential according to EEO guidelines.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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