Salesforce Helpdesk Jobs (NOW HIRING)

Grazitti Interactive is a global digital services provider leveraging cloud, mobile and social media technologies to reinvent the way you do business. Since 2007, Grazitti has been helping companies power their businesses with its marketing automation and cloud innovation services.

As a global consultancy, we have strategic partnerships with technology pioneers like Marketo, Salesforce, Google, Alteryx, Microsoft, Adobe, Lithium, Optimizely, Acquia, Shopify and Jive. We combine these platforms with our innovative approaches to provide effective, result-oriented solutions to our clients. We have been helping hundreds of global companies to transform their business technologies and save millions.

We are looking for proficient Salesforce Technical Architect

The Salesforce Technical Architect will work as part of the Digital Platforms CRM IT team to support and enhance the Salesforce implementations for Client B2B and Retail business groups.

Employment Type

Full time- Hybrid

Experience

Around 9+ years of IT experience.

Attributes and Skills Required: -

• For consideration, you must bring the following minimum skills and behaviors to our team:
• At least 9+ years’ experience working in the IT industry
• 7+ years of experience designing complex, high transaction volume, enterprise-wide business solutions on the Salesforce Force.com platform using Apex, Visualforce and Lightning
• 7+ years of experience with Salesforce.com's, support and service business processes with implementation experience in custom applications leveraging Salesforce Platform. Integration experience with other cloud-based platforms and services, including any subscriptions system is a plus
• 3+ Years Salesforce CPQ financial Billing experience required.
• Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges
• Solid understanding of web technologies, such as HTTP, JavaScript, AJAX, HTML, DHTML, CSS and a strong understanding of Object-Oriented design and programming concepts
• Strong understanding of Salesforce Declarative, Programming and Administration (develop code, custom objects, Lightning components, Visualforce pages, Apex, reports, workflows, assignment rules, and more)
• Knowledge of APEX triggers/SOQL queries and stored procedures
• Experience with Salesforce.com Web Services APIs
• Experience or Strong understanding of Salesforce Visualforce Sites and Communities
• Knowledge on Integration/Middleware tools such as Workato and MuleSoft
• Knowledge on integrated technologies Jira, Marketing Automation, Cloud Solutions is a plus
• com Platform Developer & Designer certifications

In addition, preferable skills and behaviours include:

• Java Developer or SQL certification
• Work experience using standard HTML/CSS/JavaScript practices
• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
• Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
• Must be able to work flexible hours to collaborate with Global IT and business team members
• Excellent analytical, organizational and problem-solving skills
• Excellent written and oral communication skills
• Strong customer service mentality while being curious, methodical, rational, analytical, and logical.

Roles and Responsibilities

• Collaborate with Salesforce Developers, Business Analysts, other Architects and IT subject matter experts to advise and solution multiple projects in Salesforce Sales B2B & Retail and Subscription services.
• Partner with functional and internal teams to share information, build consensus, and help ensure work aligns with internal strategic priorities to achieve common goals and determine how best to implement solutions (decisions around declarative vs programmatic vs AppExchange, etc).
• Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases
• Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
• Document technical solutions for new projects and integrations while assisting with the existing technology portfolio through proposing improvements and alternatives
• Design and develop solutions primarily on the Salesforce platform based on business requirements using Lightning web components, Apex, SOQL and other emerging standards
• Support existing integrations between Salesforce and other boundary systems using Salesforce & 3rd party APIs, develop new interfaces as needed
• Document and develop code according to specifications and standards
• Act as an escalation point for technical issues