ZipRecruiter

Log In

1

Salesforce Functional Analyst Jobs (NOW HIRING)

Hobbsnews

Senior Salesforce Functional Lead

Atlanta, GA · On-site

$91 - $137/hr

Analyze infrastructure capacity and future technology needs while leveraging Business Relationship ... Own the functional solution for Salesforce Service Cloud and Salesforce Agentforce Revenue ...

New

Apex Systems

Senior Functional Analyst

Acton, MA · On-site

Senior Functional Analyst Location: Remote Project Duration: 8 months Rate: Negotiable Bases on ... The role will focus on projects and processes related to SalesForce.com, analytics platforms ...

Roland & Associates

Salesforce Developer Remote

Boston, MA · Remote

$60.25 - $79.75/hr

Analyze complex business and technical requirements, with particular regard to their impact on ... Salesforce functional experience with SalesCloud, ServiceCloud, and MarketingCloud * Integrating ...

Roland & Associates

Salesforce Developer Remote

Boston, MA · On-site +1

$60.25 - $79.75/hr

Analyze complex business and technical requirements, with particular regard to their impact on ... Salesforce functional experience with SalesCloud, ServiceCloud, and MarketingCloud * Integrating ...

previous page

Showing results 41-60

All JobsBusiness JobsSales JobsSales Support Associate JobsSalesforce Functional Analyst Jobs

Salesforce Functional Analyst information

See salary details

$21

$58

$83

How much do salesforce functional analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for salesforce functional analyst in the United States is $58.01, according to ZipRecruiter salary data. Most workers in this role earn between $49.04 and $67.31 per hour, depending on experience, location, and employer.

What is a Salesforce Functional Analyst?

A Salesforce Functional Analyst is a professional who bridges the gap between business requirements and technical solutions within the Salesforce platform. They work closely with stakeholders to gather and analyze business processes, translate them into functional requirements, and collaborate with technical teams to implement effective Salesforce solutions. Their role often includes configuring Salesforce features, ensuring data integrity, and providing user support and training. Overall, they help organizations optimize their use of Salesforce to improve efficiency and achieve business goals.

How does a Salesforce Functional Analyst typically collaborate with business stakeholders and technical teams?

As a Salesforce Functional Analyst, you serve as a crucial bridge between business stakeholders and technical teams. Your role involves gathering and translating business requirements into functional specifications that developers can implement. You’ll regularly facilitate workshops, lead requirement-gathering sessions, and clarify priorities to ensure solutions align with business goals. Close collaboration with end-users, project managers, and developers is essential to deliver effective Salesforce solutions and support continuous process improvement.

What are the key skills and qualifications needed to thrive as a Salesforce Functional Analyst, and why are they important?

To thrive as a Salesforce Functional Analyst, you need a solid understanding of Salesforce CRM, business process analysis, and requirements gathering, often supported by a degree in information systems or business and Salesforce certifications. Familiarity with Salesforce modules, tools like Salesforce Lightning, and data migration or integration systems is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge technical and business needs effectively. These skills and qualities are vital to ensure solutions are well-aligned with organizational goals and deliver maximum value from the Salesforce platform.

What is the difference between Salesforce Functional Analyst vs Salesforce Business Analyst?

AspectSalesforce Functional AnalystSalesforce Business Analyst
CertificationsSalesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder)Salesforce certifications are common but may also include business analysis certifications
Work EnvironmentFocuses on Salesforce platform configuration, customization, and technical requirementsFocuses on gathering business needs, process analysis, and translating requirements into solutions
Employer & Industry UsageUsed in organizations implementing or maintaining Salesforce CRM systemsUsed in organizations seeking to improve business processes with Salesforce solutions
Comparison Search IntentOften compared based on technical vs. business focus

The Salesforce Functional Analyst primarily concentrates on configuring and customizing Salesforce to meet technical requirements, while the Salesforce Business Analyst focuses on understanding business needs and translating them into Salesforce solutions. Both roles often collaborate but serve different aspects of Salesforce implementation and support.

More about Salesforce Functional Analyst jobs

Who are the top companies hiring for Salesforce Functional Analyst jobs?

The top employers for Salesforce Functional Analyst jobs are:

What states have the most Salesforce Functional Analyst jobs?

States with the most job openings for Salesforce Functional Analyst jobs include:

What job categories do people searching Salesforce Functional Analyst jobs look for?

The top searched job categories for Salesforce Functional Analyst jobs are:

Salesforce Functional Analyst jobs near you
Infographic showing various Salesforce Functional Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $120,667 per year, or $58 per hour.

Salesforce Agentforce Functional Analyst

The Select Group

Durham, NC • On-site

Full-time

Posted 28 days ago

Job description

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
  • 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
  • Hands-on Salesforce Service Cloud experience.
    • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
  • Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
    • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
  • Generative AI / large language model experience, including prompt engineering.
    • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
  • Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
    • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
    • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

What You'll Do:
  • Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
  • Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
  • Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
  • Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
  • Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
  • Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
  • Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
  • Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
  • Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
  • Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
76025

Apply