Sales Support Manager Jobs in Kentucky (NOW HIRING)

Description

Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. . 

This position is based in Lexington, KY. Some travel (both domestic and international) as well as occasional weekend work will be required to attend racing events and trade shows. 

ESSENTIAL RESPONSIBILITIES:

Prepare the local sales strategy for Haltech USA in conjunction with the Global Sales Manager/Oceania Sales Manager. Considering:

Create, manage, and cascade annual plan and KPI's to the team

Create and monitor monthly sales, targets, and customer service targets:

Resolve any complaint or customer issue as escalated by Sales and Technical Support Team

Complete reviews and forecasts to target in line with Finance reporting requirements.

Identify, develop, and evaluate potential new markets and business opportunities.

Develop and maintain a high level of product knowledge and proficiency in software, firmware, and hardware capabilities.

Disseminate dealer marketing materials and other sales related collateral to internal stakeholders, marketing department, subsidiary offices and staff members.

Undertake regular reviews of pricing, credit, and trading terms with key customers with a view to improve for all stakeholders.

Liaise with the Marketing Department to plan and execute trade shows and events around the world to promote our brand in line with the sales strategy.

Manage people logistics by approving transport, accommodation and meal allowances.

Create and maintain processes for new customer setup files in accordance with standard procedures in NetSuite and CRM functions (once implemented)

Accurately process customer transactions such as quotes, orders, or returns in accordance with standard procedures and timeframes

Assist the accounts department as requested with follow-up and resolve all open invoices within specific customer terms

Provide accurate information regarding the availability of in-stock items and the expected date of delivery to customers as requested

Monitor scheduled shipment dates, advise customers where delays occur & liaise directly with customers where shipment needs to be expedited.

Complete annual performance reviews for the team with input from Global Sales Manager/Oceania Sales & Support Manager.

Manage employee training & development in line with the personnel budget.

Manage recruitment within budget.

Oversee the creation of department specific policies & procedures and distribute to relevant areas/personnel.

Ensure team remain up to date and follow Company policies, procedures & guidelines.

Facilitate Regular Sales & Technical team meetings.

Perform other reasonable duties as assigned from time to time.

Requirements

Bachelor's degree in business, marketing, sales, or some other relevant field or preferred.

4+ years of experience in the automotive aftermarket preferred.

High level of engine management technology and vehicle tuning experience preferred.

Experience in Identification of Customer Needs and Challenges.

Leadership experience of 5+ years in a similar role.

Budgeting and Data Analysis experience.

Experience in public speaking, pitching new products / ideas to a wide variety of audiences.

What You'll Get:

Eligible for Medical, Dental, Vision Insurance as of Day One

Employer Paid Life and Disability Insurance

HSA with Employer Contributions

401(K) Retirement Plan with Company Match

Employee Wellness and Assistance Programs

Paid Maternity/Paternity Leave

Paid Time Off

Up to 10 Paid Company Holidays

EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.