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Sales Order Processing Jobs in Massachusetts (NOW HIRING)

Automation Solutions Inc

RMA Coordinator

Franklin, MA · On-site

$44K - $56K/yr

Process incoming RMA requests submitted through the RMA Form or Action Requests * Serve as the ... Create and maintain Repair Sales Orders, Replacement Sales Orders, and Return Authorizations (RAs ...

TransMedics

Order Fulfillment Coordinator

Andover, MA · On-site

$23.94 - $29.90/hr

Process all internal and external orders in a timely manner * Prepares TransMedics products for ... Sends shipping confirmation emails, and tracking information to customers, finance and sales.

TransMedics

Order Fulfillment Coordinator

Andover, MA · On-site

$23.94 - $29.90/hr

Process all internal and external orders in a timely manner * Prepares TransMedics products for ... Sends shipping confirmation emails, and tracking information to customers, finance and sales.

Sato Inc

Order Fulfillment Coordinator

Norwell, MA · On-site

$20/hr

You will be the bridge between our sales team, warehouse, and shipping carriers to ensure every ... Order Processing: Review and verify incoming orders for accuracy, pricing, and inventory ...

QXO

Inside Sales Support Specialist

Boston, MA · On-site

Monitor customer orders to ensure timely processing and fulfillment Customer & Vendor Coordination * Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors ...

QXO

Inside Sales Support Specialist

Boston, MA · On-site

$75K - $80K/yr

Monitor customer orders to ensure timely processing and fulfillment Customer & Vendor Coordination * Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors ...

3LED Inc.

Inside Sales & Customer Support

Woburn, MA · On-site

This execution-focused, process-driven role serves as the central link between sales agents, customers, and internal manufacturing teams. You will ensure quotations, orders, delivery details, and ...

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All JobsSales Order Processing JobsSales Order Processing Jobs in Massachusetts

Sales Order Processing information

What is sales order processing?

Sales order processing is the workflow involved in receiving, reviewing, fulfilling, and tracking customer orders for goods or services. This process typically includes verifying product availability, generating sales orders, coordinating with inventory and shipping departments, and ensuring the correct and timely delivery to customers. Efficient sales order processing helps businesses reduce errors, improve customer satisfaction, and streamline their operations.

What are the key skills and qualifications needed to thrive in sales order processing, and why are they important?

To thrive in Sales Order Processing, you need strong attention to detail, data entry accuracy, and a solid understanding of order management principles, often supported by a high school diploma or equivalent experience. Familiarity with ERP systems (like SAP or Oracle), CRM software, and order tracking tools is typically required. Strong organizational skills, effective communication, and the ability to multitask help professionals excel in this fast-paced role. These skills ensure timely, error-free processing of sales orders, which is vital for customer satisfaction and efficient business operations.

What are some common challenges faced in a sales order processing role, and how can they be addressed?

A common challenge in Sales Order Processing is ensuring accuracy and speed when handling large volumes of orders, which can sometimes lead to data entry errors or delays. To address this, many organizations use automated order management systems and cross-functional communication with sales, inventory, and logistics teams to prevent mistakes and streamline workflows. Adapting quickly to sudden changes, such as rush orders or inventory shortages, is also important, and proactive communication with both customers and internal teams can help resolve issues efficiently. Emphasizing attention to detail and continuous process improvement is key to success in this role.

What is the difference between Sales Order Processing vs Customer Service Representative?

AspectSales Order ProcessingCustomer Service Representative
Primary RoleEntering and managing sales orders, ensuring accuracyAssisting customers, handling inquiries, resolving issues
Required SkillsData entry, attention to detail, basic product knowledgeCommunication, problem-solving, customer interaction
Work EnvironmentOffice, warehouse, or online order systemsCall centers, retail stores, or online support
Common CertificationsNone typically required, but familiarity with ERP systems helpsCustomer service certifications beneficial

While both roles involve interaction with customers and order-related tasks, Sales Order Processing focuses on accurately entering and managing sales data, whereas Customer Service Representatives handle customer inquiries and resolve issues. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What cities in Massachusetts are hiring for Sales Order Processing jobs?

Cities in Massachusetts with the most Sales Order Processing job openings:

Sales Order Processing jobs near you
Infographic showing various Sales Order Processing job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution.

Strategic Account Sales Specialist

Franklin, MA • On-site

Rndautomation
See more jobs at Rndautomationexternal

$70K - $80K/yr

Other

Posted 10 days ago

Key responsibilities

  • Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.

  • Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.

  • Handle expediting requests, order confirmations, and sales order processing.

Job description

iAutomation
9 Forge Parkway
Franklin Town, MA 02038, USA

  • Travel Required : Yes
Description Job Overview

The Strategic Account Sales Specialist is the connective tissue between our strategic accounts and the internal teams that serve them. The Strategic Account Sales Specialist owns the relationship for a portfolio of approximately 40 accounts, including 10 key accounts, acting as the support to the Sales Account Executive. This role will keep orders moving, resolves problems, and ensures customer satisfaction. This person coordinates closely with Planning, Project Management, Production, Customer Service and Purchasing to make sure nothing falls through the cracks.
This position also serves as a development track into a technical sales career. The successful candidate will learn the business end-to-end before growing into a broader sales role, expected timeline in 2 years.

Key Responsibilities

Account Ownership

  • Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.
  • Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.
  • Act as the liaison between Planning, Project Management, Purchasing, and other internal teams on behalf of assigned accounts.
  • Proactively communicate order status, timelines, and issues across teams.

Order & Operations Management

  • Handle expediting requests, order confirmations, and sales order processing.
  • Troubleshoot and resolve issues quickly, with a strong sense of urgency.

Strategic Support

  • Apply an engineering/technical mindset to solve customer and operational problems.
  • Use Excel and analytical tools for account tracking and reporting; familiarity with AI tools and costing models is a plus.
What We're Looking For
  • Fit and attitude over pedigree — prior sales experience is not required.
  • A strong communicator who can work independently and take ownership without hand-holding.
  • A natural problem-solver with a sense of urgency.
  • Comfortable working cross-functionally and keeping multiple stakeholders aligned.
  • Relevant backgrounds include customer service, project management, or technical/operations roles.
  • Technical abilities and technical aptitude are a plus.
Experience & Qualifications
  • 2–4 years of customer service and/or project management experience.
  • Strong analytical skills, including proficiency in Excel.
  • Proven ability to work independently in a high-volume, fast-paced environment.
  • Desire to learn technical products and manufacturing processes

This is an onsite position in Franklin, MA. After the first year of onboarding an integration is complete, hybrid flexibility can be considered.

Salary range between $70,000 to $80,000

Travel Required

Yes . Local travel1-2x per year air travel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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