Sales Operations Program Manager Jobs in Puyallup, WA

Build the operational backbone that powers Amazon's premium advertising portfolio. As a Program Manager in Device Ad Operations, you'll drive operational excellence across our premium ad products, ensuring they scale successfully. You'll coordinate product launches, establish governance frameworks, and build repeatable processes that connect Product, Sales, and Advertising leadership to deliver results at scale.
Key job responsibilities
Lead cross-functional programs that drive operational excellence across premium ad products, including sponsorships, takeovers, and emerging formats
Develop and execute program roadmaps aligned with business objectives and product vision for ad product commercialization
Build scalable mechanisms and operating processes that reduce manual work and increase team capacity for growth initiatives
Drive cross-organizational alignment across stakeholder teams through structured coordination, clear escalation paths, and transparent decision-making frameworks
Identify and mitigate program risks and dependencies across product launches, calendar releases, and go-to-market initiatives
A day in the life
As a Program Manager in Device Ad Operations, you'll focus on building the operational infrastructure that powers our premium ad products across device surfaces. Your day involves reviewing business health dashboards to identify gaps and risks, triaging requests from partner teams, and leading cross-functional coordination sessions to align on launch timelines and inventory decisions.
You'll spend time refining standard operating procedures and intake processes that reduce manual work and increase self-service capabilities across the organization. You might coordinate a product launch's go-to-market plan, document learnings from recent escalations to create repeatable processes, or partner with automation initiatives to identify high-volume workflows that can be systematized. You'll also prepare inputs for business reviews on adoption metrics and operational efficiency, and help drive quarterly planning rhythms that keep teams aligned.
About the team
We own the go-to-market strategy, launch execution, and operational scaling for Amazon's premium advertising portfolio across our device ad surfaces. Our team ensures that when a new ad product launches, Sales can sell it, advertisers can buy it, and the experience works at scale. We're building the operational mechanisms and processes that enable our organization to grow efficiently while maintaining quality and consistency.
We serve advertisers and internal stakeholders who depend on our clarity, reliability, and ability to execute. Our vision is to create a scalable, data-driven advertising operation that removes friction from product launches and enables our teams to focus on innovation rather than manual coordination. You'll be part of a collaborative group that values structured thinking, cross-functional partnership, and continuous improvement.
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 81,600.00 - 142,800.00 USD annually
USA, WA, SEATTLE - 82,700.00 - 129,800.00 USD annually