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Sales Associate Inside Sales Jobs in Springfield, MA

Granite City Electric

Inside Sales

Chicopee, MA

$30/hr

The Inside Salesperson is often the first impression and introduction to the customer experiences with the ultimate goal to create lasting customer relationships. Preference will be given to those ...

Sound Seal Inc

Inside Sales Manager

Springfield, MA · On-site

$90K - $110K/yr

FLSA Status: Exempt The Inside Sales Manager role is responsible for providing direction and coordination of the daily activities to the inside sales staff to actively pursue sales leads and ...

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Sales Associate Inside Sales information

See Springfield, MA salary details

$11

$23

$37

How much do sales associate inside sales jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for sales associate inside sales in Springfield, MA is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $26.35 per hour, depending on experience, location, and employer.

What is a sales associate inside sales?

Sales Associate Inside Sales professionals are responsible for selling products or services to customers primarily through phone calls, emails, or online channels rather than face-to-face meetings. They handle inbound and outbound sales inquiries, build relationships with clients, and help close deals from within an office setting. Their role often includes prospecting new customers, following up on leads, and maintaining customer records, making them an integral part of a company's sales team.

What are the key skills and qualifications needed to thrive as a sales associate inside sales?

To thrive as a Sales Associate Inside Sales, you need strong interpersonal communication, persuasive selling abilities, and a basic understanding of sales principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and sales tracking tools is typically required. Exceptional active listening, resilience, and a customer-centric attitude help individuals excel in building rapport and overcoming objections. These skills and qualities are crucial for consistently meeting sales targets and fostering positive customer relationships in a competitive environment.

What are some common challenges faced by sales associates inside sales, and how can they be overcome?

Sales Associates in Inside Sales often face challenges such as handling a high volume of outbound calls, overcoming rejection, and building rapport with prospects remotely. To overcome these challenges, it's important to develop strong communication skills, maintain a positive attitude, and use CRM tools to stay organized and track interactions. Regular training, mentorship from experienced team members, and setting achievable goals can also help Sales Associates stay motivated and successful in meeting their sales targets.

Is inside sales a hard job?

Inside sales positions, such as a Sales Associate Inside Sales, can be challenging due to the need for strong communication, product knowledge, and persistence. The job often involves meeting sales targets, handling rejection, and working in a fast-paced environment, which can be demanding but also rewarding for those with sales skills and resilience.

What are the most commonly searched types of Sales Inside Sales jobs in Springfield, MA?

The most popular types of Sales Inside Sales jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Sales Associate Inside Sales jobs?

Cities near Springfield, MA with the most Sales Associate Inside Sales job openings:

Sales Associate Inside Sales jobs near you
Infographic showing various Sales Associate Inside Sales job openings in Springfield, MA as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,114 per year, or $23.1 per hour.

Inside Sales Associate Manager

Hayes Handpiece Franchises, Inc.

Hartford, CT • Remote

$90K - $135K/yr

Full-time

Re-posted 12 days ago

Job description


Location: US Remote


JOB OVERVIEW:

The Inside Sales Associate Manager will develop and lead a high-performing inside sales team responsible for driving account service and product growth (Sales and GP $), expanding service and product customer penetration, and converting new customers. This role will oversee both inbound and outbound sales efforts, ensuring every customer interaction contributes to revenue, gross profit growth, and retention. The manager will coach and mentor a team of Direct Sales Representatives and Sr. Direct Sales Representatives, set sales strategies, and partner with marketing, MSO /operations, and leadership to execute growth campaigns. The Direct Sales Manager will also support Hayes Franchisee questions related to product and service training and mentoring.

KEY RESPONSIBILITIES:

  • Build, lead, motivate, and develop a team of Direct Sales Representatives and Sr. Direct Sales Representatives to meet and exceed sales targets
  • Design and implement outbound sales campaigns to acquire new accounts and reactivate churned customers
  • Oversee inbound sales calls, ensuring customer inquiries are converted into sales opportunities
  • Drive initiatives that maintain and grow ordering levels within assigned accounts while increasing product diversity
  • Collaborate with marketing and MSO/operations to execute campaigns, follow up on leads, and track performance
  • Partner with marketing to ensure sales messaging and customer education align with business priorities
  • Promote and integrate eCommerce solutions into the sales process to increase digital ordering adoption
  • Monitor and report on sales metrics, pipeline health, and overall team performance
  • Provide regular coaching, training, and performance feedback to develop the skills of each team member
  • Help represent the Sales team at trade shows and industry events, supporting lead generation and account development

SPECIFIC KNOWLEDGE & SKILLS:

  • Strong leadership and coaching abilities with a focus on developing talent
  • Strategic thinker with hands-on execution skills for inbound and outbound sales campaigns
  • Excellent communication and interpersonal skills with the ability to inspire and influence teams
  • Analytical mindset with the ability to track and optimize sales performance metrics
  • Consultative selling expertise with an understanding of account growth and product diversification strategies
  • Highly organized, results-oriented, and comfortable managing multiple priorities in a fast-paced environment
  • Collaborative team player who thrives in a growth-focused, performance-driven culture

GENERAL SKILLS & COMPETENCIES:

  • Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
  • Outstanding verbal and written communication skills and ability to resolve disputes effectively
  • Excellent presentation and public speaking skills
  • Excellent independent decision-making, analysis and problem-solving skills
  • Understand and act on financial information that contributes to business profitability
  • Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
  • Lead team(s) to achieve company goals in creative and effective ways
  • Excellent planning and organizational skills and techniques
  • Communicate effectively with senior management
  • Good negotiating skills and ability to effectively manage outsourced relationships
  • Ability to influence, build relationships, understand organizational complexities and manage conflict
  • Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
  • Ability to lead virtual teams

MINIMUM WORK EXPERIENCE:

  • Typically, 8 or more years of increasing responsibility and complexity in terms of any applicable professional experience.
  • Proven track record of driving revenue growth and managing a high-performing inside sales team
  • Experience with CRM platforms NetSuite, BC and Salesforce is preferred
  • Background in dental, medical device, or B2B healthcare industry is highly desirable
  • Experience implementing or managing eCommerce-driven sales initiatives is a plus

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline: Business, Marketing, Communications, or related field preferred. Master's degree or global equivalent a plus.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.