| Aspect | Sailpoint Support | Sailpoint Developer |
|---|
| Primary Role | Provides technical support, troubleshooting, and maintenance for Sailpoint IdentityIQ systems. | Designs, develops, and implements Sailpoint IdentityIQ solutions and customizations. |
| Required Skills | Knowledge of Sailpoint IdentityIQ, troubleshooting, basic scripting, and support processes. | Proficiency in Java, scripting, system integration, and customization of Sailpoint IdentityIQ. |
| Work Environment | Support teams, client environments, ongoing system maintenance. | Development teams, project-based work, system design and coding. |
While Sailpoint Support focuses on maintaining and troubleshooting existing Sailpoint IdentityIQ systems, Sailpoint Developers are responsible for creating custom solutions and enhancements. Both roles require familiarity with Sailpoint tools, but support roles emphasize troubleshooting and maintenance, whereas developer roles focus on development and customization.