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Sailpoint Operational Support Jobs (NOW HIRING)

R3 Management Services

Senior SailPoint SME

Washington, DC · On-site

$61 - $78.75/hr

Lead and mentor the team of SailPoint Jr. SMEs; support escalated Helpdesk tickets routed to DevOps engineers * Support SPA&A activities and JCAM artifact development related to SailPoint Minimum ...

Info-Ways

Sailpoint Consultant

Washington, DC · On-site

Minimum of 5 years of experience in supporting, and maintaining SailPoint IIQ infrastructure in an enterprise setting is a must. Operational experience with Microsoft Forefront Identity Manager (FIM ...

Robert Half

SailPoint Engineer

Austin, TX · On-site

$60 - $70/hr

We are looking for an experienced SailPoint Engineer to join our client's team here in Austin, Tx. ... and support operational efficiency. * Partner with business, security, application, and ...

Euroclear

NY · On-site

$125 - $150/hr

... support and operations as needed * Provide expert advice and knowledge transfer to other team ... Experience in SailPoint IIQ toolset. Especially in integrating SailPoint IIQ with other critical ...

Lund Boats

SailPoint ISC Lead

Mettawa, IL · On-site

$103K - $144K/yr

Configure and support SailPoint ISC identity profiles, sources, lifecycle states, access profiles ... operational handoff. * Develop integrations using native connectors, REST APIs, SCIM, JDBC, web ...

Socket.dev

Senior Sailpoint Engineer

Seattle, WA · On-site

$150 - $200/hr

... supporting a large identity population--100,000+ managed identities--including the operational and ... SailPoint Certified IdentityNow Engineer, SailPoint Certified Implementation Engineer (ISC), or ...

New

Brunswick

SailPoint ISC Lead

Mettawa, IL · On-site

$103K - $144K/yr

Configure and support SailPoint ISC identity profiles, sources, lifecycle states, access profiles ... operational handoff. * Develop integrations using native connectors, REST APIs, SCIM, JDBC, web ...

Brunswick Corporation

SailPoint ISC Lead

Mettawa, IL · On-site

$103K - $144K/yr

Configure and support SailPoint ISC identity profiles, sources, lifecycle states, access profiles ... operational handoff. * Develop integrations using native connectors, REST APIs, SCIM, JDBC, web ...

Instant Serve LLC

SailPoint Identity IQ

Richmond, VA · On-site

... seamless operations and compliance. Key Responsibilities: Manage the upgrade of SailPoint from ... Develop role workflows supporting multiple approvers for associated entitlements. Modify background ...

Clarity Partners LLC

IAM Sailpoint Administrator

Chicago, IL · On-site

$85K - $90K/yr

... operations - provisioning, group membership, and directory attribute maintenance - while supporting ... Monitor SailPoint system health and performance, maintain lifecycle/KPI dashboards, and document ...

Clarity Partners LLC

IAM Sailpoint Administrator

Chicago, IL · On-site

$85K - $90K/yr

... operations - provisioning, group membership, and directory attribute maintenance - while supporting ... Monitor SailPoint system health and performance, maintain lifecycle/KPI dashboards, and document ...

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Sailpoint Operational Support information

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$13

$26

$36

How much do sailpoint operational support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sailpoint operational support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is SailPoint Operational Support?

SailPoint Operational Support refers to the ongoing management, maintenance, and troubleshooting of SailPoint IdentityNow or IdentityIQ platforms in an organization. This role involves monitoring system performance, handling user access requests, resolving issues, and ensuring the identity governance solution runs smoothly. Operational support professionals work closely with IT and security teams to enforce access policies, integrate SailPoint with other systems, and implement updates or patches. Their goal is to maintain secure, efficient, and compliant identity and access management processes.

What are the key skills and qualifications needed to thrive as a SailPoint Operational Support specialist?

To thrive as a Sailpoint Operational Support specialist, you need a strong background in identity and access management (IAM), understanding of Sailpoint IdentityIQ, and experience with IT operations or security, often supported by relevant degrees or certifications. Familiarity with Sailpoint tools, scripting (e.g., Java, BeanShell), and ticketing systems like ServiceNow is typically required. Outstanding analytical thinking, problem-solving, and effective communication skills set top performers apart in this role. These skills are crucial for ensuring secure, efficient identity management operations and rapid incident resolution in enterprise environments.

What are some common challenges faced by professionals in SailPoint Operational Support, and how can they be addressed?

Professionals in Sailpoint Operational Support often face challenges such as managing complex identity access requests, troubleshooting provisioning errors, and ensuring compliance with security policies. These tasks require close attention to detail and strong problem-solving abilities. Effective communication with stakeholders from IT, security, and business units is essential to resolve issues quickly and implement best practices. Staying up-to-date with Sailpoint updates and participating in regular training can also help address these challenges and improve operational efficiency.

What is the difference between Sailpoint Operational Support vs Sailpoint Developer?

AspectSailpoint Operational SupportSailpoint Developer
Primary RoleMaintains and supports Sailpoint IdentityIQ systems, troubleshooting issues, and ensuring system stability.Designs, develops, and implements Sailpoint IdentityIQ solutions and customizations.
Required SkillsKnowledge of Sailpoint IdentityIQ, system administration, troubleshooting, and support processes.Proficiency in Java, scripting, and Sailpoint development tools.
Work EnvironmentSupport teams, operational settings, ongoing system maintenance.Development teams, project-based work, system customization.

While Sailpoint Operational Support focuses on maintaining and troubleshooting existing Sailpoint systems, Sailpoint Developers are responsible for creating and customizing Sailpoint solutions. Both roles require knowledge of Sailpoint IdentityIQ, but support roles emphasize stability and issue resolution, whereas developers focus on building new features and integrations.

What are popular job titles related to Sailpoint Operational Support jobs?

For Sailpoint Operational Support jobs, the most frequently searched job titles are:

Infographic showing various Sailpoint Operational Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Senior SailPoint SME

Washington, DC • On-site

R3 Management Services
See more jobs at R3 Management Servicesexternal

$61 - $78.75/hr

Full-time

Posted 20 days ago

Job description

Senior SailPoint SME

Position Summary:

The Senior SailPoint SME owns the architecture, design, and technical integrity of the USAidgov (SailPoint IdentityIQ) platform, provides code governance and review, leads the team of Junior SailPoint SMEs, and advises Government PMs on architecture, design strategy, and SailPoint roadmap decisions.

Key Responsibilities

  • Design and architect the overall USAidgov (SailPoint) system, ensuring database backup integrity, performance, and scalability
  • Own SDLC governance for the SailPoint codebase, including independent code review prior to merge
  • Provide design oversight of internal/external account management workflows
  • Oversee daily SailPoint processes and connectors (Okta Connector, MasterAPI, Org2Org), resolving sync/data correlation issues
  • Design and execute annual (or policy-driven) privileged and unprivileged user certification campaigns, including certifier routing rules
  • Develop/maintain AWS Lambda scripting supporting IdAM automation
  • Provide subject matter expert recommendations on architecture, design strategy, and new SailPoint feature releases
  • Lead and mentor the team of SailPoint Jr. SMEs; support escalated Helpdesk tickets routed to DevOps engineers
  • Support SPA&A activities and JCAM artifact development related to SailPoint

Minimum Qualifications

  • Minimum 6 years of experience developing code for and maintaining on-premises SailPoint IdentityIQ installations (explicit PWS requirement)
  • Deep expertise in SailPoint workflows, connectors, and identity governance/certification campaign design
  • Experience integrating SailPoint with Okta (SSO/MFA) and AWS Lambda scripting
  • Familiarity with FedRAMP, NIST RMF, and federal identity governance requirements
  • Demonstrated leadership/mentoring experience with junior engineering staff
  • Must be employed by a U.S.-based company with support services local to Washington, DC, and be available to all places of performance, including travel at no additional charge to the Government
  • Must possess, or be able to obtain, a Federal Government background check/clearance at the Secret level