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Sailpoint Operational Support Jobs (NOW HIRING)

Serigor

Senior SailPoint SME (Onsite)

Washington, DC · On-site

Support SailPoint configuration and operational activities. * Review and recommend technical solutions for complex IAM problems. Identity Lifecycle Management * Support identity lifecycle processes ...

Scalence L.L.C.

Sailpoint Engineer/Developer

Plano, TX · On-site

Responsibilities : • Provide strong production support experience • Handle fast-paced operational issues and resolve them quickly • Work directly within SailPoint IIQ codebase to debug and ...

3B Staffing LLC

SailPoint Developer

Parsippany, NJ · On-site

Familiar with vulnerability assessments and experienced in coordinating remediation activities. * 5+ years supporting SailPoint IdentityIQ in an operational capacity. * Strong understanding of:

3B Staffing LLC

SailPoint Developer

Parsippany, NJ · On-site

Familiar with vulnerability assessments and experienced in coordinating remediation activities. * 5+ years supporting SailPoint IdentityIQ in an operational capacity. * Strong understanding of:

Scalence L.L.C.

Sailpoint Engineer/Developer

Plano, TX · On-site

Responsibilities : • Provide strong production support experience • Handle fast-paced operational issues and resolve them quickly • Work directly within SailPoint IIQ codebase to debug and ...

SailPoint

Senior Staff DevOps Engineer

$133K - $170K/yr

You will also play a key role in supporting SailPoint's PCI compliance initiative, helping ensure ... Develop and improve operational practices, runbooks, and platform engineering standards.

Scalence L.L.C.

Sailpoint

Plano, TX · On-site

... • Support access management initiatives and ongoing BAU operations • Collaborate with internal teams to implement and enhance identity solutions • Review existing code and participate in ...

SailPoint

Senior Staff DevOps Engineer

Charleston, WV · Remote

$120K - $154K/yr

You will also play a key role in supporting SailPoint's PCI compliance initiative, helping ensure ... Develop and improve operational practices, runbooks, and platform engineering standards.

Yulista

Senior SailPoint SME

Washington, DC · On-site

The Senior SailPoint SME will also lead and provide technical guidance to Junior SailPoint SMEs supporting the USAidam DevOps team and assist with complex technical issues escalated through the ...

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Sailpoint Operational Support information

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$26

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How much do sailpoint operational support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for sailpoint operational support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is SailPoint Operational Support?

SailPoint Operational Support refers to the ongoing management, maintenance, and troubleshooting of SailPoint IdentityNow or IdentityIQ platforms in an organization. This role involves monitoring system performance, handling user access requests, resolving issues, and ensuring the identity governance solution runs smoothly. Operational support professionals work closely with IT and security teams to enforce access policies, integrate SailPoint with other systems, and implement updates or patches. Their goal is to maintain secure, efficient, and compliant identity and access management processes.

What are the key skills and qualifications needed to thrive as a SailPoint Operational Support specialist?

To thrive as a Sailpoint Operational Support specialist, you need a strong background in identity and access management (IAM), understanding of Sailpoint IdentityIQ, and experience with IT operations or security, often supported by relevant degrees or certifications. Familiarity with Sailpoint tools, scripting (e.g., Java, BeanShell), and ticketing systems like ServiceNow is typically required. Outstanding analytical thinking, problem-solving, and effective communication skills set top performers apart in this role. These skills are crucial for ensuring secure, efficient identity management operations and rapid incident resolution in enterprise environments.

What are some common challenges faced by professionals in SailPoint Operational Support, and how can they be addressed?

Professionals in Sailpoint Operational Support often face challenges such as managing complex identity access requests, troubleshooting provisioning errors, and ensuring compliance with security policies. These tasks require close attention to detail and strong problem-solving abilities. Effective communication with stakeholders from IT, security, and business units is essential to resolve issues quickly and implement best practices. Staying up-to-date with Sailpoint updates and participating in regular training can also help address these challenges and improve operational efficiency.

What is the difference between Sailpoint Operational Support vs Sailpoint Developer?

AspectSailpoint Operational SupportSailpoint Developer
Primary RoleMaintains and supports Sailpoint IdentityIQ systems, troubleshooting issues, and ensuring system stability.Designs, develops, and implements Sailpoint IdentityIQ solutions and customizations.
Required SkillsKnowledge of Sailpoint IdentityIQ, system administration, troubleshooting, and support processes.Proficiency in Java, scripting, and Sailpoint development tools.
Work EnvironmentSupport teams, operational settings, ongoing system maintenance.Development teams, project-based work, system customization.

While Sailpoint Operational Support focuses on maintaining and troubleshooting existing Sailpoint systems, Sailpoint Developers are responsible for creating and customizing Sailpoint solutions. Both roles require knowledge of Sailpoint IdentityIQ, but support roles emphasize stability and issue resolution, whereas developers focus on building new features and integrations.

What are popular job titles related to Sailpoint Operational Support jobs?

For Sailpoint Operational Support jobs, the most frequently searched job titles are:

Infographic showing various Sailpoint Operational Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Senior SailPoint SME (Onsite)

Washington, DC • On-site

Serigor
Construction • 51 - 200 employees
Learn more about Serigorexternal

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide senior-level technical support, troubleshooting, and configuration for SailPoint environments.

  • Support identity lifecycle processes, including creation, modification, suspension, and termination of identities.

  • Troubleshoot integrations, analyze provisioning failures, and support access governance activities.

Job description

Job Title: Senior SailPoint SME (Onsite)

Location: Washington, DC

Duration: Up to 5 Years

Job Description:

The Senior SailPoint SME will serve as the senior technical authority for SailPoint and Identity & Access Management activities supporting client. The individual should possess strong hands-on experience with SailPoint technologies and enterprise IAM environments and be capable of providing technical leadership, troubleshooting, configuration/support, integration guidance, and operational expertise.

Key Responsibilities

SailPoint Administration & Support

  • Provide senior-level technical support for SailPoint environments.
  • Troubleshoot complex SailPoint issues.
  • Analyze system behavior, errors, integrations, workflows, and provisioning issues.
  • Support SailPoint configuration and operational activities.
  • Review and recommend technical solutions for complex IAM problems.

Identity Lifecycle Management

  • Support identity lifecycle processes, including:
    • Joiner
    • Mover
    • Leaver
  • Support identity creation, modification, suspension, and termination processes.
  • Troubleshoot identity synchronization and lifecycle issues.
  • Ensure appropriate identity and access processes are maintained.

Access Governance

  • Support access request and approval processes.
  • Support entitlement and role management.
  • Assist with access certification/review activities.
  • Support segregation-of-duties and governance requirements where applicable.
  • Provide technical recommendations for improving identity governance.

Integration & Engineering

  • Troubleshoot integrations between SailPoint and connected systems.
  • Support application onboarding and connectivity.
  • Analyze provisioning/deprovisioning failures.
  • Support APIs, connectors, workflows, and integration components as applicable.
  • Coordinate with application and infrastructure teams to resolve integration issues.

Technical Leadership

  • Serve as the senior SailPoint technical advisor.
  • Provide guidance to technical support personnel.
  • Review proposed technical changes.
  • Identify technical risks and recommend mitigation strategies.
  • Support architectural and engineering decisions related to IAM.
  • Provide knowledge transfer and mentoring.

Security & Compliance

  • Support secure IAM operations.
  • Assist with security and compliance requirements related to identity and access.
  • Maintain appropriate technical documentation.
  • Support audit, reporting, and evidence requirements.
  • Ensure changes are implemented through appropriate change-management processes.

Operations & Continuous Improvement

  • Monitor SailPoint operational performance.
  • Identify recurring issues and opportunities for improvement.
  • Recommend automation and process improvements.
  • Support enhancements and configuration changes.
  • Develop and maintain technical documentation and knowledge articles.

Desired Qualifications

  • Bachelor''s degree or equivalent relevant experience.
  • 8+ years of IAM experience preferred.
  • 5+ years of hands-on SailPoint experience preferred.
  • Strong experience with enterprise SailPoint implementations/support.
  • Experience with SailPoint IdentityIQ and/or IdentityNow preferred.
  • Strong understanding of
    • Identity lifecycle management
    • Provisioning/deprovisioning
    • Access governance
    • Entitlements
    • Roles
    • Authentication/authorization
    • Application integration
  • Experience troubleshooting complex IAM environments.
  • Federal Government/DOJ experience strongly preferred.
  • SailPoint certification(s) preferred.
  • Relevant cybersecurity/IAM certifications preferred.
  • Ability to meet applicable DOJ security/background requirements.  

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