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The Continuous Improvement Partner is responsible for executing continuous improvement activities within a defined workstream in the SAFe Agile Release Train (ART), using structured methodologies to monitor performance, identify inefficiencies, and support operational readiness for various changes.

The role applies Lean Six Sigma principles (DMAIC framework) and operates within a SAFe Agile delivery environment, identifying opportunities, supporting feature readiness and delivering post-implementation monitoring.

A core responsibility includes contributing to the Operational Readiness pipeline, which ensures operational teams are prepared to execute new or updated processes through structured artifacts:

• Technical Process Guide (TPG): documents how processes and features are executed
• Training Needs Analysis (TNA): identifies required skills, knowledge, and impacted roles
• Training Plan (TP): defines how training will be delivered
• Storyboard: translates training into structured learning content
• Other key DMAIC Artifacts (such as Process Maps)

The Continuous Improvement Partner is also responsible for creating and fostering an environment that promotes continuous improvement by supporting and partnering with department leaders to identify opportunities for improving quality, service and productivity.

What does your typical day look like?

• Gather and document process and feature details to support the Operational Readiness pipeline (TPG, TNA, TP, Storyboard)
• Ensure alignment between documented processes and operational execution
• Contribute to accurate and structured documentation of workflows and system usage
• Support various operational changes which may be prompted outside of the ART, including but not limited to the implementation of new business, major client changes, or other changes prompted through Account Management or the Operational unit.

Process Monitoring & Improvement Identification

• Monitor live processes within the workstream and related operational processes and areas to identify inefficiencies and gaps
• Apply Lean Six Sigma methodology and frameworks to analyze root causes
• Track improvement implementation and validate outcomes

Stakeholder Collaboration 

• Collaborate with operational teams, SMEs, and product stakeholders
• Support SAFe Agile ceremonies, where applicable, by providing operational insights
• Communicate findings clearly and escalate risks or opportunities

Financial Awareness & Reporting 

• Estimate the cost impacts of inefficiencies (cost-of-waste)
• Support development of cost-benefit summaries for identified improvements
• Provide structured data to support prioritization decisions

Major Challenges

• Managing dual responsibilities of documentation and process monitoring
• Identifying measurable inefficiencies in evolving Agile environments
• Influencing stakeholders without direct decision-making authority
• Objectively managing resistance to change which may arise from continuous improvement initiatives
• Possible delayed prioritization of opportunities identified

Major Accountabilities

• Execute improvement activities and/or operational changes within a single workstream
• Support the Operational Readiness pipeline and artifact creation
• Monitor processes and identify inefficiencies using structured methodologies
• Contribute data and analysis to improvement initiatives

Success Measures

• Volume and quality of identified improvement opportunities
• Accuracy of cost-benefit and cost-of-waste estimates
• Timeliness and completeness of Operational Readiness artifacts
• Stakeholder engagement and collaboration

What skills and training do you need?

• Bachelor’s degree in business, engineering, operations management, or a related field
• Lean Six Sigma Green Belt or equivalent
• 2–3 years experience in process improvement or operations
• Proficiency with collaboration, planning, and visualization tools such as MS Office, MS Teams, Confluence, Jira, Lucid, Visio
• Experience working in Agile or fast-paced delivery environments
• Knowledge of Lean Six Sigma (DMAIC) methodologies
• Understanding of SAFe Agile principles and team participation
• Strong analytical and problem-solving skills
• Effective communication and collaboration
• Very Good verbal and written communication skills (Bilingualism English, and French an asset) English will be used in particular to implement various projects or training courses across our various offices, including those outside Quebec.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Global Excel offers more than a position 

• Competitive compensation package that includes a base salary,  annual salary review and annual performance bonus;
• Extensive benefit package including, health, dental, travel and health care spending account;
• 3 weeks vacation;
• RRSP matching program; 
• A professional future with opportunities for development, growth, and advancement;  
• Financial assistance to employees who wish to continue their education; 
• Work/life balance, health and wellness initiatives including an excellent Employee Assistance program; 
• On site Gym;
• Employee engagement programs that focus on fitness, food, and fun;
• Windsor, Ontario Candidates: annual salary scale ($64,000 - $72,000). *Other locations, salary to be discussed based on geographic differential.

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