ZipRecruiter

Log In

1

Saas Renewals Manager Jobs in Decatur, GA (NOW HIRING)

Aptean

Associate Client Advocate

Alpharetta, GA · On-site

Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion * Collect and act on CSAT/CES feedback post-renewal to continuously improve process ...

Aptean

Associate Client Advocate

Alpharetta, GA

Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion * Collect and act on CSAT/CES feedback post-renewal to continuously improve process ...

Aptean

Associate Client Advocate

Alpharetta, GA · On-site

Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion * Collect and act on CSAT/CES feedback post-renewal to continuously improve process ...

Aptean

Associate Client Advocate

Alpharetta, GA · On-site

Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion * Collect and act on CSAT/CES feedback post-renewal to continuously improve process ...

Aptean

Associate Client Advocate

Alpharetta, GA · On-site

Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion * Collect and act on CSAT/CES feedback post-renewal to continuously improve process ...

varonis

Technical Account Manager

Atlanta, GA · On-site

Drive measurable reduction in data exposure across cloud, SaaS, and data platforms * Ensure ... Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ...

Varonis

Technical Account Manager

Atlanta, GA · Remote

Drive measurable reduction in data exposure across cloud, SaaS, and data platforms * Ensure ... Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ...

FIS

Team Lead, Client Success Manager

Atlanta, GA · On-site

Act as a subject matter expert in FIS software, including hosted and SaaS delivery models, leading ... Participate in the renewal process and articulate the renewal value story to clients What you will ...

Origami Risk LLC

Manager, Account Management

Atlanta, GA · On-site +1

... renewals, references, demand generation and customer support health status. * Assesses client and ... Flexible PTO not available in California or the UK Origami Risk delivers single-platform SaaS ...

Finastra

Customer Success Director

Atlanta, GA

Support renewal forecasting with clear risk assessments and insights Customer Transformation * Lead ... Management, or Client Services within enterprise SaaS * Demonstrated people leadership or team ...

previous page

Showing results 41-60

All JobsSaas Renewals JobsSaas Renewals Manager JobsSaas Renewals Manager Jobs in Decatur, GA

Saas Renewals Manager information

See Decatur, GA salary details

$20

$37

$56

How much do saas renewals manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for saas renewals manager in Decatur, GA is $37.77, according to ZipRecruiter salary data. Most workers in this role earn between $31.92 and $43.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by SaaS Renewals Managers and how can they be addressed?

SaaS Renewals Managers often encounter challenges such as managing high volumes of accounts, handling complex contract negotiations, and mitigating customer churn. Building strong relationships with customers and understanding their business needs can help proactively address renewal risks. Utilizing CRM tools and data analytics to track customer engagement and predict renewal likelihood also supports more effective prioritization and outreach. Collaboration with customer success and sales teams is essential for addressing product concerns and ensuring a seamless renewal process.

What is a SaaS Renewals Manager?

A SaaS Renewals Manager is a professional responsible for overseeing the renewal process of software-as-a-service (SaaS) subscriptions. Their main role is to engage with existing customers to ensure they continue their subscriptions, address any concerns, negotiate contract terms, and minimize customer churn. They often work closely with sales, customer success, and support teams to maximize customer satisfaction and retention. Effective SaaS Renewals Managers use data analysis and relationship-building skills to identify at-risk accounts and proactively manage the renewal pipeline.

What is the difference between Saas Renewals Manager vs Customer Success Manager?

AspectSaas Renewals ManagerCustomer Success Manager
Primary FocusRenewing subscriptions and minimizing churnEnsuring customer satisfaction and product adoption
Skills & CertificationsRenewal strategies, SaaS industry knowledge, CRM proficiencyCustomer relationship management, communication, onboarding skills
Work EnvironmentSales, account management, collaboration with sales teamsClient engagement, support, and onboarding teams

While both roles focus on customer retention, the Saas Renewals Manager primarily concentrates on renewing subscriptions and reducing churn, often working closely with sales teams. The Customer Success Manager emphasizes overall customer satisfaction, onboarding, and product adoption to foster long-term relationships. Understanding these differences helps organizations assign the right responsibilities and optimize customer lifecycle management.

What are the key skills and qualifications needed to thrive as a SaaS Renewals Manager, and why are they important?

To thrive as a SaaS Renewals Manager, you need expertise in account management, contract negotiation, and a strong understanding of SaaS business models, often supported by a degree in business or related fields. Familiarity with CRM systems like Salesforce, customer success platforms, and data analysis tools is typically required. Outstanding communication, relationship-building, and problem-solving skills help you engage clients and handle objections effectively. These abilities are critical to maximizing customer retention, minimizing churn, and ensuring recurring revenue growth for SaaS companies.
What job categories do people searching Saas Renewals Manager jobs in Decatur, GA look for? The top searched job categories for Saas Renewals Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Saas Renewals Manager jobs? Cities near Decatur, GA with the most Saas Renewals Manager job openings:
Saas Renewals Manager jobs near you
Infographic showing various Saas Renewals Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $78,570 per year, or $37.8 per hour.

Associate Client Advocate

Aptean

Alpharetta, GA • On-site

Full-time

Re-posted 6 days ago

Job description

Overview
We're looking for an Associate Client Advocate for our office in Alpharetta, GA. The position is full-time. You'll join an awesome team to support our growing customer base.
About the Role
The Associate Client Advocate is a relationship-first role at the heart of Aptean's Customer Advocacy organisation. You will serve as the primary point of contact for an assigned portfolio of customers - owning the full renewal and payment lifecycle, from quote to cash, across all products and services.
This is not your typical renewals or collections role. As an Associate Client Advocate, you will work alongside AI agents that handle the day-to-day process work - automated renewal outreach, collections workflows, reminders, and escalations. That frees you to focus on what matters most: spending meaningful time each day talking with customers, building trust, resolving issues, and protecting revenue. Your judgement, empathy, and commercial instinct are what make the difference.
You will also:
  • Own a portfolio of customer accounts end-to-end, serving as their single point of contact throughout the renewal and payment lifecycle
  • Dedicate significant daily time to direct customer conversations - proactive outreach, renewal discussions, collections follow-up, and relationship building
  • Manage and oversee AI agents that automate process-driven renewals and collections activity across your portfolio, actioning escalations and exceptions that require human judgement
  • Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
  • Frame customer value stories and address barriers to renewal through proactive, data-informed communication
  • Oversee invoicing, payment follow-up, and resolution of open accounts
  • Coordinate with Finance, Legal, and Operations to resolve system or billing issues
  • Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
  • Collect and act on CSAT/CES feedback post-renewal to continuously improve process ease and quality

About You
You are a confident, proactive communicator who genuinely enjoys being on the phone and building real relationships with customers. You have a business generalist mindset - comfortable operating across renewals, collections, account management, and customer success without being pigeonholed into one lane.
You are commercially aware, organised, and self-directed. You manage your own workload with minimal supervision, prioritise across a portfolio of accounts, and handle difficult conversations - objections, collections, at-risk renewals - with professionalism and composure. You are tech-comfortable and quick to pick up new digital platforms and tools.
You must also have:
  • 1+ years of experience in customer success, renewals, account management, or finance operations, preferably within a SaaS or software company
  • Strong communication and negotiation skills, with the ability to manage conversations at both business and finance levels
  • High attention to detail and genuine accountability for results and process ownership
  • Comfort and enthusiasm for working alongside AI tools and automation to drive efficiency and scale
  • A collaborative approach - you contribute actively within a team structure and support those around you

To be ahead of the pack, you might have:
  • Working knowledge of Salesforce or a similar CRM platform
  • Experience with contract management and billing systems
  • An understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation
  • Prior experience working with or alongside AI tools, digital agents, or workflow automation platforms

What's in it for You?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. The Associate Client Advocate role is designed as a genuine launchpad - with clear pathways into senior advocacy, POD leadership, sales, and specialist roles in commercial operations and AI optimisation as those disciplines grow.
About Aptean
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company."
- TVN Reddy

Apply