Saas Program Manager Jobs in Massachusetts (NOW HIRING)

Resource Innovations is seeking a Sr. Software Implementation Configuration Lead to join our growing team.

In this role, you will lead the implementation and configuration of enterprise SaaS solutions, partnering with clients and cross-functional teams to deliver scalable, high-quality software solutions. The ideal candidate has a strong background in SaaS implementations, client consulting, and solution configuration.  

We are looking for candidates who want to work on things that make an impact on the world and are passionate about delivering the right solution to the clients.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and responsibilities

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities.
• Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle.
• Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements.
• Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables.
• Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams.
• Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases.
• Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges.
• Identify opportunities to improve business processes, system performance, usability, and implementation efficiency.
• Provide post-launch support, knowledge transfer, and ongoing solution advisory services.
• Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle.
• Mentor implementation consultants and provide technical leadership on complex client engagements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• 5-7+ years of experience implementing, configuring, or supporting enterprise SaaS, low-code, CRM, ERP, or workflow automation platforms in a client-facing consulting or implementation role.
• Hands-on experience configuring enterprise SaaS applications, including workflows, business rules, forms, user interfaces, reports, dashboards, JavaScript, HTML/CSS, and business process automation.
• Experience with system integrations, REST APIs, ETL/data mapping, authentication, system testing, user acceptance testing (UAT), deployments, and post-production support.
• Strong analytical, problem-solving, and communication skills with the ability to translate business requirements into scalable software solutions. Experience in the utility, clean energy, or regulated industries is preferred but not required.

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for the base salary for this position is $95,000 - $110,000.  In addition to base pay, employees may be eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location. 

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.