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Saas Operations Manager Jobs in Waterloo, ON (NOW HIRING)

MealSuite

Product Operations Manager

Cambridge, ON · On-site

CA$112K - CA$120K/yr

About the Role We are seeking a Product Operations Manager to help standardize and scale how ... plus; direct SaaS/product experience is helpful but not required Why You'll Love Working Here

MealSuite

Product Operations Manager

Cambridge, ON

CA$112K - CA$120K/yr

About the Role We are seeking a Product Operations Manager to help optimize and scale how MealSuite ... plus; direct SaaS/product experience is helpful but not required Why You'll Love Working Here

Dialpad

Manager, Customer Success

Kitchener, ON

SaaS experience is required; telecommunications experience is preferred. * Experience working for ... Proven operational acumen with the ability to define success targets and ensure attainment of those ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

... operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to ... SaaS experience is required; telecommunications experience is preferred. * Experience working for ...

Lotlinx

Technical Operations Specialist

Kitchener, ON · On-site

CA$73K - CA$85K/yr

... SaaS/products to continue the growth and advanced capabilities within the technology. Who is the ... Notify management of increasing trends, unusual activity or repeated activity. * Brief customers ...

Lotlinx

Technical Operations Specialist

Guelph, ON · On-site

CA$73K - CA$85K/yr

... SaaS/products to continue the growth and advanced capabilities within the technology. Who is the ... Notify management of increasing trends, unusual activity or repeated activity. * Brief customers ...

Keyloop

New Business Account Executive

Kitchener, ON

... SaaS, cloud-based, or mission-critical software solutions. * Experience managing complex, multi ... Discovery meetings completed with dealership leadership to uncover operational pain points, current ...

Keyloop

New Business Account Executive

Waterloo, ON · On-site

... SaaS, cloud-based, or mission-critical software solutions. * Experience managing complex, multi ... Discovery meetings completed with dealership leadership to uncover operational pain points, current ...

MealSuite

CFO (Chief Financial Officer)

Cambridge, ON · On-site

Experience working with private equity or venture-backed companies, including managing investor relations.  * Background in healthcare, food service technology, or operational SaaS solutions

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Saas Operations Manager information

See Waterloo, ON salary details

$24.2K

$85.9K

$173K

How much do saas operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for saas operations manager in Waterloo, ON is $85,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,279.00 and $117,011.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Waterloo, ON? For Saas Operations Manager jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Waterloo, ON look for? The top searched job categories for Saas Operations Manager jobs in Waterloo, ON are:
Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,895 per year, or $41.3 per hour.

Product Operations Manager

MealSuite

Cambridge, ON • On-site

CA$112K - CA$120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We are seeking a Product Operations Manager to help standardize and scale how MealSuite’s Product organization operates. Product operates as three distinct pillars, and this role is the newly created owner of consistency, efficiency, and trust across them, you'll drive process improvements end-to-end, from diagnosing gaps to driving adoption, while serving as the connective tissue between Product, Engineering, Sales, and Customer Experience.

This is a highly autonomous role suited to someone who thrives without a defined playbook, is energized by ambiguity, and is ready to build the standards, processes, and trust.

What You’ll Do

  • Identify process gaps and own the fix end-to-end, diagnosis through adoption, including change management and communications
  • Design and continuously improve outcome-based processes for intake, execution, and release, partnering with Agile Delivery on release planning, and prove it’s working with data
  • Serve as the connective tissue between Product, Engineering, Sales, and Customer Experience, keeping release schedules and roadmaps clear, honest, and measurable
  • Standardize how feature requests and customer feedback flow to the right teams, and champion consistent workflows across Product, holding the line on adoption, not just documentation
  • Build the metrics and reporting that give leadership a real-time view of product health.
  • Leverage AI to accelerate and automate product workflows, reducing friction for Product Managers and Product Owners

What You Bring

  • 3–6 years in Product Operations, Product Management, Program Management, or a closely related field, with a track record of designing processes that were actually adopted and drove measurable improvement
  • Proven change management experience, communicating the why, driving buy-in, and ensuring adoption, not just defining what should change
  • Comfortable analyzing data to make recommendations, with OKR framework and project health reporting experience
  • Strong, clear communicator who thrives without close direction or a defined intake process to lean on
  • Familiarity with PM tools like Jira/ProductBoard, and AI tools like Claude Cowork, are a plus; direct SaaS/product experience is helpful but not required

Why You’ll Love Working Here

  • Unlimited paid time off – we trust our employees to create balance
  • Retirement savings support – employer retirement contribution programs
  • Health benefits – comprehensive medical, dental, vision, life, and disability coverage from day one
  • Hybrid flexibility – balance in-person collaboration with remote work
  • Career development opportunities – we invest in your long-term growth
  • Opportunity to build the standards and processes that shape how our entire Product organization operates
  • Purpose-driven work that directly improves dining experiences and quality of care

Compensation:
$90,300 – $105,000 CAD / $112,200 – $120,000 USD

Additional Information We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at hr@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.