1

Saas Manager Jobs in Michigan (NOW HIRING)

Manager, Customer Success

Norway, MI ยท On-site

$100 - $125/hr

JR100238# DescriptionTrintech is an award winning AI-driven Fintech SaaS organisation and we are seeking a customer-centric, inspiring, and commercially minded Manager of Customer Success to lead our ...

As User Acquisition Manager, PLG, you'll own user acquisition for our self-serve funnel, with a ... Experience in B2B SaaS, vertical SaaS, mobile applications, or field-service/construction ...

Showing results 21-40

Saas Manager information

See Michigan salary details

$24.8K

$54.6K

$98.9K

How much do saas manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for saas manager in Michigan is $54,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $60,100.00 per year, depending on experience, location, and employer.

What is a SaaS manager?

A SaaS Manager is a professional responsible for overseeing the acquisition, implementation, and optimization of Software as a Service (SaaS) applications within an organization. They manage software subscriptions, ensure compliance, handle vendor relationships, and work to maximize the value and efficiency of SaaS tools. Their role often involves monitoring usage, managing costs, and supporting end users to ensure the organization's software needs are met securely and effectively.

What are the key skills and qualifications needed to thrive as a SaaS manager?

To thrive as a SaaS Manager, you need a strong background in software management, project coordination, and business operations, often supported by a degree in computer science, IT, or business. Familiarity with SaaS platforms, CRM systems like Salesforce, analytics tools, and often certifications such as PMP or AWS Cloud Practitioner are highly valuable. Excellent communication, problem-solving, and leadership skills help drive cross-functional collaboration and customer satisfaction. These competencies are crucial for ensuring efficient SaaS delivery, optimizing user experience, and meeting organizational goals in a competitive market.

How does a SaaS manager typically collaborate with cross-functional teams to ensure product success?

A SaaS Manager works closely with teams such as product development, sales, marketing, and customer support to align strategies and drive the success of software-as-a-service products. They often act as a bridge, ensuring that feedback from customers and frontline teams is communicated to developers, and that product updates are well-coordinated and effectively launched. Regular meetings, project management tools, and clear communication channels are key to facilitating this collaboration. This cross-functional teamwork helps address challenges quickly and ensures the product meets market needs.

What is the difference between Saas Manager vs Saas Product Owner?

AspectSaas ManagerSaas Product Owner
Primary FocusOversees SaaS operations, customer success, and service deliveryDefines product vision, manages product backlog, and prioritizes features
Required SkillsProject management, customer relations, SaaS platform knowledgeProduct management, Agile methodologies, stakeholder communication
Work EnvironmentCross-functional teams, customer support, operationsDevelopment teams, product development, business strategy

The Saas Manager primarily focuses on managing SaaS services, ensuring customer satisfaction, and overseeing daily operations. In contrast, the Saas Product Owner concentrates on defining product features, managing the product backlog, and aligning development with business goals. Both roles require strong SaaS knowledge but serve different functions within the SaaS ecosystem.

What are the most commonly searched types of Saas jobs in Michigan?

The most popular types of Saas jobs in Michigan are:

What cities in Michigan are hiring for Saas Manager jobs?

Cities in Michigan with the most Saas Manager job openings:

Infographic showing various Saas Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $54,615 per year, or $26.3 per hour.

Manager, Customer Success

Trintech

Norway, MI โ€ข On-site

$100 - $125/hr

Other

Posted 20 days ago


Key responsibilities

  • Lead, coach, and develop a high-performing Customer Success team across multiple countries.

  • Drive customer retention, product adoption, and expansion by managing customer health and identifying growth opportunities.

  • Partner with cross-functional teams to deliver a seamless customer experience and act as an escalation point for complex customer issues.


Job description

## Manager, Customer SuccessApplyremote type: Hybridlocations: Sweden: Norwaytime type: Full timeposted on: Posted Todayjob requisition id: JR100238# DescriptionTrintech is an award winning AI-driven Fintech SaaS organisation and we are seeking a customer-centric, inspiring, and commercially minded Manager of Customer Success to lead our EMEA Mid-Market & Commercial Customer Success team.In this role, you will lead a high-performing, geographically distributed team across the UK, Ireland, Sweden, Denmark, and Norway, driving customer retention, product adoption, expansion opportunities, and long-term customer success. You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout the customer lifecycle.This is an exciting opportunity for an experienced people leader who is passionate about developing talent, building scalable customer success practices, and delivering measurable business outcomes.# **What you'll do*** Lead, coach, and develop a high-performing, multi-country Customer Success team across the UKI and Nordics, fostering a culture of accountability, collaboration, continuous improvement, and customer obsession.* Drive customer retention, adoption, and expansion by ensuring the team proactively manages customer health, identifies risks, and uncovers growth opportunities.* Coach Customer Success Managers to deliver high-value Success Reviews and Executive Business Reviews (QBRs) that demonstrate business value and strengthen executive relationships.* Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer health, renewal, NRR, adoption, and customer satisfaction metrics.* Conduct regular 1:1s, performance reviews, coaching sessions, and development planning to support career growth and build future leadership capability within the team.* Partner closely with Sales, Professional Services, Support, Product Management, Finance, and other cross-functional teams to deliver a seamless customer experience and drive successful customer outcomes.* Act as an escalation point for complex customer situations, ensuring issues are resolved quickly while maintaining strong customer relationships.* Oversee customer advocacy initiatives, including NPS and reference programs, using customer feedback and insights to continuously improve the customer experience.* Champion the adoption of Customer Success best practices, processes, and playbooks, driving operational excellence and scalability across the team.* Develop a deep understanding of Trintech's products and the Office of the CFO landscape to effectively coach the team and support strategic customer conversations.* Use customer and operational data to identify trends, forecast risk, measure performance, and inform strategic decisions.# **Who you are*** 5+ years' experience in Customer Success, Account Management, or a customer-facing SaaS environment.* 2+ years' experience leading, coaching, and developing high-performing Customer Success or Account Management teams.* Demonstrated success driving customer retention, product adoption, customer satisfaction, and revenue growth through proactive customer engagement.* Passion for developing people through structured coaching, regular feedback, career development, and performance management.* Experience building relationships with senior stakeholders, including Finance, IT, and executive-level customer contacts.* Strong commercial acumen with an understanding of customer lifecycle management, renewals, expansion opportunities, and customer health.* Excellent communication, presentation, and stakeholder management skills.* Highly organised with strong project management, prioritisation, and problem-solving abilities.* Comfortable using data to drive decisions and measure team performance.* Experience with Customer Success platforms and business systems such as Gainsight, Salesforce, Power BI, and Pendo.* Experience leading distributed or international teams is highly desirable.* SaaS experience is essential; experience within Finance, Accounting, or Office of the CFO solutions is advantageous.* Salesforce experience preferred.*At our core, Trintechers stand committed to fostering a culture rooted in our core values โ€“ Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.* #J-18808-Ljbffr