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Saas Learning Development Jobs in Massachusetts (NOW HIRING)

Axon

Senior Manager, Tax Technology

Boston, MA · On-site

... and SaaS business models. * Support and enhance the tax technology stack, including D365 ... Learning & Development programs * And yes, we have snacks in our offices Benefits listed herein may ...

Axon

Corporate Commercial Counsel, EMEA

Boston, MA · On-site

... SaaS solutions; and * providing and recommending options for business partners with respect to ... Learning & Development programs * Employee Resource Groups (ERGs) * And yes, we have snacks in our ...

Veracross

Sales Development Representative

Wakefield, MA · On-site +1

$50K - $70K/yr

COMPANY OVERVIEW Veracross provides SaaS-based School Information Systems (SIS) designed to meet ... Firefly provides an online learning space for students and teachers The Sales Development ...

Varsity Tutors

Web Development Tutor

Newton, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... and SaaS product creation. * Curriculum Awareness & Adaptive Instruction: Familiar with web ...

Varsity Tutors

Web Development Tutor

Northampton, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... and SaaS product creation. * Curriculum Awareness & Adaptive Instruction: Familiar with web ...

Varsity Tutors

Web Development Tutor

Waltham, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... and SaaS product creation. * Curriculum Awareness & Adaptive Instruction: Familiar with web ...

Varsity Tutors

Web Development Tutor

Somerville, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... and SaaS product creation. * Curriculum Awareness & Adaptive Instruction: Familiar with web ...

Varsity Tutors

Web Development Tutor

Quincy, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... and SaaS product creation. * Curriculum Awareness & Adaptive Instruction: Familiar with web ...

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Showing results 21-40

All JobsSaas Learning Development JobsSaas Learning Development Jobs in Massachusetts

Saas Learning Development information

What is SaaS Learning Development?

SaaS Learning Development refers to the process of creating, delivering, and managing educational content or training programs using Software as a Service (SaaS) platforms. These solutions enable organizations to provide online learning experiences, track learner progress, and update materials easily without managing on-premises infrastructure. SaaS Learning Development specialists often work with Learning Management Systems (LMS), authoring tools, and analytics to design effective digital training that is scalable and accessible from anywhere. This approach is commonly used for employee onboarding, compliance training, and professional development in various industries.

What are the key skills and qualifications needed to thrive in SaaS Learning Development?

To excel in SaaS Learning Development, you need expertise in instructional design, adult learning theories, and experience with cloud-based software environments. Familiarity with Learning Management Systems (LMS), authoring tools like Articulate or Captivate, and certifications such as CPLP or ATD are highly valued. Strong communication, creativity, and project management skills help create engaging and effective training content for diverse users. These competencies are crucial for designing scalable, impactful learning solutions that drive software adoption and user success in fast-evolving SaaS organizations.

What are some typical challenges faced by professionals in SaaS Learning Development, and how can they be addressed?

Professionals in SaaS Learning Development often encounter challenges such as keeping training materials up-to-date with frequent software updates, addressing diverse user learning needs, and measuring the effectiveness of learning initiatives. To manage these, it's important to establish agile content review cycles, leverage user feedback, and use data analytics to track training impact. Collaborating closely with product, customer success, and support teams also ensures content remains relevant and aligned with user requirements.

What is the difference between Saas Learning Development vs Saas Training Specialist?

AspectSaas Learning DevelopmentSaas Training Specialist
CredentialsTypically requires a background in instructional design, e-learning development, or related certificationsOften holds certifications in training, facilitation, or SaaS product knowledge
Work EnvironmentDesigns and develops learning programs, often collaborating with product teamsDelivers training sessions, workshops, and onboarding for users or employees
Employer & Industry UsageCommon in SaaS companies focusing on internal employee development and customer onboardingUsed by SaaS companies to train clients and internal staff on software usage

Saas Learning Development focuses on creating comprehensive learning programs and materials, while Saas Training Specialists primarily deliver training sessions. Both roles are essential for effective SaaS product adoption and require related skills, but their core functions differ in development versus delivery.

What are popular job titles related to Saas Learning Development jobs in Massachusetts?

For Saas Learning Development jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Saas Learning Development jobs in Massachusetts look for?

The top searched job categories for Saas Learning Development jobs in Massachusetts are:

What cities in Massachusetts are hiring for Saas Learning Development jobs?

Cities in Massachusetts with the most Saas Learning Development job openings:

Saas Learning Development jobs near you
Infographic showing various Saas Learning Development job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Success Coach / Facilitator - E-commerce Coach | Philippines

Peak Support LLC

Cambridge, MA • On-site

Full-time

Re-posted 29 days ago

Job description

Description:

About the Role


We are looking for a highly engaging and facilitative Customer Success Facilitators to support customers in launching and growing our client’s AI-powered dropshipping businesses. This role is ideal for someone who excels at guiding, teaching, and coaching individuals through structured programs while ensuring a high-quality customer experience.


The ideal candidate has strong facilitation skills, can confidently lead onboarding sessions, simplify complex concepts, and motivate customers to take action.


Key Responsibilities

  • Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure.
  • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization.
  • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners.
  • Track customer progress and identify opportunities for intervention or additional support.
  • Build strong customer relationships to drive engagement, retention, and success.
  • Collaborate with internal teams to provide customer feedback and improve training materials.
  • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies.
  • Support community engagement and facilitate discussions within coaching groups.


About Peak Support


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Requirements:
  • Proven experience in facilitation, training, coaching, or customer success roles.
  • Strong presentation and public speaking skills.
  • Excellent verbal and written English communication skills.
  • Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred.
  • Strong ability to create accountability and encourage action during live sessions.
  • High level of integrity and accuracy in CRM documentation and process tracking.
  • Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.
  • Strong organizational and follow-up skills.


Preferred Candidate Profile

  • Background in training, learning & development, or coaching.
  • Experience facilitating virtual workshops or webinars.
  • Strong understanding of online business models, paid ads, and customer journey management.
  • Passion for helping entrepreneurs succeed.