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Saas Implementation Remote Jobs in Chamblee, GA (NOW HIRING)

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

They also assist with identifying root causes in performance challenges in client implementations ... Solid knowledge of SaaS operations * Ability to succeed when facing ambiguity and differing levels ...

Reachdesk Ltd

FP&A Manager

Atlanta, GA · On-site +1

FP&A Manager United States (Remote) About Us Reachdesk is the first truly end-to-end SaaS global ... Identify and implement automation across forecasting, reporting, and variance workflows to reduce ...

OnPay

Associate Account Manager

Atlanta, GA · Remote

$62K - $72K/yr

Project management, implementation, and/or partner management experience. * High attention to ... Background in payroll and HCM SaaS ecosystems a plus. Why OnPay? * Momentum that matters: We're ...

OnPay

Benefits Consultant

Atlanta, GA · Remote

$120K - $140K/yr

Ensure smooth onboarding for new accounts by working alongside the client implementation and ... Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta ...

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All JobsSaas Implementation JobsSaas Implementation Remote JobsSaas Implementation Remote Jobs in Chamblee, GA

Saas Implementation Remote information

See Chamblee, GA salary details

$26

$50

$79

How much do saas implementation remote jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for saas implementation remote in Chamblee, GA is $50.45, according to ZipRecruiter salary data. Most workers in this role earn between $37.74 and $59.90 per hour, depending on experience, location, and employer.

What does a SaaS Implementation Specialist do when working remotely?

A SaaS Implementation Specialist working remotely is responsible for helping clients set up, configure, and launch Software as a Service (SaaS) products without being on-site. They manage onboarding processes, provide training and support, and ensure the software integrates smoothly with existing client systems. Communication is often carried out via video calls, email, and collaboration tools, making strong digital communication skills essential. Their goal is to help clients achieve successful adoption and maximize the value of the software.

What are common challenges faced by remote SaaS Implementation specialists and how can they be addressed?

Remote SaaS Implementation specialists often encounter challenges such as coordinating effectively with clients across different time zones, managing communication without face-to-face interaction, and ensuring client adoption of the software. To address these, it’s important to establish clear communication channels, use project management tools for transparency, and schedule regular check-ins with clients and internal teams. Building strong documentation and providing accessible training resources can also help ensure successful implementations and client satisfaction.

What are the key skills and qualifications needed to thrive as a SaaS Implementation Specialist remote, and why are they important?

To thrive as a SaaS Implementation Specialist (Remote), you need a strong background in software implementation, customer onboarding, and project management, often supported by a degree in IT, business, or related fields. Familiarity with SaaS platforms, CRM systems, and project management tools like Jira or Asana, as well as relevant certifications (e.g., PMP or Salesforce certification), is highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are crucial soft skills for managing client relationships and remote work challenges. These skills ensure seamless client onboarding, effective project delivery, and customer satisfaction in a distributed work environment.

What is the difference between Saas Implementation Remote vs SaaS Support Specialist?

AspectSaas Implementation RemoteSaaS Support Specialist
CredentialsTypically requires technical certifications, project management skillsRequires customer service and technical troubleshooting skills
Work EnvironmentRemote, project-based, collaborative teamsRemote or on-site, focused on customer support
Industry UsageUsed in SaaS deployment and onboarding processesUsed in ongoing customer support and issue resolution
Search & Comparison IntentUnderstanding implementation roles and responsibilitiesComparing support roles and troubleshooting tasks

While both roles operate remotely within the SaaS industry, Saas Implementation Remote focuses on deploying and onboarding new clients, requiring technical and project management skills. SaaS Support Specialist primarily handles ongoing customer support, troubleshooting, and issue resolution. The roles complement each other but differ in scope and responsibilities.

What job categories do people searching Saas Implementation Remote jobs in Chamblee, GA look for?

The top searched job categories for Saas Implementation Remote jobs in Chamblee, GA are:

What cities near Chamblee, GA are hiring for Saas Implementation Remote jobs?

Cities near Chamblee, GA with the most Saas Implementation Remote job openings:

Saas Implementation Remote jobs near you
Infographic showing various Saas Implementation Remote job openings in Chamblee, GA as of June 2026, with employment types broken down into 41% Full Time, and 59% Part Time. Highlights an 67% Physical, 4% Hybrid, and 29% Remote job distribution, with an average salary of $104,939 per year, or $50.5 per hour.

Senior Manager of Customer Support

RethinkFirst

Atlanta, GA • Remote

Full-time

Posted 7 days ago

Job description

About Rethink First 

Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes. 

We're on a mission to make behavioral health more effective, equitable, and human—and we’re looking for a creative visionary to help lead that charge. 
Position Summary

The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied Behavior Analysis (ABA) providers using our SaaS platform. This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives.

The ideal candidate combines deep customer support leadership experience with a strong understanding of SaaS operations, customer success principles, AI Automation and the unique workflows of BCBA-led organizations. This leader will drive operational excellence, improve support efficiency, leverage AI and automation where appropriate, and ensure customers receive timely, knowledgeable, and empathetic assistance within the SLA’s set by the organization. This is a hands-on position that will mix day-to-day activities with the development of the strategic initiatives of this function.

Key Responsibilities

Support Operations Leadership
  • Develop and execute the strategic vision for Customer Support and Helpdesk operations.
  • Lead, mentor, and develop Support Specialists.
  • Establish scalable support processes that focus on speed to resolution.
  • Manage multi-channel customer support operations including:
    • Live Chat
    • Ticketing System
    • Email Support
    • Customer Escalations
    • Self-Service Resources

Customer Experience Excellence

  • Monitor and improve key customer satisfaction metrics, including:
    • NPS
    • First Response Time
    • Resolution Time
    • SLA Compliance
  • Serve as the point of contact for high-priority customer escalations, personally addressing issues as needed.
  • Collaborate with Customer Success teams to reduce customer churn and improve adoption.

Team Development & Performance

  • Recruit, onboard, coach, and retain top-tier support talent.
  • Establish clear performance expectations.
  • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.

Process Improvement & Automation

  • Evaluate and optimize support workflows and ticket routing processes using Salesforce and Agentforce.
  • Partner with our AI Automation Engineer to implement automation, AI-assisted support tools, chatbots, and self-service capabilities using Claude and other tools.
  • Drive improvements in knowledge management and documentation.
  • Identify recurring customer issues and partner with Product and Engineering teams to eliminate root causes.

Analytics & Reporting

  • Develop dashboards and reporting frameworks for leadership visibility.
  • Analyze support trends and identify opportunities for operational improvements.

Cross-Functional Collaboration

  • Partner closely with:
    • Engineering
    • Customer Success
    • Implementation Services
    • Advocate for customer needs within the organization.

Required Qualifications

Experience

  • Bachelor’s Degree in Business Administration, Computer Science or similar
  • 8+ years of customer support experience with 2+ years as a Manager or above.
  • 5+ years managing SaaS-based customer support organizations.Experience leading teams supporting healthcare, behavioral health, or ABA technology platforms preferred.
  • Proven experience managing support teams of 5+ employees across multiple communication channels.
  • Experience with support platforms such as Salesforce, Agentforce and JIRA.
  • Demonstratable experience working with AI Tools to Automate processes to improve outcomes.

Skills

  • Strong leadership and people management skills.
  • Exceptional customer-centric mindset.
  • Experience building KPI-driven support organizations.
  • Expertise in support analytics and reporting.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and decision-making abilities.

Preferred Qualifications

  • Experience supporting ABA software platforms.
  • Experience in healthcare technology or electronic health records (EHR) environments.

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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#BI-Remote

Recruiting Fraud Alert: Job applicants should be aware that external parties may pose as RethinkFirst recruiters. These scams may include fraudulent communications through social media platforms such as LinkedIn, email, or requests to schedule interviews. Any recruiting-related communication from RethinkFirst will come from an @rethinkfirst.com email address, careers@rethinkfirst.com, an @applytojob.com email address through our talent acquisition system, or rethinkfirstcareers.com for approved recruiting outreach campaigns. Official job postings may also be found on the RethinkFirst.com website. Please note that at no point during our recruitment process will we request any form of monetary payment. If you believe you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.
 

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